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Intelius.com
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intelius.com has 8 locations, listed below.

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    Customer Complaints Summary

    • 371 total complaints in the last 3 years.
    • 179 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not authorized any services with this company. I have called their customer service line and can not get though to anyone that can help. *************). I'm just trying to connect with someone and get this issue resolved. I'm sure this is a mistake and I just want my money back.

      Business Response

      Date: 01/20/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from *********************************, ID ********.


      Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial ********************** inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.

      In the event of proclaimed fraud, Intelius requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option holder (up to 12 months due to system limitations).

      After further investigation, the charges on this account were disputed on January 17, 2022, creating a pending chargeback. This action automatically disabled the account. No further charges will be incurred.

      We are unable to issue a refund due to the chargeback claim. 

      A chargeback simply means the account is in dispute with *********************************** financial institution. They will receive an update directly from them regarding the resolution. I cannot comment further because the process is being handled by their financial institution.

      Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:01/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted on multiple occasions to contact the company to remove my personal information, including name, address, age, and relatives from their websites. The company should comply with their own Terms and in consideration of certain privacy laws throughout *****************, including the ***** and respect the wishes of people who do not wish to have their personal information published for their financial benefit. They have received what information I want removed multiple times to the email address *********************** In each response, the company has sent a canned response saying that it "could take up to 48 hours to remove the information" but in each case, the time lapsed and nothing was changed. So I am frustrated to the point of seeking help from someone else. Contacting their customer service and their suppression tool clearly do NOT work.

    • Initial Complaint

      Date:01/08/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      intelius.com and its subsidiary peopleconnect.** is selling my personal information without my permission. I went to their removal Supresssion to remove my information and it is asking Date of Birth to Opt Out. This is PII personal information that can be used for further fraud and they may sell this information further. I don't want to provide this information as this seems like pure scam. These both sites are acting illegally and needs to be shut down. They need to remove my information as they don't have permission to sell my information and no other site is asking for Date of Birth information.

      Business Response

      Date: 01/09/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *****************************, ID ********. 

      Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We request additional information from consumers in order to identify the correct report. That information is only used to process requests, and it will never be sold. However, with the information provided by ************** and the Better Business Bureau, I was able to pinpoint and verify **************** report.

      We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 01/09/2023


      Better Business Bureau:

      Please do not post online the response from the letter to BBB as it contains my full name with personally identifiable information! I don't want my full name or any of my names be posted with this review online.


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       


    • Initial Complaint

      Date:01/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for service. And went to look at the report and it says there was a problem loading this information, please try again later

      Business Response

      Date: 01/06/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *****************************, ID ********. 

      While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.

      We have refunded **************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:12/25/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intelius has not removed my information as per California CCPA requirement as the following url:****************************************************************************************************************************************

      Business Response

      Date: 01/03/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from ********, ID ********.


      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      We have removed the report for ********** The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 01/03/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ********

       

    • Initial Complaint

      Date:12/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a strange number call me so I called it back. It belonged to a really rude girl and I was trying to see who it was. Paid .99 for the membership and **** for the report just for them to have nothing.

      Business Response

      Date: 12/29/2022

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***************************, ID #********. 

      While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.

      We have refunded Ms. ****** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business is trying to take money from my card for a monthly subscription for reverse phonecall I had a free 6 day trial that was is not even up yet and they tried three times already. And I cancelled the subscription. I want them to stop trying to withdrawel $34.95 out of my card they are trying everyday . I can't even cash my check cause they'll take the money and I'll never get it back.

      Business Response

      Date: 12/29/2022

      Dear ***********************************,

      This response is in regards to the consumer complaint from *************************, ID #********. 

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. 

      Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  

      ************ created her trial membership on December 17, 2022 in the amount of $1.01. This membership was set to roll over into a monthly membership billing at $37.05 per month. We attempted to rebill on December 23, 2022 and again on December 26, 2022.  

      As a courtesy, we have cancelled all memberships and cancelled any pending payments for Ms. ***** account. No further charges will be incurred and we will not attempt to rebill. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called i have emailed this company and its affiliates. I want all the information they are cmpiling and selling, mostly incorrect about me REMOVED FROM THEIR WEB SITES. They give people the run around an do not do it and want them to agree before information can be removed. PeopleConnect Inc Intelius Criminalrecords.com

      Business Response

      Date: 12/21/2022

      Dear ***********************************,

      This response is in regards to the consumer complaint from ********* ******, ID ********. 

      Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to locate a report and validate Ms. ******* request based on the information provided. We will go ahead and suppress her public information pursuant to her request and our Terms.

      We have removed the report for ********* ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 12/21/2022

      I do not see any response from the business how could I accept it?  I want all my information removed from Inrellius

      Business Response

      Date: 12/29/2022

      Dear ***********************************,

      This response is in regards to the consumer complaint from ********* ******, ID ********. 

      We are able to see our response back to Ms. ****** in our communication history. I've reposted the response again below. I hope this helps. 

      Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to locate a report and validate Ms. ******* request based on the information provided. We will go ahead and suppress her public information pursuant to her request and our Terms.

      We have removed the report for ********* ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 01/04/2023

      on 12/21/2021 this information was supposed to be removed it is now 1/03/2023 and it has still  has not been removed at all.

       

    • Initial Complaint

      Date:12/17/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intelius's opt-out page is not working. I have been asking to have my data removed from its site. This URL https://suppression.peopleconnect.us/login says that an email will be sent to allow for removal but it is not sent. I reviewed my spam folder along with inbox. I also tried two different emails ******* and yahoo) in case one was blocking it and it wasn't received by either. I want my data removed from all their various websites.

      Business Response

      Date: 12/21/2022

      Dear ***********************************,

      This response is in regards to the consumer complaint from *******************************, ID ********. 

      Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to locate a report and validate ************ request based on the information provided. We will go ahead and suppress his public information pursuant to his request and our Terms.

      We have removed the report for ******************************* The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 12/21/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****************************

       

    • Initial Complaint

      Date:12/17/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove my information from your site. You're making it incredibly difficult to opt out. This is unethical and fabricated on purpose.

      Business Response

      Date: 12/21/2022

      Dear ***********************************,

      This response is in regards to the consumer complaint from *******************************, ID ********.

      Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      Per our records, ************************ report has been removed from the Intelius.com website. If she is still seeing her information on our website, we ask that she please send a screenshot and the *** of the page that she is able to view to [email protected].

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

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