Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 400 total complaints in the last 3 years.
- 149 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I discovered that I have been receiving recurring payments from Intelius on my debit card for as long as I can go back. I never provided my card information or even used their services and i have been charged $31.75 every month. They stole my money and debit card information.
Business Response
Date: 02/13/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Under normal circumstances, when a user activates an account with REMOVED, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial REMOVEDinquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
In the event of proclaimed fraud, Intelius requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option holder (up to 12 months due to system limitations).
The cancellation of this account has been confirmed and no additional charges will be made. We have also made an attempt to authorize a refund, but unfortunately, all efforts to process the refund were unsuccessful. REMOVED,must contact her financial institution for further details regarding the status of the reimbursement. We apologize for any inconvenience caused, as we are unable to intervene in the refund blockage. Proceeding with the refund will be possible once the blockage on the refund is removed. Additionally, we have disabled the account to prevent any further access.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ResponseBusiness Response
Date: 02/05/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Pursuant to the Intelius privacy policy, by submitting your email address via our site, you consented to receive emails from Intelius, our affiliates, and third parties concerning promotional offers unrelated to Intelius. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.
We have unsubscribed REMOVEDemail address from receiving emails from Intelius. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a pay pal account charged twice after cancellation of the account and payment info removedBusiness Response
Date: 01/30/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded REMOVEDaccount back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:01/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius Charged me REMOVED$ for a monthly subscription fee. However the website did not indicate at all that I would be charged REMOVEDfor a monthly fee. The website sold their product as a one time charge, first for 0.95$, and then an additional fee to download a PDF report. I used Intelius to figure out who was spam calling me, with the intention of using it one time. I thoroughly read through the website at the time of purchase, and not once did it mention a reoccurring REMOVED$ fee. This is extremely deceptive, and predatory towards their customer base. I then tried to cancel the subscription I was unknowingly subscribed to, and the website attempted to bribe me down to paying only 10$ a month, and wouldnt let me remove my PayPal information. Finally I just deleted my account and stopped the subscription on PayPals end. I request an immediate refund of my REMOVEDas it had overcharged my debit card, and Im now biting the bullet for something that was not disclosed to me AT ALL in the first place.Business Response
Date: 01/30/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded REMOVEDaccount back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. However, there is absolutely no indication that I would have been charged for a subscription. I have already gotten my refund so I am satisfied.
Regards,
REMOVED
Initial Complaint
Date:01/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
People connect has my personal information in their systems and I want my information deleted and removed from all sites. This is dangerous in which anyone can have your personal information. I have tried to get my information removed since 03/26/2023, 11/24/2023,12/30/2023. The initial time I was told there is nothing really can be done and I have been a victim of identity theft and I want my information removed.Business Response
Date: 02/23/2024
Dear REMOVED,
This response is in regards to the consumer complaint from Checarra REMOVED.
Intelius information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
A report was located, and the request was validated based on the information provided. We proceeded to suppress Checarra REMOVEDpublic information in accordance with their request and our terms.
Checarra REMOVEDrequest to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Checarra REMOVED
Initial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius could NOT FIND THE NUMBER I WAS REQUESTING INFO ABOUT. ORDER AND CANCELLATION DONE SAME TIME AND SAME DAY. THEY REFUNDED THE INITIAL CHARGE BUT CHARGED ME AN ONE MONTH SUBSCRIPTION WHICH WAS CANCELLED SAME DAY SAME TIME. ACTIVATION FEE CAN BE CHARGED AFTER YOUR FREE TRIAL PER INTELIUS BUT THE CHARGED ME AS SOON AS I PLACED MY ORDER. ILLEGAL Business action and transaction.Business Response
Date: 01/16/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We can verify that the charges associated with REMOVEDpayment method have been contested, resulting in a chargeback. A chargeback indicates a dispute between the account holder and their financial institution, and it is advised that REMOVEDdirectly contact them to address any refund-related issues.
Additionally, we can also verify that this membership was promptly cancelled and disabled, with no additional charges to be incurred. Moreover, due to the dispute, access to this account will be restricted in the future.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had used this site paid the ,95c for 1 time use then unsubscribed from it because was only using it the 1 time. They charged me for a subscription anyways. I did a rebuttal on my bank card they got in touch with them and PCH inteluis cancel my subscription then wouldn't refund my money I contavted both my nank and pch inteluis 3 times file several rebutsls. Can't get my $34.95 back from either PCH inteluis says it's because my bank contacted them the canceled my account so no no way to refund the money (Next question on here) I paid the .94 cent for 1 time use then they charged me $34.95 I want that money backBusiness Response
Date: 01/02/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded REMOVEDaccount back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:12/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last 3 months I'm getting charged for something that I had canceled, I've asked her to be canceled multiple times to know avail. I am simply requesting the last 3 months to be paid back to me at $34.95 at a total $104.85. I don't wish any trouble for them but better customer service. I feel like I was completely let down an stolen from.Business Response
Date: 12/27/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that REMOVEDrequested cancellation by sending us an email on August 13, 2023. We responded to let him know that we could not locate the account with the information he provided. We requested additional information to locate the account but we did not receive a response. We were able to locate the account today with the information REMOVEDprovided to the BBB.
As a courtesy, we have cancelled all memberships and refunded REMOVEDaccount back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 12/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
This statement is true by me aslong as the message sent from the company when speaking of the refund is the entire Four months I was paying for it. I appreciate their efforts to close this out. I unfortunately don't have any emails from them since Nov. 6, but either way if I get my REMOVEDI will be satisfied.Initial Complaint
Date:12/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had an issue of identity theft and was shocked to learn that Intelius is publically displaying my home address and previous addresses all right there to be found on REMOVEDSearch. I can't verify that I'm me using their tool because the numbers are all wrong. I demand that Intelius remove my data being publically displayed at the following URL: REMOVED/I will file a lawsuit for reckless endangerment if this is not done immediately.Business Response
Date: 12/27/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed both the person and phone reports for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 12/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:12/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have filled out the information on their suppression website REMOVEDThough, when you go to their main website you can see that they are still providing my contact information. In the picture I took my information is masked, but I know that it is being provided to anyone who is willing to pay for it. This is not acceptable. Legally, there is supposed to be a way to opt out of having your information to going to the public and Ive done that. Remove my information from your site.Business Response
Date: 12/27/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
Unfortunately, the screenshot that REMOVEDshared does not provide enough information to locate and validate her identity. If she is able to locate the result corresponding to her on Intelius, we ask that she please provide a different screenshot. Also, we ask that she please provide other email addresses, physical addresses or phone numbers that she may have used to help validate her identity. That information will only be used to process her request.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 12/27/2023
My phone number is shown in that photo of your website. Which only gives two possibilities. One is that its listed under someone with the same name as me, in which case that profile should be suppressed. Two would be that its under a different name and your information is incorrect, which means you should delete my phone number from that other persons profile. In a nutshell, my phone number should be absolutely nowhere on your website.Business Response
Date: 12/29/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the requested phone number from our database. If REMOVEDcontinues to see her information on our website, we encourage her to reach out to us, providing a screenshot and link to the information found. We want to ensure that we have removed Ms. REMOVEDinformation to her satisfaction.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius Support
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