Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 401 total complaints in the last 3 years.
- 149 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting harassing phone calls from a REMOVEDphone number. They refuse to identify their company stating that they need to speak to me about a "personal business matter" and then refuse to speak without me giving them personal data (SSN, birth date). My number is on the national do not call registry so I REMOVEDd how to find who is calling and Intelius was one of the companies that REMOVEDcited. So I signed up for the trial only to wait a couple days to get an email telling me that they were unable to find who the number belongs to. Of course there is no customer service number to speak to anyone. Yet another internet company who wants you to pay them for nothing. Customers have literally no way to validate that they even did anything. Just another give us your money for us to give you no product type of scam. This should be illegal!
Business Response
Date: 11/07/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
While not being able to locate information for a phone number is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that REMOVEDshow REMOVEDin a final report.
We have refunded REMOVEDaccount back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used this service for a one time look up and had the understanding they were going to charge me $.95. Declined all of the additional add ons. They charged me $34.95 6 days later and have continued to do so each month. I finally caught these unauthorized deductions on our credit card bill. The original customer service number continued to be busy. Our credit card company gave us a different number to call. I called the second number and was on hold for 15 min (recording stated it was a 4 min wait time). I cannot get a hold of them to cancel. It says could cancel automated service but why would I even trust that when theyve been taking money without me even knowing!Business Response
Date: 11/01/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet REMOVEDexpectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius.com is hosting my personal information without my permission. I requested to have my information removed from their site and they sent an e-mail response informing me that I would need to provide them with my personal information such as my telephone number to have my information removed. Refusal to remove my information from the site unless I use their services to remove that information is illegal. You must remove my information immediately. Hosting this information poses a serious risk to my personal safety. The information is found at (REMOVED)Business Response
Date: 10/27/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 10/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:10/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm trying to delete my data from this site, as is my right as a resident of REMOVED. Unfortunately, I am receiving an email response from Intelius stating that they do not have any information under that email address, although my profile is clearly visible here: REMOVEDSee also attached screenshot. This company should let me know what email address I need to verify in order to delete this information, per the California Consumer Privacy Act, but they have not done so. I request that Intelius deletes all of the information it has collected about me, whether directly from me, through a third party, or through a service provider. My email address is REMOVEDas well as: REMOVEDMy phone number is REMOVED. If part of my information is subject to an exception, I ask that they please delete all information that is not subject to an exception.Business Response
Date: 10/16/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 10/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:10/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In mid June 2023 I used Intelius REMOVEDfor 2 items and paid the token fee.Intelius require that you become a member for a monthly fee and this can be canceled within 5 days. I canceled the monthly payment an since July. Intelius has billed me $ REMOVEDan amount much greater than listed on their web, 4 months at $ REMOVED. or $ REMOVEDI realized the this is a late request but at 86 I am greatful to my wife who asked what this monthly fee was for. I no longer have this account at Regions and request a check be mailed to beBusiness Response
Date: 10/16/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.
As a courtesy, we have cancelled all memberships and refunded REMOVEDaccount back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I try to opt out of their sharing but all it does is asks me more personal info then says I have to pay to access full record.I want all of my information removed from their site and they use bait and switch to make it impossible to get done.REMOVEDBusiness Response
Date: 10/11/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID# REMOVED.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
We care about the privacy of our consumers and their ability to personally control the display of their public data. Our REMOVEDallows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
Additionally, we have suppressed REMOVEDpublic information. Please allow up to 48 hours for these changes to reflect on our website.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 10/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:10/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting that Intelius.com remove all instances of my name, age, birthday, mailing address, email address, and phone number from Intelius.com, PeopleConnect Inc, Criminalrecords.com, Lookupanyone.com, Peoplelookup.com, US search, USSearch, USSsaecr.com, and PublicRecords.com and all your other online platforms immediately. Including my demographic information in People Connect and other online platforms you own violates Section 5 of the Federal Trade Commission's Act, which prohibits unfair or deceptive practices, including the use or protection of consumers' personal information in a misleading or unfair manner. Your unethical business practice also violates State Consumer Protection Laws. The unauthorized use of my demographic information is unethical and showcases your greed and disrespect for individual privacy. This is my third attempt to have my personal information removed from websites owned by Intelius.Business Response
Date: 10/13/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
It has been confirmed that the Intelius website does not provide access to the report corresponding to the information provided. It is recommended that REMOVEDclear the cache on the device she utilized to perform the search, so as to eliminate the link from said device. In the event that REMOVEDcan still view her information on Intelius despite clearing their cache, they are asked to contact the support team at Intelius. In doing so, they must provide the REMOVEDof the specific information they wish to have removed along with a screenshot.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 10/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:10/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I followed the company's "suppression" tool so that my personal information and profile will be removed from Intelius' website. My information has not been removed. This is a violation of privacy, and is endangering my family. Please remove it ASAP: REMOVEDof REMOVED, REMOVEDBusiness Response
Date: 10/09/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
People Connect has my information listed within their databases without my consent. I contacted them yesterday and requested my information be removed. However, I searched myself with their fraudulent company today, and the same information that is NOT true is listed! I also called them and requested my information to be removed, as it is incorrect! At this point, this is the second step I am taking to get ALL of my information removed from EACH and EVERYONE one of the raggedy sites they operate! If this isn't successful, I am contacting the attorney general in their state. If they still refuse to remove it, I will get an attorney to REMOVEDthem. When I finish with this complaint, I'm filing a complaint with the REMOVEDinternet fraud division. I advise everyone who reads this to do the same.Business Response
Date: 02/23/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Intelius information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
A report was located, and the request was validated based on the information provided. We proceeded to suppress REMOVED' public information in accordance with their request and our terms.
REMOVED' request to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, My family has been attempting to remove our personal information from your host of websites using the suppression tool, but when searching for the information, it doesnt pull it up via the tool. Only on the website itself. We have attempted using name variations, location variations, phone numbers, nothing will get the tool to pull up the information we are finding on your suite of sites.We are looking to get our PII removed from your databases. Including but not limited to Intelius, US Search, REMOVED, and REMOVEDIve attached screenshots of the profiles needing removal across all of your sites. REMOVED(Me)REMOVED(Husband) REMOVED(Mother) Thank youBusiness Response
Date: 10/09/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
Our support team has verified that the reports associated with the provided screenshots are no longer accessible, as requested. Please be aware, however, that the removal process takes between 24 and 48 hours to be completely removed from Intelius and the affiliated websites.
Additionally, please ensure that the user clears the cache on their device used to conduct the search to remove the link from the device. If the user is still seeing their information after clearing their cache, they should kindly email the support team, providing a screenshot along with the REMOVEDof the information they wish to have removed.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 10/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
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