Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting that Intelius.com remove all instances of my name, age, birthday, mailing address, email address, and phone number from Intelius.com, PeopleConnect Inc, Criminalrecords.com, Lookupanyone.com, Peoplelookup.com, US search, USSearch, USSsaecr.com, and PublicRecords.com and all your other online platforms immediately. Including my demographic information in People Connect and other online platforms you own violates Section 5 of the Federal Trade Commission's Act, which prohibits unfair or deceptive practices, including the use or protection of consumers' personal information in a misleading or unfair manner. Your unethical business practice also violates State Consumer Protection Laws. The unauthorized use of my demographic information is unethical and showcases your greed and disrespect for individual privacy. This is my third attempt to have my personal information removed from websites owned by Intelius.

  

  Business Response

  Date: 10/13/2023

  Dear *********************************** , 
  
  This response is in regards to the consumer complaint from ***********************************************************, ID ********.
  
  It has been confirmed that the Intelius website does not provide access to the report corresponding to the information provided. It is recommended that *********************************************************** clear the cache on the device she utilized to perform the search, so as to eliminate the link from said device. In the event that *********************************************************** can still view her information on Intelius despite clearing their cache, they are asked to contact the support team at Intelius. In doing so, they must provide the *** of the specific information they wish to have removed along with a screenshot. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 10/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************************************
  
   
  

• Initial Complaint

  Date:10/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I followed the company's "suppression" tool so that my personal information and profile will be removed from Intelius' website. My information has not been removed. This is a violation of privacy, and is endangering my family. Please remove it ASAP: *********************** of ******, **

  

  Business Response

  Date: 10/09/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ***********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:10/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  People Connect has my information listed within their databases without my consent. I contacted them yesterday and requested my information be removed. However, I searched myself with their fraudulent company today, and the same information that is NOT true is listed! I also called them and requested my information to be removed, as it is incorrect! At this point, this is the second step I am taking to get ALL of my information removed from EACH and EVERYONE one of the raggedy sites they operate! If this isn't successful, I am contacting the attorney general in their state. If they still refuse to remove it, I will get an attorney to *** them. When I finish with this complaint, I'm filing a complaint with the ***** internet fraud division. I advise everyone who reads this to do the same.

  

  Business Response

  Date: 02/23/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  Intelius information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  A report was located, and the request was validated based on the information provided. We proceeded to suppress *************************' public information in accordance with their request and our terms.
  
  *************************' request to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My family has been attempting to remove our personal information from your host of websites using the suppression tool, but when searching for the information, it doesnt pull it up via the tool. Only on the website itself. We have attempted using name variations, location variations, phone numbers, nothing will get the tool to pull up the information we are finding on your suite of sites.We are looking to get our PII removed from your databases. Including but not limited to Intelius, US Search, ***********, and ***************** Ive attached screenshots of the profiles needing removal across all of your sites. ******************************* (Me)******************************* (Husband) ***************************** (Mother) Thank you

  

  Business Response

  Date: 10/09/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *******************************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Our support team has verified that the reports associated with the provided screenshots are no longer accessible, as requested. Please be aware, however, that the removal process takes between 24 and 48 hours to be completely removed from Intelius and the affiliated websites.
  
  Additionally, please ensure that the user clears the cache on their device used to conduct the search to remove the link from the device. If the user is still seeing their information after clearing their cache, they should kindly email the support team, providing a screenshot along with the *** of the information they wish to have removed. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 10/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was searching the website and wanting to download a report that supposedly had data. Upon signing up and paying for a membership fee and unlimited downloads, I received the message that there is no data available whatsoever. I feel betrayed. I am asking for a membership cancellation of the downloads and the membership effective immediately, a reimbursement and a confirmation this was cancelled. As soon as I requested a cancellation, my account got locked and I cannot access it, this feels like scam.

  

  Business Response

  Date: 10/05/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ************** ID# ********.
  
  Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We have reversed the charges on Ms. ***** account back to the payment option used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:10/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want all of my personal information immediately deleted from peopleconnect.us but am being requested to provide my birthdate in order to facilitate the removal of my personal information.As I do not now, nor have I ever had, a business relationship with peopleconnect.us why would I be forced to provide more information in order to have my personal information removed?

  

  Business Response

  Date: 02/23/2024

  Dear *************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  A report was located, and the request was validated based on the information provided. We proceeded to suppress ********************* public information in accordance with their request and our terms.
  
  ***************************** request to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 02/28/2024

  The business response states a  record for ***************** is being removed.  I do not now nor at anytime in the past have I used to the name *****************.  Please remove all records with the name ******************************* or ************************* as requested to resolve the complaint.

  

  Business Response

  Date: 02/29/2024

  Dear *************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  A report was located, and the request was validated based on the information provided. We proceeded to suppress **************************;public information in accordance with their request and our terms.
  
  ***************************** request to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 03/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** sent me an email and cancelled my subscription but this isn't what I was requesting I was requesting stop the additional 5 plus dollar ?? charges on my credit card for phone reports I have another subscription for phone reports not the Intelius subscription itself which is **************************************************** effect foerver and I get this email which states refund the 5 plus dollars and oh by the way cancel ? your subscription and then a link to my which is a security breech for ****** sabatoge ?? duh. Then the black people are attacking me. This is real y'all ??then *********************** sends me an email ********************** but a mail error for this but the reject is this AT **************** mail delivery error So I need my subscription to Intelius to stay intact and further I want this never to be cancelled. That Intelius is never to bee ?? cancelled. EVER. ******************* September 30th 2023 If you want to join the party ?? just let me know. Also lots of nationalities wish me dead so duh ?? ?? but they utilize black people sad ?? huh ????

  

  Business Response

  Date: 10/02/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *******************, ID ********.
  
  Based on company records, it is confirmed that ************** has enrolled in three different Intelius services:  the Unlimited Email Reports Membership, the Unlimited Phone Reports Membership, and the Unlimited Person Reports Membership. On September 29, 2023, ************** made a request to cancel her Unlimited Phone Reports Membership and receive a refund of $4.99 (plus sales tax). This request was granted and confirmed through email. 
  
  To clarify, ************** currently has two active services that are billed on a recurring basis. The first is the Unlimited Email Reports Membership, which costs $4.99 per month (plus sales tax). The second is the Unlimited Person Reports Membership, which is priced at $24.86 per month (plus sales tax). The membership for Unlimited Email Reports has been cancelled and a refund of $5.39 has been submitted to her financial institution. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/30/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB ************** broker has illegally collected and sold my PII (personal identifiable information) online. I hereby demand that they immediately remove my information. They have refused to answer my emails and their "removal" tool is a joke that will not work because the phone numbers are wrong and the email address is a different person with my name! So I can't "verify" that I am me when their system is full of incorrect data about me to begin with! Please ask them to remove my information immediately! For reference, the their website to remove personal information is:*********************************************** but once the "Manage my suppression rules" button is clicked on their data removal it's being redirected to PeopleConnect: "***********************************************" where people cannot verify themselves for the above reason.Please ask them to remove my personal information immediately.Regards,******

  

  Business Response

  Date: 10/02/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ****** *********************** and *********************, pursuant to his request and our terms.  The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 10/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:09/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested and suppressed my personal information being sold by People Connect through their direct site and their subsidiaries such as Intelius, US search, etc. They still have yet to remove my data. I suppressed this information on 09/11/2023 and checked again on 09/20/2023, and I can still see that they are selling my information. But now, when I try to opt-out (again), I cannot even find my account to see the suppression status anymore (thank goodness I printed and saved the confirmation page)! So I emailed them (People Connect) about this issue with screenshots to show that they still have my information for sale, but INTELIUS customer care wrote back stating they can't find my information. Considering that the original screenshots provided were from that site, they had to have known and seen the screenshots and information. But they asked me for more personal information and screenshots. WHAT?!?! Why? When I can find myself and my info on my name alone? I emailed again today; please fix this. It is a safety concern, and I should not have to fight this hard for my privacy.

  

  Business Response

  Date: 02/23/2024

  Dear *************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  A report was located, and the request was validated based on the information provided. We proceeded to suppress *****************************' public information in accordance with their request and our terms.
  
  *****************************' request to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged another company and more than the agreed upon $24.86 and I never got the info I paid for

  

  Business Response

  Date: 09/26/2023

  Dear ******** *********,
  
  This response is in regards to the consumer complaint from ****** ******, ID# ********.
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that may show up in a final report.
  
  After further investigation, we have confirmed the account with Intelius was never established due to an unsuccessful payment. No monthly membership fees have been charged to the Visa card used.
  
  If Ms. ****** believes she may have created an additional membership, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The PayPal email address or PayPal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ***** ******** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

  Customer Answer

  Date: 09/26/2023

   After I tried to pay for the service of Intelius I got a charge from another company.  See below.  This was directed to me immediatley after I made the initial transaction with Intelius.  My cred card company flag this as fraud and now they have to issue me a new card.  Shame on these companies.  The amount changed also from $24.86 to $28.95....TERRIBLE!
    transaction *******************  Type Temporary Transactions
  $28.95

  

  Business Response

  Date: 10/05/2023

  Dear ******** *********,
  
  This response is in regards to the consumer complaint from ****** ******, ID# ********.
  
  As previously mentioned, with the information that Ms. ****** provided, we can confirm that she does not have an active subscription and that no monthly membership fees have been charged to her visa ending in 1156.
  
  Although we understand Ms. ******** frustrations, please keep in mind that we are Intelius. As such, we are not affiliated with ******************** Ms. ****** must contact the website her charges originate from for further assistance and clarification, as we do not share our customer's financial data with third party sites.
  
  Please do not hesitate to contact our customer service department at ***** ******** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support