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Intelius.com
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 370 total complaints in the last 3 years.
    • 178 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wrote the company asking them to remove my information completely. They are being complete creeps and jerks about keeping my information on file. They have been very rude and unhelpful. They have not removed my information and refuse to do so and are endangering me. I do not agree to their terms and conditions. In the ******************* you are allowed your rights to have your information removed off the internet. These people are information leeches. The suppression they offer is NOT the same as a complete deletion. With a suppression the information stays on file. With a deletion it does not.

      Business Response

      Date: 02/23/2024

      Dear ***********************,

      This response is in regards to the consumer complaint from *****************, ID ********.

      Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      A report was located, and the request was validated based on the information provided. We proceeded to suppress ********************* public information in accordance with their request and our terms.

      ********************* request to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 03/03/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************

       

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First, youve listed me two times while i can choose only one. But its the same person.Second of all, all verification methods are wrong or too old as Ive changed the phone numbers and emails and no longer have access to it.I kindly request that you remove my info as I cant do it myself.Thank you ID: ************************************ ID: ************************************

      Business Response

      Date: 06/22/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the reports for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:06/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/26/23 I attempted to opt out from the peopleconnect.us website (******************************************) from use and display of my personal information. I proceeded with completing their form and was asked to verify my information using an associated email address or phone number, however my personal information on their page is not associated with any email or phone number, therefore I'm not able to verify myself and subsequently I'm not able to ask them to remove my personal information. I am not going to submit more personal information to this company. They currently don't allow me any reasonable way to remove my personal information (Report ID: ************************************* from their website. I do not want any of my information to be sold or used in any way, ever. peopleconnect.us should proceed to remove my personal information, screenshot attached.

      Business Response

      Date: 02/23/2024

      Dear ***********************,

      This response is in regards to the consumer complaint from ****** ***********************, ID ********.

      Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      A report was located, and the request was validated based on the information provided. We proceeded to suppress ****** *************************** public information in accordance with their request and our terms.

      ****** *************************** request to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:06/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. ************ clearly says they are committed to customer privacy, yet they sell private information online. 2. They provide no information how to contact the company by mail nor do they offer an "opt out" option for the owner of the information they sell.3. It is illegal for them to distribute my personal information (AZ SB 1614P clearly forbids this in section E).

      Business Response

      Date: 06/09/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:06/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intelius continues to withdraw money from my account $34.95. Even though I spoke with someone and was told my subscription will be canceled. I made subsequent calls to the company. Yet, the withdrawals are still being made. I need some help with this. I need this to stop.If needed, my bank statement can be supplied.

      Business Response

      Date: 06/08/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *************************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ******************* expectations, we request all applicable information listed below:
      The first and last name used on the account
      The email address registered
      The first 6 and last 4 numbers of the card used
      The Paypal email address or Paypal Transaction ID number

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:06/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a **** cent service for a reverse phone lookup software, a litttke after a few weeks later , I was charged with ***** dollars to my checking account , and it was flagged as fraud by my bank, but the charge still went through. I was not made aware that I was signing up for a membership and from what Ive seen online this company does the same to thousands of other people. I would like to have the charge taken off and my money refunded.

      Business Response

      Date: 06/08/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *********************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded ********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 06/08/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to send my refund and, if it does, will consider this complaint resolved.

      Regards,

      ***** Gorenitsyn

       

    • Initial Complaint

      Date:06/04/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False Advertising - their ****** ad claims "free phone number lookup", but they charge you to see it. This is blatant false advertising.

      Business Response

      Date: 06/05/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *****************************, ** ********. 

      Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:06/01/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold my data to third party I am on a do not call list and did not give permission to sell my data to be harassed by anyone

      Business Response

      Date: 06/02/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ******************************** ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      After a thorough investigation, we were unable to locate a report with the information provided. In order to meet ******************* expectations, we request all applicable information listed below to help validate their identity:
      A screenshot of the report
      Email addresses
      Ahysical addresses
      Phone numbers

      That information will only be used to process your request.   

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 06/02/2023

      my phone number and data was sold to a company that called me from ************ that called me on 6/1/23 a company that buys homes in ** . i asked how they got my phone number and they told me that they purchased a list from inttlius and they gave me the phone number for inttlius   888-445-2727as far as public record so is the do not call list and my phone number has been on it since 2007 and i do check to make sure that it is still on it if this company does public search of records they should have found that my phone number was on the list but they put profits of sale of peoples data and phone numbers over checking to make sure that laws were upheld and i have never given any parties that have my data  or phone number the right to pass this information to anyone else hoping that they don't breach my trust that they will save guard the data that they have

      Business Response

      Date: 06/05/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ******************************** ********.

      After a thorough investigation, we were unable to locate a report with the information provided. In order to meet ******************* expectations, we request all applicable information listed below to help validate their identity:
      A screenshot of the report
      Email addresses
      Physical addresses
      Phone numbers

      That information will only be used to process their request.   

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 06/07/2023

      this company collects information /data, so they can sell the information to a third partys and the third-party told me that they purchased a list of people's information/data from them.  they did not check the do not call list so others would not call me   this company collects peoples data to sell to other companies so they do have my information that is public record and should also check do not call list to delete my phone number so other third-party buyers do not break laws by calling these people on the government do not call list because as it goes now i do not know if the phone calls i get now (at least 10 per day) are legitimate or a scammer   the only phone call i trust are the ones that i personal call and know who i am calling

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm tired of waiting with no response. This is not okay. I'm trying to remove my family information from your website. Your verification system is flawed. My mother doesn't have access to any of the phone numbers or emails. I never received any suggestion or alternative how to opt out my records.Both profiles are my mother's. Please remove ID: ************************************ **************************************** (****, ****, ****, 1954)ID: ************************************ ******************************* (****, **** to ****)

      Business Response

      Date: 05/30/2023

      Dear *********************************** ,

      This response is in regards to the consumer complaint from *************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ****************** expectations, we request all applicable information listed below to help validate the identity and report:
      A screenshot of the report
      Email addresses
      Physical addresses
      Phone numbers 

      The information will only be used to process your request.   

      It is possible they are viewing information that has already been removed. We suggest that they clear their cache in the browser they are using to view this information.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:05/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought several subscriptions from Intelius. I have then cancelled them later. I have also removed all of my debit card information from my account on this site. However, I continue to be charged $32.83 a month from them and when I login to my account, it lists no subscriptions that are currently active. All of them are listed as cancelled. My last transaction with them was from May of 2022, according to my account information on Intelius but I continue to be charged. The most recent occurring on May 22, 2023.

      Business Response

      Date: 05/30/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from **************************** ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. 

      Additionally, we understand that ******************* would like to delete any ********* ********************** maintains for them. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.

      To exercise this right, ******************* can visit our ************** at ***********************************************. In the middle of the page they will see a section titled Right to Delete with instructions. ******************* should enter the email provided to Intelius when creating their account and click Delete My ********* to begin the process.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    Intelius.com is BBB Accredited.

    BBB accredited business seal

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