Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 400 total complaints in the last 3 years.
- 149 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested to cancel my subscription last month (March). I was charged $24.86 on my account today and should not have been as I had already requested to cancel.
Business Response
Date: 04/29/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to today when the subscription was canceled online by Ms. REMOVEDa courtesy, we have cancelled all memberships and refunded REMOVEDJudges account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a complaint against PeopleConnect sites, specifically TruthFinder, InstantCheckmate, Intelius, and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted PeopleConnect sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on PeopleConnect sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by PeopleConnect. Despite having access to one of the provided phone numbers, it is a landline incapable of receiving SMS verification codes, hindering my ability to complete the verification process effectively. This is the only way they let you verify your identity to remove results.I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.Business Response
Date: 04/29/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unauthorized charges on my debit card for the last two months for $37.05 I dont know anything about this company or Authorized any purchases from my account.Business Response
Date: 04/18/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Under normal circumstances, when a user activates an account with REMOVED, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial REMOVEDinquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
In the event of proclaimed fraud, Intelius requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option holder (up to 12 months due to system limitations).
We have refunded all unauthorized REMOVEDto REMOVEDpayment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a complaint against PeopleConnect sites, specifically TruthFinder, InstantCheckmate, Intelius, and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted PeopleConnect sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on PeopleConnect sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by PeopleConnect and uncooperative representatives despite repeated email requests to remove my personal information, they ignore or send me links that do not work to resolve. I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.Business Response
Date: 04/15/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were unable to locate any prior data suppression requests from REMOVEDwith the information that was provided.
We have removed the report for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. If REMOVEDstill sees his information on our website, we kindly ask that he provide the link and a screenshot of the information found.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled service in May 2023 but was continued to be charged until prsentBusiness Response
Date: 04/15/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet REMOVEDexpectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Your website is ignoring all my attempts to remove information. I need you to delete my address and name from your affiliated sites or both websites will be taken to consumer complaint platforms to find resolution.REMOVEDBusiness Response
Date: 04/15/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my dissatisfaction with the service provided by Intelius regarding my subscription [REMOVED]. I was a subscriber for July 2021, relying on their background check reports for our non-profit organization. Unfortunately, I am currently experiencing an issue with accessing my reports despite being an active subscriber in 2021. This denial of access is greatly inconveniencing me and hindering my ability to access the needed reports. If I am unable to regain access to the account, I am expectant of a report to be sent to be via pdf.I have attempted to resolve this matter through contacting customer support and following troubleshooting steps, but to no avail. It is essential for me to regain access to my reports promptly to avoid further disruptions to my operations.I kindly request that you investigate this matter urgently and provide a resolution at the earliest convenience. This may involve restoring my access to the reports or providing alternative solutions to ensure uninterrupted service.Business Response
Date: 04/11/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Under normal circumstances, when a user activates an account with REMOVED, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial REMOVEDinquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
According to our records, REMOVEDaccount has been disabled on August 14, 2021 due to a fraud claim.
We have issued a refund to REMOVEDpayment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 04/15/2024
The charge for a month subscription was paid in July 2021. We paid for our services and canceled the subscription. When I called to enable the account once more, of course, paying any fee necessary I was told I was not able to though a subscription payment was processed for a month. I requested the records of all the background checks to be sent to me if I was not able to access my previous account and I was denied, again after paying for the service.Business Response
Date: 04/17/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Intelius is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than personal use.
Furthermore, as previously stated, we can confirm that this membership was promptly cancelled, refunded, and disabled as of August 11, 2021 due to a fraudulent flag associated with REMOVEDfinancial institution. Unfortunately, as a result of this fraudulent flag, accessing or reactivating this account is not possible. It is also not possible to retrieve any reports that were queried during the account's active period.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 04/23/2024
I was not refunded the subscription amount. I paid the subscription amount for July. I canceled the subscription the next month. This means because I paid for the service I should be able to receive the reports that were created as I had the subscription.Initial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7 day trial offered for $0.95. The service was cancelled IMMEDIATELY. I am still being charged 4 months later.Business Response
Date: 04/11/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded Catie Houks account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You said enter a number get a name and I haven't gotten a name yet.Business Response
Date: 04/12/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Intelius is a public records search service. Our Terms of Use prohibit the use of the website outside REMOVEDor for any business purpose, including but not limited to employment screening, tenant screening, or credit checks. A thorough investigation is conducted after an account is suspected of being in violation of these terms.
In the event of a proven violation, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option that was used to enroll.
REMOVEDaccount was determined to be in violation of our Terms of Use. We have cancelled all memberships and refunded all REMOVEDto the payment option used to enroll. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not remove my phone number and address from their site. I did their form as well as emailing them with no luck.Business Response
Date: 04/09/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We are unable to locate any prior data removal requests from REMOVEDwith the information provided.
We have removed the phone and address reports for REMOVED. Additionally, I have confirmed that REMOVEDperson report has been removed from our website. The removal process REMOVEDtake between 24 - 48 hours to be completely removed from our website.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Fuck you Intelius
Regards,
REMOVED
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