Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website known as ussearch have been illegally and with unauthorized permission have been using my name, my information, my likeness and my address also information relating to my relatives and loved ones on their website with malicious intent and borderline defamation characteristics against me, my name, and my life. This type of unauthorized use of my information and background check has caused many of problems such as encounters with police, trying to apply for jobs and community opportunities, and meeting people who are curious to know who I am. They have Information on their site claiming that I have drug dealing charges, threatening my neighbors charges, speeding tickets and traffic related charges, and assault charges claiming I have FELONIES on my record when the only town I lived in lake county has ALL of my cases and public records on file in which I was NEVER convicted of having felonies of any kind!!! They also lie saying I lived in the ****************, NEVER in my life have I lived in the **************** at all and their info claims I have charges in ********, ******* it is ridiculous. This company also has terrible reviews from other people with stories like how this company made fraudulent!! charges on their credit card without warning when trying to run background searches! So I would want to make a plea in which they take down and remove all information on their website regarding my name, my life, and my background which is in fact FALSE, people like me are very sick of this online slander of our character and personal information and if we cant agree to have this false information removed from their website we as a people need to hold these slanderous companies accountable for defamation in court!! So I would appreciate a response from this company ussearch so we can move forward from this! Thank you!

  

  Business Response

  Date: 08/14/2023

  Dear ***********************************:
  
  This response is in regards to the consumer complaint from *******************************, ID# ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ******************************* in ********, *******. The removal process takes between 24 - 48 hours to be completely removed from our website.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I was looking through my PayPal account transaction I realized that Intelius had been charging me $33.95 per month for 14 months! I immediately removed them as payees through PayPal. This was a total of $475.30. I purchased a background check for .95 but I did not sign up for a subscription. I went to Intelius directly and tried to call. I kept getting my call disconnected while on hold so I did an email through their contact us page. They never responded or reached out to me. I would like this cancelled and to be refunded the $475.30 they skimmed from my account for over a year. I would like them to notify all people paying for a subscription that they are in fact doing so. I never received even any marketing emails that would have tipped me off that I had a subscription or I would have pursued a resolution immediately

  

  Business Response

  Date: 08/14/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father, *******************************, signed up for a week trial of Intelius.com, a "people-finder" on September 30th, 2021. He was unaware of the monthly charge of $29.78, as when he signed up there wasn't any obvious notation on the website that he would be charged monthly after the one week trial. He has since been charged $595.60, and Intelius refuses to refund him. My father is 77 years of age and has *********** dementia, and I believe Intelius is taking advantage of elders. They took my father's credit card information because the one week trial was $0.99, which he agreed to pay. Then they had his credit card which they used to charge him the monthly fee. There have been several class action lawsuits against this company, and they continue to take advantage of people. I have spoken to Intelius twice on the phone, and both times they tell me it is his credit card's responsibility to refund the charges, but his *********** credit card has already closed the case due to insufficient documentation. My father didn't keep any documentation because he had no idea he was signing up for the monthly charge! We do have documentation from *********** with the monthly charges. Please help us and others who have the same issue. Thank you in advance!

  

  Business Response

  Date: 07/27/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from ***************************************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We can confirm that the charges linked to the account in question were disputed, creating a chargeback. A chargeback simply means that the account is in dispute with *********************************** financial institution, and they should follow up with the finiancial institution directly regarding any refund concerns. 
  
  We can confirm that this membership was immediately cancelled and disabled, and no further charges will be applied. Additionally, as a result of the dispute, this account will be inaccessible going forward. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  Sincerely,
  Intelius Support
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 07/28/2023

  My father, *******************************, paid Intelius.com $595.60 for a service that he was unaware he had signed up for. He agreed to pay $0.99 for a one week trial of Intelius on September 30, 2021, and was unaware that he had signed up for a monthly membership of $29.78. He used the service once, during his $0.99 week trial.

  Intelius continues to insist that this is not their problem, and to contact the credit card company, ************ I have spoken to the credit card company, and it is documented that they closed the case and did not refund my father due to insufficient documentation. There was no documentation because my father was unaware that he was being charged a monthly fee. The only documentation we have is the credit card charges. Never did he sign a contract, nor did he ever receive an email stating the monthly charges. 

  I have spoken to 3 different representatives at Intelius.com, and have requested to speak to a supervisor but have been denied.

  The actions of Intelius.com constitute fraud, in particular elder fraud as my father is 77 with *********** dementia. 

  If he is not refunded the $595.60 that he was charged unknowingly, I will be pursuing legal action, as well as alerting the ***** the ************************* and our state attorney general.

  Thank you in advance,

  ***************************************, *********************************** daughter.

   

  

  Business Response

  Date: 08/04/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Once an account is disputed as part of a chargeback, we are unable to process any changes to the account. We have to refer to PayPal for their resolution of the dispute. 
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed these charges were coming out of my account through PayPal that I never use. I never authorized these charges or signed up for the services. I have spoken with the company, my ***** ********* They have in total taken about $400 from me. I would like to be refunded the money because this is not right. I never signed up for your services and I never use PayPal. I have seen so many other complaints about this company.

  

  Business Response

  Date: 07/26/2023

  Dear *********************************** ,
  

  This response is in regards to the consumer complaint from *****************, ID ********.
  

  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial ********************** inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
  

  In the event of proclaimed fraud, Intelius requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option holder (up to 12 months due to system limitations).
  

  We have cancelled and disabled the account to prevent any further access. Additionally, we would issue a refund on the account; however, we are unable to refund the payments due to a pending chargeback with PayPal.
  

  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 07/27/2023

  PayPal and my bank both have said that they cannot refund the amounts. I need your business to refund me I have tried to get in contact with you directly and cannot. My bank did refund me 3 months worth of $34.95 but the remained amounts and months I need to be refund now ASAP. PayPal has denied the returned funds so it is up to you to return the funds. I have kids and I need this money back to help take care of them. Please do what is right in this situation. 

  

  Business Response

  Date: 07/31/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *****************, ID ********.
  

  Due to system limitations after a chargeback has been initiated we are unable to process any refunds as it is now being handled by their financial institution. The account has been disabled to prevent any further charges.
  

  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023, my son, *****************************, did a name search on himself. He input his information for a 7 day trial. He cancelled the transaction but the company alleges that they did not receive the cancellation request. They proceeded to leave him on autopay for 4 months.

  

  Business Response

  Date: 07/24/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  After further investigation into Ms. ******* concerns, we have confirmed that the account has been previously cancelled as of June 29, 2023, and no further charges will be incurred. Additionally, we would be more than happy to issue a refund on the account; however, we are unable to refund the payments due to a pending chargeback with PayPal. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 07/24/2023

  ****** has closed the dispute without refunding the money. The company should have no issues refunding the money.

  

  Business Response

  Date: 07/31/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Once an account is disputed as part of a chargeback, we are unable to process any changes to the account. We have to refer to PayPal for their resolution of the dispute.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 08/05/2023

  That is absolute garbage. ****** has closed the dispute in favor of the vendor because it wasn't a violation of Paypal's policies. The vendor ignored the cancellation request and continued to process the payment. This company is unethical and should be firmly in the "Scam" and "Avoid at all costs" categories. 

   

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius is one of several companies that gather public records of individuals and then sell this information on the public market. Naturally, many individuals -- myself included -- do not wish to have their public information sold. For this reason, Intelius offers an 'opt-out' feature, which I attempted to use to exclude my report from Intelius's business. In order to opt-out, I was required to provide personal information so that the business could verify my identity. Unfortunately -- in a practice contrary to their competitors -- Intelius requires a final step of verification whereby they send a code to one of the phone numbers/email addresses that they claim to have "verified." In my case, all of these numbers/emails were no longer valid (one was a landline/fax number which could not have received an SMS message to begin with) or never belonged to me in the first place. The business claimed that, by emailing their support, they could provide an alternate method of verification. I sent two emails to their support team and never received a response as to how I could verify my information and have the report removed from their website.I request that Intelius remove my report from their website and that, in order to keep their A+ BBB rating, they be required to remove the final step of "verification" from their opt-out process. Anything less allows them to continue falsely claiming that one can "opt-out" of having one's personal information sold while placing impossible roadblocks in front of individuals seeking to have their personal information removed from the website. Supporting this complaint, I have included the two emails sent to Intelius requesting another means to validate my identity, as well as their refusal to provide another means, despite claiming that they would do so through their website.

  

  Business Response

  Date: 07/20/2023

  Hi *****************************,
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact someone from your company but i never received any reply.While trying to opt out, I noticed that none of verification methods are accurate and up to date. I don't have access to any emails or phone numbers provided. Please remove me and my father from your site. **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 07/20/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 07/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have never allowed or approved of my personal information to show on the internet. I have been trying to opt out of Intelius, however, they are making it difficult for me to opt out by indicating that the search for my records is too broad, therefore, they do not give me the option to opt out. See Attachment. Please help by having Intelius allow me to opt out on their website.

  

  Business Response

  Date: 07/17/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************** ******, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Unfortunately, we were unable to identify a report or validate Ms. ******* identity based on the information provided. If **************** is able to locate the report corresponding to her, we ask that she please take a screenshot of that result and send it to us. We also ask that she provide other email addresses, physical addresses, or phone numbers that she may have used to help validate her identity. That information will only be used to process her request. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10, 2023. I submitted a request via email making a request to opt out and deletion of all my personal data. I tried several times requesting deletion and each time I received a email informing me my request was denied. I contacted a member from the support staff and explained my dilemma and was told there was no account with associated email. I went as far as to provide an old email which was to no avail. The Support member informed me I needed to make an account in order to proceed. I attempted the steps of inputting my name onto the homepage of Intelius and received another email claiming my request couldn't be processed. I've exhausted remedies.

  

  Business Response

  Date: 07/13/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  After a thorough investigation, we were unable to locate a report with the information provided. In order to meet ********************* expectations, we request all applicable information listed below to help validate their identity:
  Email addresses
  Physical addresses
  Phone numbers 
  

  That information will only be used to process their request. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Personal information on the internet without permission. Asked to remove no reply. Would like these kinds of scum to be removed from the face of the earth. This information effects my well being.

  

  Business Response

  Date: 02/23/2024

  Dear ***********************,
  
  This response is in regards to the consumer complaint from ****************************, ID ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
   In order to suppress or remove ******************************* publicly available information from appearing on Intelius.com and related people search sites, they must access the Suppression Tool using the following link, ***************************************************. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record.  The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, that can be found here, **********************************************.
  
  ******************************** request to remove their information will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support