Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I contacted Intelius because they had listed personal information of mine and my familys on their website. I would like for them to remove it. After emailing them. They sent a response stating I would need to download a special suppression tool. That seems very much like malware. They control the site and there arent too many people in ******* named *************************, or with the name Seraaj period (I checked). All the Seraajs listed on their site are related to me.

  

  Business Response

  Date: 04/14/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  If ************************* is able to locate a relevant result on Intelius.com, they should take a screenshot and send it to us via email at [email protected]. Also, please provide any other email addresses, physical addresses, or phone numbers that they may have to assist us in validating their identity. This data will only be used to fulfill ***************************** request. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:04/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to remove my personal information off of the following websites: addresses.com, intelius.com, ****************.com, ***********.com, etc. their parent company has made deleting my information impossible. i truly want my personal information deleted from all of their databases, removed from all of their websites and i want them to stop selling/sharing my information. it is insane how they overcomplicate the process and make it impossible. i've been trying for hours, i've called multiple times, i've tried every resolution i've seen online. it makes no difference.

  

  Business Response

  Date: 04/11/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 04/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:04/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification today from my security software that my information is being shared and/or sold without my knowledge or permission on this website. On accessing the website I found multiple records on myself using various forms of my name and across a variety of locations as well as records disclosing information about my family members without their knowledge or permission. The records presented contain full names, addresses, phone numbers, email addresses, ages, and other sensitive data that *** allow outside individuals to perform acts of fraud, identity theft, and other such crimes.I tried to access the the ability to remove the information presented about myself and my family members, some of whom are elderly and at expedited risk of predation given the information presented. The process for this site impedes that ability as:1) it is complicate and confusing in that it suggests modifying suppression rules, which allow your data to remain with the company, but supposedly not be visible to the public or that you can delete your information but that doing this will allow it to remain visible on their site. 2)That although you *** look and individual up by name to view their records, in attempting to act in their suggested suppress/delete processes you must use your email address to find the record. Some of the records presented on myself I do not know the email address that would be linked and some of the family members they have presented information on do not have email addresses.This type of dangerous and predatory business practice should be made criminal.

  

  Business Response

  Date: 04/03/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *******************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We hold the utmost respect for each individual's privacy. Our information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a consumer, you do have the option to suppress your public record information from our database.
  
  We are unable to locate your requested report within our database. Please provide us with the link to the report displaying *********************** information. Our suppression center is the preferred method for controlling the information that is displayed on our website, ***************************************************. This is offered as a courtesy to consumers, so they are able to control how their public data may appear on the website, but we offer to manually suppress information for anyone that has difficulties with the suppression tool or experiences other issues with controlling their information through this means.
  
  Please provide the specific URL where this information is appearing, so we can investigate it further.
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 04/03/2023

  There are two records under my previous legal name that are mine, one from ******** and one from *********. There is also a record under another name that seems to contain my information for some reason. I cannot reply with said names in this context as the BBB may publicly post this interaction (despite you doing so after having been made aware via their interactions). In addition to this there are eight other records displaying the information of my family members we need immediately removed from your system. All of these relatives are of advanced age and/or are disabled so I have been empowered to act on their behalf. The records of all mentioned individuals include full names, phone numbers, etc all of which puts them and myself at risk of scammers, identity thieves, and other malicious actors. To say that it is for personal use only proves the issue when for some that intended use is criminal activity. The collection and display of personal information is the exact opposite of care for an individual's privacy and security, especially when it is without their knowledge and/or consent.

   

  In my original complaint I included pictures of your suppression pages. The access was complicated and unclear saying that suppressed records will not be removed and removed records will not be suppressed. Had the process been clear cut I would have removed the (so far) eleven records from your system myself.

   

  I wish to have all information regarding myself and my family members (at their request) removed from your system and from public view immediately and to never have it again appear.

  

  Business Response

  Date: 04/09/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *******************, ID ********.
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
  
  To fulfill *********************** request, they must send us an email containing the URLs of the results that display the correct information. Also, please provide any additional email addresses, physical addresses, or telephone numbers that they *** have used to validate and remove the report. This information will be used solely to fulfill their request.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I request our data be removed from your website as the links provided don't work. Because of publishing our data, we are receiving multiple scam calls and have to waste hours of time dealing with scammers. We ask you to remove my and my family's information immediately, or we will have to go through legal action. Thank you for your cooperation. ******************************/**************/***************************/Manoramaben ****

  

  Business Response

  Date: 03/31/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have received the request to have your public data removed from the Intelius website. The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the website.
  
  To exercise this right, access our suppression tool , ***************************************************, and click on Manage Suppression Rules. You will be asked to submit your email address to begin the process. 
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please Note: The Suppression Tool only applies to the publicly available information that is contained in our reports and displayed to consumers on our website. If you want to exercise your CCPA or other state law privacy rights with respect to the user data ********************** collects from you, you can do so at this link, ***********************************************.
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A summary of the specific circumstances: Intelius is using my name, education, past jobs, and photo for a listing. The listing is using the incorrect email. I do not own this email. This email is inactive. As such, I have no way to use the site suppression methods. The listing in question is the first result (********************************): *********************************************************** A summary of other steps taken to resolve this complaint: I have tried contacting customer support 4 times and each time, they have ignored the actual content of my message and have told me to use the same suppression methods that I have explained are not working. I have implored this business multiple times to remove the listing above. I have explained that this listing is creating problems in my job search. I have provided evidence of failed attempts to use Intelius suppression method. Each time, I get the same automated response and no help.

  

  Business Response

  Date: 03/29/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 03/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously opted out from having my information displayed on Intelius, and other websites controlled by PeopleConnect, such as *********** and ****************, only to find that a few months later the data remains accessible, in spite of the original opt-out. The attached screenshot displays them offering to sell information associated with my identity. PeopleConnect purposefully obfuscates the process of deleting data from their website using deceptive "dark patterns". Their ******************** requires agreeing to terms that effectively cede ownership of data that does not belong to them. Attempting to have data removed via phone or email results only in being misled, by being told the ******************** is the only option, or being outright ignored. They claim to respect the privacy of individuals while their business model requires that they violate it.I would like all information associated with my identity completely and verifiably removed from Intelius, and all other PeopleConnect controlled entities.

  

  Business Response

  Date: 03/31/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  We understand how frustrating it can be when you experience difficulty controlling your online data. Were always working to ensure this process is as easy and efficient as possible.
  
  We hold the utmost respect for each individual's privacy. Our information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a consumer, you do have the option to suppress your public record information from our database.
  
  We are unable to locate your requested report within our database. If you are able, please provide us with the link to the information included in the attached screenshot. Our suppression center is the preferred method for controlling the information that is displayed on our website. This is offered as a courtesy to consumers, so they are able to control how their public data may appear on the website, but we offer to manually suppress information for anyone that has difficulties with the suppression tool or experiences other issues with controlling their information through this means.
  
  We understand the importance of privacy and will resolve your concern as soon as possible. Please provide the specific URL where this information is appearing, so we can investigate it further.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously opted out from having my information displayed on Intelius, and other websites controlled by PeopleConnect, such as *********** and ****************, only to find that a few months later the data remains accessible, in spite of the original opt-out. The attached screenshot displays them offering to sell information associated with my identity. PeopleConnect purposefully obfuscates the process of deleting data from their website using deceptive "dark patterns". Their ******************** requires agreeing to terms that effectively cede ownership of data that does not belong to them. Attempting to have data removed via phone or email results only in being misled, by being told the ******************** is the only option, or being outright ignored. They claim to respect the privacy of individuals while their business model requires that they violate it. I would like all information associated with my identity completely and verifiably removed from Intelius, and all other PeopleConnect controlled entities.

  

  Business Response

  Date: 03/31/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  We understand how frustrating it can be when you experience difficulty controlling your online data. Were always working to ensure this process is as easy and efficient as possible.
  
  We hold the utmost respect for each individual's privacy. Our information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a consumer, you do have the option to suppress your public record information from our database.
  
  We are unable to locate your requested report within our database. If you are able, please provide us with the link to the information included in the attached screenshot. Our suppression center is the preferred method for controlling the information that is displayed on our website. This is offered as a courtesy to consumers, so they are able to control how their public data may appear on the website, but we offer to manually suppress information for anyone that has difficulties with the suppression tool or experiences other issues with controlling their information through this means.
  
  We understand the importance of privacy and will resolve your concern as soon as possible. Please provide the specific URL where this information is appearing, so we can investigate it further.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously opted-out of having my name and information listed on Intelius, and other websites operated by PeopleConnect such as ***********, and ****************, only to find that a few months later the information was listed again in spite of the original opt-out. PeopleConnect purposefully obfuscates the process of deleting your information using deceptive "dark patterns". Their "suppression center" requires agreeing to terms that effectively cede ownership of data that does not belong to them. Attempting to have data removed via phone or email results in either being misled, by being told the ************ center" is the only option, or being outright ignored. They claim to respect the privacy of individuals when their business model requires them to violate it. I would like all information associated with my identity completely and verifiably deleted from Intelius and all other PeopleConnect-controlled entities.

  

  Business Response

  Date: 03/28/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ******** . 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate *************************** request based on the information provided. We will go ahead and suppress *************************** public information pursuant to your request and our Terms, *******************************************************;
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please do not hesitate to contact our customer service department at ************* with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:03/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a ********** resident who is attempting to have their information suppressed and kept from re-sharing under the California Consumer Privacy Act. Intelius has, in the past, said that they were suppressing the data (albeit not under CCPA.) As CCPA gives me added benefits, I'd like this information removed as soon as possible and kept from re-appearing. I've attempted to use Intelius's opt-out form but it has a high level of verification demand and is only willing to send verification codes to email addresses or telephone numbers that aren't in service. I'm the only person with my name in the state, so I should be pretty easy to find in their system.

  

  Business Response

  Date: 03/28/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate your request based on the information provided in your email. We will go ahead and suppress your public information pursuant to your request and our Terms, *******************************************************;
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please do not hesitate to contact our customer service department at ************* with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 04/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 
  
  I would like to know if this is being honored under CCPA and whether or not the suppression exists in perpetuity as is required by the laws of the *******************. I've had to ask this business to delete my information several times in the past.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:03/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to remove my information from their database. All their opt-out links are either non functional or attempts to collect more information.Shady business practices, in essence just scammers

  

  Business Response

  Date: 03/21/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********. 
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support