Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Cash Card either yesterday or the day before. I have not received the card in the mail yet and I have not used it digitally yet. Despite this, I received two alerts for charges that were declined (one had the expiration date wrong, the other because the card is not yet activated). I attempted to report the fraudulent activity to customer service and was told repeatedly that they can do nothing because the charges were declined they could not dispute the charges. So, my card number was somehow leaked from the app and they refused to address the issue at all and would not even cancel my card for me, despite me telling them multiple times that I was getting an error code whenever I attempted to report it as stolen. They literally ignored me when I said the charges were fraudulent, refused to assist me with canceling the card and refused to even investigate the charges. While the charges were small and were declined, the security of my account is at risk and I was told repeatedly to cancel the card myself, they will not dispute or refund fraudulent charges (if any do happen to go through later on) and they will do nothing to assist.

  

  Business Response

  Date: 12/09/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 50$ by a company on my cashapp without my consent and cash app refuses to give it back, this is stealing!

  

  Business Response

  Date: 12/09/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 25, 2022 around 2:00 am a vendor named liveme ******* **** Started taking money out of my account. I contacted cashapp about the situation and the refunded $400 and told me they I would still have to wait for them to look into the other transactions. I still havent received the rest of the money stolen out of my account almost a whole year later. I have never heard of that vendor until they took money out of my account and i would like a full refund of everything they took from me

  

  Business Response

  Date: 12/09/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business says they support my bank who i bank with and the only bank i bank with but i try to connect my bank account they keep saying its not supported. I bank with chime and i have the advocate telling me they support chime but they system has blocked my account i have no idea what for because i barely use cash app but for some reason i cant use my chime account which is a bank they do support and i have screenshots of them saying they do support chime but they decline my account which is very suspicious.

  

  Business Response

  Date: 12/09/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had more than enough money in my account to buy everything I needed to by for my children for Christmas and pay bills which I sent to u its telling me I have a negative account for 593 which is impossible because as u see what I sent u my trans action went threw and was token out with no problem I had more than enough money in my account I have always been responsible and on top of my bills and etc I would never be that irresponsible to have a negative account of 593 dollars this is some fraudulent stuff going on and I have direct deposit meaning they going take half of my check this is some scamming stuff going on they dont answer the phone and wen they do they are not helpful there help center online there rude not helpful at all they dont care to solve your problems

  

  Business Response

  Date: 12/08/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: - July 5, 2022 Nature of Transaction : Withdrawal of Money ($1,901) total sent to my CASH APP Account Complaint: 1. Cash App Software for Withdrawal requested my Debit Card information when I had my bank information on file and system did not give me the option of selecting bank account.2. In filling in information for new Debit Card, system required Zip Code but did not so indicate as required leading to my frustration.3. Tried to call **************** and there was none. No person .4. Saw a **************** number online for **********************. Called. Person came on. Trying to walk me through, my entire balance disappeared but not into my account.5. Sent Return Receipt letter dated July 6, 2022 to CASH APP, **************************************************************************. No response from anyone as of date- December 3, ******. Cash App has developed a software with holes that make it easy for fraudsters to intercept and redirect customers monies to themselves. A simple notification of required information and alert to what information was missing, would have prevented this theft of my money.7. Request refund of the $1,901.

  

  Business Response

  Date: 12/08/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of transactions: 18Nov.2022 ($25.00) 18Nov.2022 ($75.00) 18Nov.2022 ($75.00) again 18Nov.2022 ($300.00) 18Nov.2022 ($180.00)

  

  Business Response

  Date: 12/08/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18518211
  
  I am rejecting this response because: the recipient claims to have not received any of the funds.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/12/2022

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/08/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent money to someone by mistake.i check the statues.it was still pending.so i follow how to cancelled the payment befor it went through. as soon as i cancel.they still sent the money to someone i dont know.i ask the person to return the money nicely.but she declined it.all i want is my money so i can send it to the right persons cashapp is no help at all.so why have a stop payment on the page.

  

  Business Response

  Date: 12/08/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18517858
  
  I am rejecting this response because:all i want is my money back.i cancelled befor you sent my money.i have proof.so that mean it was still pending.the cancelled button worked
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/12/2022

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/08/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18517858
  
  I am rejecting this response because:i still want my money
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/14/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/08/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18517858
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) cash app took $100 from my bank account 2) I sent the $100 from cash app account to $arori12 (***********************) for service rendered 3) my account showed transfer completed 4) Receiver states funds denied by cash app rep and refund within 24 hrs. He sent me a screenshot showing this. On November,28th.5) customer service rep told me transaction was completed no refund. I had the receiver contact cash app, and was told funds were denied. These calls were on Dec 2nd.6) I called cash app back to speak with manager. Manager named ***** sent emails stating no refund as funds went through.7) How can I get my $100 back as the person I sent money to never received amount, because it was denied, even though cash app shows competed I have the emails from cash app and screen shots showing payment was declined to seller.I have the seller statements that they never received the money. That $100 is in limbo which I would like back.Thank you.*************************** *******************

  

  Business Response

  Date: 12/08/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18516593
  
  I am neither accepting or rejecting response.

  Cashapp requested more information.

  I have responded to their request and provided additional information on Dec 8th, 2022.

  I am waiting for their response to additional information.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/14/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/09/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Names ******************* and I created a cashapp using email address ************************* I lost ****** to my email because I forgot my password to my newly created email address leaving me with no ****** to my CashApp which had $3,045 in it. I reached out to cashapp customer support over the phone in attempts to gain ****** to my CashApp account not once but 4 times. Each attempt I gave all of my info needed Name, D.O.B, SSN, Address, I was even forced to create a new cashapp account under the same *********** to verify my identity through their security system.Each time even though I passed all verification they said their automated system was denying me ****** to my account.My issue is im being denied ****** to my account even though I'm giving them everything needed to ***** ****** and their not even giving me a solution to fix it they just keep telling me to call back the next day and maybe the system will ***** me ****** another time. Theirs nothing more that I can do, I've already asked to speak to managers and higher *** and everyone keeps telling me even tho I verified my identity that they can't override the system. So how do I get my $3,045 off of the account, their basically trying to take my money without any solution!Note the picture attached is an email that I received from a manager after failing to reach a resolve through the phone with their many company phone representatives, not one time did I ever fail any identity verification screenings but Instead I'm just being told I'm denied ****** to my funds!

  

  Business Response

  Date: 12/07/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App