Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to remove my personal information from intelius and related peopleconnect websites for the past month because of safety concerns. The suppression tool doesn't work, I am not getting a real response via email, and calling does nothing. Please remove my personal information from intelius and associated websites. I have attached the listing.

  

  Business Response

  Date: 03/09/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 03/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request that my personal information be removed from intelius's database and to express my concern about the collection and distribution of personal data without consent. I request to intelius again to express my disappointment that my personal information is still appearing on intelius's website, despite my multiple requests for its removal by step on intelius website and sent email. I am a victim of theft of my information. I am concerned that the distribution of personal data without consent poses a risk to privacy and security. This information could be used for malicious purposes, such as identity theft, stalking, or harassment. I believe that individuals should have the right to control their personal information and decide how it is used and shared. I have reviewed intelius 's privacy policy and understand that intelius has an opt-out process for individuals who do not wish to have their personal information included in your database. Therefore, I am requesting that remove all of my personal information from intelius's database immediately.As a responsible company, I urge intelius to take immediate action and remove my information from their website. This is not only the right thing to do, but it is also in line with your legal obligations under data protection laws.If intelius not comply with my request, I will take further action, including filing a complaint with the appropriate regulatory agency. I will have no choice but to take further action to protect my rights.I appreciate your attention to this matter and look forward to your prompt response.

  

  Business Response

  Date: 03/07/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  We have received the request to have some public data removed from the Intelius website. We care about privacy and the ability to personally control the display of one's public data. The ****************** allows you to limit the ability for other users to view your own report while preventing others from abusing this function of the website.
  
  To exercise this right, access our suppression tool *************************************************** and click on Manage Suppression Rules. You will be asked to submit your email address to begin the process. 
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please Note: The Suppression Tool only applies to the publicly available information that is contained in our reports and displayed to consumers on our website. If you want to exercise your CCPA or other state law privacy rights with respect to the user data ********************** collects from you, you can do so ***********************************************.
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 03/07/2023

  I already have made numerous attempts before file complain exactly as you instructed, but to no avail. This persistent failure has compelled me to lodge a complaint with BBB, and therefore, I demand that my personal information be removed from your system immediately.

  

  Business Response

  Date: 03/13/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
   We were able to locate a report and validate ************************* request based on the information provided. We will go ahead and suppress the  public information pursuant to the request and our Terms.  
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 03/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Intelius and its affiliated/sister companies and parent company People Connect has compiled a dossier containing sensitive information such as my full address, full legal name, their website also states it possesses my telephone number and additional information which I have been unable to verify. The company offers to provide this information to anyone for a fee. In doing so this company is bringing unnecessary attention to me and making information about me that I actively work to keep private, publicly available. This negatively impacts my privacy and general well-being and feeling of safety knowing anyone such a potential 'doxxer (information leaker)', stalker or other 'unfriendly individual' could use to harm **** have made informal attempts to resolve the conflict:1. The company's parent site offers a way to 'manage'/'suppress' one's personal information using their 'suppression tool'. This tool however seems to want the user to establish an account of sorts and to agree to a privacy policy and terms and conditions which contain a arbitration agreement which does have an opt out and a mandatory class action wavier. In a sense this almost feels like extortion by requiring me to surrender my legal rights to protect myself in order to delist information which should be private by default.2. Called the company directly to express my concerns and attempt to resolve the issue, 'customer service' was not helpful and directed me back to the suppression tool saying it was the only option.3. Contacted the company's privacy contact as listed however the email bounced as the recipient server failed to accept my email.Unfortunately due to the unsatisfactory responses I have revived, I have found it necessary to involve the Better Business Bureau in the hopes it can provide assistance before I consider the involvement of additional parties or any other legal means available to me.

  

  Business Response

  Date: 03/03/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *******************************, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to validate Mr. ********* information with the address he provided to the Better Business Bureau.
  
  We have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 03/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My information appears to have been completely removed from Intelius and their sister sites within ***** hours of the initial response from Intelius as stated. If I have any additional concerns I will address them with Intelius directly. Thank you for your assistance.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius refuses to honor my cancellation request. Ive now submitted multiple requests to cancel the subscription; I havent used the subscription since requesting the cancellation and still they continue to charge my account. Their website has changed when I log in and the option to cancel doesnt appear.

  

  Business Response

  Date: 03/02/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  

  As a courtesy, we have cancelled all memberships and refunded ******************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:02/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past I have opted out of having my name listed on the website of the data broker, Intelius.com. They removed my name but it is now back. Their opt out procedure is no longer in place and they are now asking those who wish to be removed to agree to their terms of service first. I am not a customer of ********************** and therefore do not want to agree to any of their terms. I just want my named removed once again from their listings.

  

  Business Response

  Date: 02/24/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 02/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried for several days to use the peopleconnect suppression tool to get rid of mine and my family's information. I've attempted to go to ***********************************************, scroll down that page of utter bs and find the "Do Not Sell My Personal Information" link. I "requested a copy of my data" and on the page I then licked "Right to opt out" and then "Do not share user data". I waited for 48 hours and nothing has changed.Get rid of mine and my family's information. Anything related to my contact info and the numbers *************.You're a trash company full of trash people.

  

  Business Response

  Date: 02/22/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ***************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius offers removal of personal data from their site but I've contacted them many times to remove my data for safety reasons and it remains online. I've gotten a few boilerplate responses saying they need more info to verify my identity. I provide that and the circle starts over again. Even if a report cannot be purchased, my data must be removed from the sites. (My name, age, locations and relative MAY be listed in Intelius site cache. ****** shows me the data is still live on the site.) See URLS listed in attached screenshots. Here they are too.**************************************************************************************************************************************** ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************** **************************************************************************************************************************************************************************************************************** Thank you for your help.

  

  Business Response

  Date: 02/14/2023

  Dear ***********************************,

  This response is in regards to the consumer complaint from *************************, ID ********.

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 02/27/2023

  Thank you for your follow up. I have not closed out this complaint because Intelius removed most of my data from its site, but not all. They still have a few URL's to go on one of their related sites. They got in touch with me and I responded as such. But my email got an autoresponder email saying they would get to it in 10 days. If you can reach out to them again to speed things up, that would be helpful and greatly appreciated. 
  
  The info I've asked them to remove is below:
  
  ****************************************************/
  ****************************************************/
  ************
  ************
  
  Thank you.
  ***************************

  

  Business Response

  Date: 03/02/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  remove my information. you're not making it simple to opt out. i need help but you never reply.****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 02/13/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to validate the report with the information provided to the Better Business Bureau and have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Data brokers like Intelius are a public nuisance. I don't know what service you think you are providing by publicly posting personal details including address, home phone number and ************** data online. This puts seniors at risk. It is completely unethical and disgusting. In order to suppress your information, Intelius asks you to sign up for an account. It is free, but this is nonsense. I don't want an account or any sort of relationship with Intelius. How about don't post people's information against their will? Please remove the data from ******************************* at the following link: ********************************************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 02/13/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *******************************, ID ********. 
  
  Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to validate the report with the information provided to the Better Business Bureau and have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Intelius service for a back ground check which I need for my work. Upon reviewing my report it is not even close to accurate. It lists employment that I've never had, addresses where I've never lived, homes I've never purchased, didn't find any criminal history report (which was one of the main reason I purchase I needed to have the exact dates for ******* I had) Spouse was wrong, they didn't even get my race correct. It was missing 90% of my employment history, with only a couple accrue jobs listed. They listed my brothers and sisters but per there report I'm related to about 25 other people I've never heard of.On and on and on ..It's like they just took some random information and put it together on a report.

  

  Business Response

  Date: 02/10/2023

  Dear **********************,

  This response is in regards to the consumer complaint from ***********************, ID ********.

  Intelius is a public records search service. The information Intelius provides is gathered from public records and publicly available information via local, state, federal and other agencies. Per the Terms of Use, which ******************** agreed to when he purchased his subscription plan, Intelius will use commercially reasonable efforts to deliver the information you requested through the Companys *******************************; provided, however, you accept all information "AS IS." You acknowledge and agree that Intelius obtains its data from third-party sources, which *** or *** not be completely thorough and accurate, and that you shall not rely on Intelius for the accuracy or completeness of information supplied through its *******************************. Without limiting the foregoing, the criminal record data that *** be provided as part of the Companys ******************************* *** include records that have been expunged, sealed, or otherwise have become inaccessible to the public since the date on which the data was last updated or collected. You understand that you *** be restricted from accessing certain information and services which *** be otherwise available.

  As noted in the Terms of Use, we also prohibit the use of the Intelius website for any business purpose, which *** include but is not limited to, employment screening, tenant screening, or credit checks.

  Based on information supplied in his complaint, we have determined that ********************** membership subscription was not being used in accordance with our Terms of Use. We have cancelled and refunded his subscription account in full. This refund will be processed back to his PayPal account within the next 3-5 business days, per PayPals internal refund policies.

  Please do not hesitate to contact our customer service department at ************ with any further questions.