Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 403 total complaints in the last 3 years.
- 148 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius's opt-out page is not working. I have been asking to have my data removed from its site. This URL https://suppression.peopleconnect.us/login says that an email will be sent to allow for removal but it is not sent. I reviewed my spam folder along with inbox. I also tried two different emails ******* and yahoo) in case one was blocking it and it wasn't received by either. I want my data removed from all their various websites.
Business Response
Date: 12/21/2022
Dear ***********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate ************ request based on the information provided. We will go ahead and suppress his public information pursuant to his request and our Terms.
We have removed the report for ******************************* The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****************************
Initial Complaint
Date:12/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Remove my information from your site. You're making it incredibly difficult to opt out. This is unethical and fabricated on purpose.Business Response
Date: 12/21/2022
Dear ***********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
Per our records, ************************ report has been removed from the Intelius.com website. If she is still seeing her information on our website, we ask that she please send a screenshot and the *** of the page that she is able to view to [email protected].
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius Support
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