Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suppose to had a account with ****** banking for u app at ****** Bank an they took money off my card an is saying account is open from 2021 an I don't know why they took money off card when I have not been active on the app

  

  Business Response

  Date: 12/20/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/22 I made 2 transactions to buy Bitcoins. 1. $147.00, 2nd $10.00 Total $157.00 to pay *************** that only accepts Bitcoins through Cash App.A message showed that I need to get verification by scanning my government ** and a selfie photo holding the ** and the verification will take 1-2 days.I've received text messages through Cash App Support on Tuesday from ***** saying having to send to an advocate. This went back and forth for 8 text messages. I received text message from **** needing to pass to a specialist. I sent the same documents 3 more times message back could not verify. this has gone on for 3 more times sending the documents stating it will take up to 4 days. then they send a text that they cannot verify me to send the documents again. These text messages have gone on everyday since Tuesday. (Wednesday, Thursday now Friday) asking me to rescan my government ** and selfie.I just want to cancel this transaction and refund my money, but the advocate texted back saying no refunds on Bitcoins.This purchase doesn't work for me if I can't get a verification. My *************** subscription has expired I've got $157.00 in Bitcoins I can't use.I want a refund of my US cash dollars.

  

  Business Response

  Date: 12/07/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cash app credit card number was stolen on line and used in a total amount of over ******* I reach out to cash app on Nov 23 to get charges refunded. Did everything they wanted send what proof I had and the keep denying the dispute. Called in multiple times to talk to a manager to get answers and the customer service representative say there is no Manger on staff but they will reach out in email. I get a email from a Manger and can not response to talk to the Manger due to its no reply to email.i called several times yesterday because customer service representative say the are escalating to the next department for Investagition but half hour to hour later I get denied claim email.talking to two rep yesterday same no manager on staff one customer service representative by the name of ****** while asking for a Manger and explain how unfair this is that I can't talk to a Manger hung up on me.the I called back spoke to another rep by the name of ************ stated there's no manager and nothing else he can do if I would like him just to cancel the claim on his end because there is no manager to speak to then hung up on me. I've been going back and for with cash app from Nov 23 to Dec 1st trying to get a resolution to my missing money that was tooken out my account to some sports betting site .cash app stated to reach out to the merchant which I did twice threw email because there base out in ****** and have no number on there website and the merchant keeps stating cash has to request the refund. Sending all the paper trails from the merchant to cash app and still not getting anywhere.

  

  Business Response

  Date: 12/07/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple disputes on transactions I never made. Cashapp policy says it can take up to 45 days for the investigation, but if that decision is made then a credit to the account will be given. I have multiple disputes over 10 days and they will not give me a simple answer to any of my questions. All copy and pasted messages. Im also getting made to feel like Im being a huge burden on their days simply because that money was taken from me and I really need my money I work so hard for it. They just keep playing around even after I sent them their own policy after they said I was wrong. I was actually right but no resolution has came at all.

  

  Business Response

  Date: 12/08/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18514043
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1, 2022 I was completing a cash out the transaction cancelled. Got an email saying funds will be returned to my account. After waiting all day I contacted and got no response until they were closed.their is no phone number and you can only chat. The representative stated it was cancelled for lack of funds. They took the money from my account cancelled the transaction and never returned the funds. Yet even with thousands of complaints the BBB gives them an A+ obviously this must be a joke. Either that or they pay someone for this rating. Please dont give your money Ive closed my account it wasnt much money so ****** learned. Too little to take to small claims court. I provided an email and address to return my money but closed this account immediately.

  

  Business Response

  Date: 12/07/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A hacker gotten into my account and took $1800.00 money and transfer it threw Bitcoin... I have proof on everything and I file multiple disputes with Cash App and they been playing around on my case and they denied it knowing the fact its fraud..... I file A police report.... I want A refund.... Cash App account information: email: ********************* $chieficychill . It was fraud and they took $1800 without my consent.

  

  Business Response

  Date: 12/08/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18513085
  
  I am rejecting this response because: A hacker got into my account and stolen $1800.00 for Bitcoin and this company has no sympathy of helping there customers when hackers get into their accounts isn't fair because our money should be secure.... I want A, refund for $1800.00
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/12/2022

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/08/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18513085
  
  I am rejecting this response because: Cash App let A hacker take $1800.00 from my account without my consent and the company is overlooking the fact the transaction is, fraudulent... 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/15/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/08/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18513085
  
  I am rejecting this response because: Cash App is in fault for not securing my money. They let A Hacker get away with $1800.00 without my consent and I have spoken with multiple Cash App Reps online and still they would act like they are doing A dispute but they texting me the same repeated text messages and they me to ignore the message but still not being honest with my account. I want A refund of $1800.00 the Hacker took out of my accounr
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received an email from cash app for a business account. I do not have a business account with them. So I decided to chat with someone twice about this situation. I never did get a response, so I closed my account and today I called and he's couldn't help me since I closed my account. So I ask him how do I take care of this situation. He couldn't give me no knowledgeable information. Than he hung up on me. I see why they ?? are being sued. I just need answers to my question. What a unprofessional company. Never Again!!

  

  Business Response

  Date: 12/07/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my card was used to to book a hotel room off Agoda. Someome copied down my number number. I reached out to cash app to file my first dispute because the other one was still pending. Maybe a few weeks later they supplied me with ****** as provisional credit. I then file a dispute for ******. I got a email from ***** stating that I needed to contact my bank to resolve the issue. I sent a screenshot to cash app inside the app. APPERENTLY cash app support act like they don't know how to handel customer complaints. They turn around and closed my account talking about I was in violation of their terms and services and they had no other information. Now just they other day cash app sent me a email telling me the credit that was given was final and permanent. The they turn around and denied my dispute for ******. Which to me makes NO SENSE! Both charges were fraudulent. So how do I win one dispute and lose the other. You know the crazy thing is cash app has a history of denying people disputes leaving customers without any real reasons. Now I called cash app and explained to someone in detail and they said that it makes no sense either it to return all my money *** told me to file another dispute and I did. I wanted up today and got a email saying denied ?? . Look keep the account closed I could careless about doing business with a deceitful company that's all about money and not customer satisfaction. But I want my money. I'm on a fixed income and don't need anyone stealing money from me especially a company like cash app. Please return my money .

  

  Business Response

  Date: 12/07/2022

  Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  
  
  Thanks,
  Cash App

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18512455
  
  I am rejecting this response because: tje business failed to give appropriate response and im in need of speaking with higher Management . When I told the business I was filing another complaint they told me thanks for the feed back
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/12/2022

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 11/30/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18512455
  
  I am rejecting this response because: this issue was not explained correctly. I  had two unauthorized charges both posted on different days back to back from the same Merchant.  I disputed both charges and won one of the disputs but my other one was denied. Which makes no sense.  Explain how is this possible. How could I make one charge but not the other from the same place the very next day..
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/16/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 11/30/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at cash.app/contact.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18512455
  
  I am rejecting this response because:I am rejecting this response because: this issue was not explained correctly. I  had two unauthorized charges both posted on different days back to back from the same Merchant.  I disputed both charges and won one of the disputs but my other one was denied. Which makes no sense.  Explain how is this possible. How could I make one charge but not the other from the same place the very next day..

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/20/2022

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 11/28/2022. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  

  

  Business Response

  Date: 12/20/2022

  No further information to provide/action to take. The complainant has been provided the accurate and complete resolution regarding a disputed $102.41 Cash Card transaction with AGODA.COM and their account status.
  
  The complainant was advised that based on the information available to us, our review led us to determine that no error occurred. As a result, their dispute has been denied. The complainant was additionally advised that their account has been found to be in violation of our [Terms of Service (https://cash.app/legal/us/en-us/tos)] and/or our [Acceptable Use Policy (https://cash.app/legal/us/en-us/acceptable-use-policy)] and has been closed.
  
  The complainant has received the full and correct resolution regarding their complaint.
  
  For security purposes, we cannot disclose account specific information. However, communication regarding the resolution was communicated to the complainant via email on 11/28/2022.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I woke up on Tuesday Nov 29 @6:30am I checked my phone it said I had 19 unknown pending transactions on my cash app. Im confused & frustrated, someone bought 6,810.87$ worth of stuff on these unknown apps Ive NEVER bought from before. I tried calling cash app support to see if they can block and put my card on lock & report it as well as filing disputes for each an every single one if the transactions. I have screen shots of the unknown payments that were made while I was asleep during the time. Most of them were declined because it was marked as suspicious activity which were! They couldve taken more from me, but didnt. I filed disputes for everyone of them and yesterday @9:02pm I got emails saying they were denied.. today Dec 1, 22, I gotten couple more emails saying the disputes were denied. Im highly upset because *** never bought anything while I was asleep. I tried contacting the merchants to see about stopping the payments to get a refund through anything from my card used on their app, no response. I also know for a fact I have no receipt showing that I was the one that bought any merchandise from them. I know I wont get anything because I didnt do any of it. Please help me get my money back.

  

  Business Response

  Date: 12/07/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used cash app to purchase 2 tickets from a vendor. I never received my tickets, the vendor declined my refund request and CashApp stated they couldnt help refund my money. CashApp was not helpful at all. Its an app and a company that I will no longer use

  

  Business Response

  Date: 12/07/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18511734
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************