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Intelius.com
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 378 total complaints in the last 3 years.
    • 171 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. ************ clearly says they are committed to customer privacy, yet they sell private information online. 2. They provide no information how to contact the company by mail nor do they offer an "opt out" option for the owner of the information they sell.3. It is illegal for them to distribute my personal information (AZ SB 1614P clearly forbids this in section E).

      Business Response

      Date: 06/09/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:06/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intelius continues to withdraw money from my account $34.95. Even though I spoke with someone and was told my subscription will be canceled. I made subsequent calls to the company. Yet, the withdrawals are still being made. I need some help with this. I need this to stop.If needed, my bank statement can be supplied.

      Business Response

      Date: 06/08/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *************************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ******************* expectations, we request all applicable information listed below:
      The first and last name used on the account
      The email address registered
      The first 6 and last 4 numbers of the card used
      The Paypal email address or Paypal Transaction ID number

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:06/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a **** cent service for a reverse phone lookup software, a litttke after a few weeks later , I was charged with ***** dollars to my checking account , and it was flagged as fraud by my bank, but the charge still went through. I was not made aware that I was signing up for a membership and from what Ive seen online this company does the same to thousands of other people. I would like to have the charge taken off and my money refunded.

      Business Response

      Date: 06/08/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *********************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded ********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 06/08/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to send my refund and, if it does, will consider this complaint resolved.

      Regards,

      ***** Gorenitsyn

       

    • Initial Complaint

      Date:06/04/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False Advertising - their ****** ad claims "free phone number lookup", but they charge you to see it. This is blatant false advertising.

      Business Response

      Date: 06/05/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *****************************, ** ********. 

      Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:06/01/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold my data to third party I am on a do not call list and did not give permission to sell my data to be harassed by anyone

      Business Response

      Date: 06/02/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ******************************** ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      After a thorough investigation, we were unable to locate a report with the information provided. In order to meet ******************* expectations, we request all applicable information listed below to help validate their identity:
      A screenshot of the report
      Email addresses
      Ahysical addresses
      Phone numbers

      That information will only be used to process your request.   

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 06/02/2023

      my phone number and data was sold to a company that called me from ************ that called me on 6/1/23 a company that buys homes in ** . i asked how they got my phone number and they told me that they purchased a list from inttlius and they gave me the phone number for inttlius   888-445-2727as far as public record so is the do not call list and my phone number has been on it since 2007 and i do check to make sure that it is still on it if this company does public search of records they should have found that my phone number was on the list but they put profits of sale of peoples data and phone numbers over checking to make sure that laws were upheld and i have never given any parties that have my data  or phone number the right to pass this information to anyone else hoping that they don't breach my trust that they will save guard the data that they have

      Business Response

      Date: 06/05/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ******************************** ********.

      After a thorough investigation, we were unable to locate a report with the information provided. In order to meet ******************* expectations, we request all applicable information listed below to help validate their identity:
      A screenshot of the report
      Email addresses
      Physical addresses
      Phone numbers

      That information will only be used to process their request.   

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 06/07/2023

      this company collects information /data, so they can sell the information to a third partys and the third-party told me that they purchased a list of people's information/data from them.  they did not check the do not call list so others would not call me   this company collects peoples data to sell to other companies so they do have my information that is public record and should also check do not call list to delete my phone number so other third-party buyers do not break laws by calling these people on the government do not call list because as it goes now i do not know if the phone calls i get now (at least 10 per day) are legitimate or a scammer   the only phone call i trust are the ones that i personal call and know who i am calling

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm tired of waiting with no response. This is not okay. I'm trying to remove my family information from your website. Your verification system is flawed. My mother doesn't have access to any of the phone numbers or emails. I never received any suggestion or alternative how to opt out my records.Both profiles are my mother's. Please remove ID: ************************************ **************************************** (****, ****, ****, 1954)ID: ************************************ ******************************* (****, **** to ****)

      Business Response

      Date: 05/30/2023

      Dear *********************************** ,

      This response is in regards to the consumer complaint from *************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ****************** expectations, we request all applicable information listed below to help validate the identity and report:
      A screenshot of the report
      Email addresses
      Physical addresses
      Phone numbers 

      The information will only be used to process your request.   

      It is possible they are viewing information that has already been removed. We suggest that they clear their cache in the browser they are using to view this information.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:05/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought several subscriptions from Intelius. I have then cancelled them later. I have also removed all of my debit card information from my account on this site. However, I continue to be charged $32.83 a month from them and when I login to my account, it lists no subscriptions that are currently active. All of them are listed as cancelled. My last transaction with them was from May of 2022, according to my account information on Intelius but I continue to be charged. The most recent occurring on May 22, 2023.

      Business Response

      Date: 05/30/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from **************************** ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. 

      Additionally, we understand that ******************* would like to delete any ********* ********************** maintains for them. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.

      To exercise this right, ******************* can visit our ************** at ***********************************************. In the middle of the page they will see a section titled Right to Delete with instructions. ******************* should enter the email provided to Intelius when creating their account and click Delete My ********* to begin the process.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:05/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business took my money and did not provide my refund after I canceled my reimbursement has not been deposited despite them saying they have indeed deposited and the wont give any of my money back in the amount of:37.05.I have tried and tried again they told me 3-5 business days on may *********************************************************** my account.They scammed me out of my money for a service that I didnt sign up for nor wanted,And even if I did want to use it they do not offer what they say they do on the website I looked up to get there phone number in order to contact them about taking my money.

      Business Response

      Date: 05/25/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ****************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded *********** account back to the payment option used to enroll, and no further charges will be incurred. While a refund generally takes 3-5 days to be processed, it's possible for it to take longer. We can only initiate the refund. We suggest contacting your financial institution to be notified if there are any delays on their part.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 05/26/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****************

       

    • Initial Complaint

      Date:05/18/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had cancelled my subscription because I only used it once. I just got charged $37 out of no where. My paypal is *********************** I need a refund immidately, I have bills to pay and things I need to purchase for my son. Please refund me,

      Business Response

      Date: 05/19/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *********************************, ID ********. 

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  

      We have cancelled all memberships. As a courtesy, we have reversed the pending payment and refunded the processed payment back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support



    • Initial Complaint

      Date:05/17/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intelius and its associated sites (such as USSearch) are displaying my information despite repeated requests to have it removed as listed below:*************************************************************************************************************************************** ************************** - **************, **

      Business Response

      Date: 05/18/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********. 

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were unable to locate any prior suppression requests from **************** with the information provided.

      We have removed the report for **************************. The link she provided no longer displays her information. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support



      Customer Answer

      Date: 05/21/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ************

       

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