Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on the account and the purchase was canceled. The merchant never received the money and cash app is saying they dont have it. I sent proof that the canceled transaction was completed, which means the money was supposed to be returned to my account. ********************** is taking my money and dismissing me.

  

  Business Response

  Date: 07/30/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently scammed out of 500$ and when I went to dispute the transaction they denied returning my money. I provide evidence about the scam and they still denied me

  

  Business Response

  Date: 07/27/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 07/27/2025

   
  Complaint: 23630942
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This week (July *****), I received a brochure in the mail with a debit card (with my name on it) from Cash App that I did not request. In fact, I never opened a Cash App account and never heard of Cash App.The brochure has a QR code (which I didn't scan) to activate the debit card. Instead, I looked up Cash App's support phone number. I called that number to ask them to close any account with my name. She asked for my name, but she didn't want the number on the debit card. That made me suspicious.The woman said she filed a complaint and assigned a number to it, but for Cash App to close the account, I needed to give her my email address. I hesitated, and she said she couldn't help me without providing that information. I asked her to transfer my call to the department that could help me, and she said they only worked via email. She became combative and unhelpful, talking over me and eventually hanging up on me. She called me back, but insisted she needed my email address.When I've reported a possible fraudulent account to any other business, they took care of it immediately over the phone. If there is a Cash App account in my name, I want it closed.

  

  Business Response

  Date: 07/27/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 07/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date- July 3rd 2025 Deposited money into cash app account from linked debit card Account has been locked since then. No resolution or refund from cashapp.Was first flagged as fraud, then was flagged for a transaction labeled as 40$ for ******* answers to questions, customer service is horrible, management has not responded to any emails

  

  Business Response

  Date: 07/25/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will be happy to follow up with you via email. As we do not yet have email contact information for you, we ask that you please update your complaint with an email address. We will follow up with you as soon as possible. 
  
  
  Thanks,
  Cash App

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a beach house and was suppose to pay ****** ********* on Venmo but I accidentally sent to cash app to ****** ********* as I use it more than Venmo. I need that money back to pay the correct person. Its wrong to keep somebodys money and have no recourse to get it back

  Customer Answer

  Date: 07/21/2025

  You can cancel this complaint as the right person did get the money.

   

  Thanks

  ****** ******

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a side hobby which keeps me entertained and provides a small financial gain to put back into the hobby. I had $300 on Cash App and where I purchase my hobbies they dont take Cash App so I have to transfer money to my personal ****** (which has the same legal name as my cash app) upon trying I was told it was suspicious activity and when contacting Cash App support they stated there was nothing that could be done because their system is autonomous. He explained I was unable to access my money. So my money yet I cant touch it? Same name on both accounts and I called to verify but I cant get access?

  

  Business Response

  Date: 07/24/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/12/2025- I filed four credit disputes with Cash App, on 07/17/2025 they refunded 1 of the 4 and are telling me they cannot refund the other 3 disputes. I need some type of help with pushing forth with getting a result for the other 3 disputes because Cash App is saying they will not give me any information about them nor will they refund them.

  

  Business Response

  Date: 07/24/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Cash App (Square, Inc.) regarding a dispute I filed through their platform which has yet to be resolved within the stated timeframe. I feel I have exhausted reasonable means to resolve the issue directly with the company and am now seeking assistance through the Better Business Bureau.On July 4th, I submitted a dispute through the Cash App platform concerning a hair salon that charged me for an appointment I never confirmed. At the time of filing, I was informed that I would receive a response, update, or resolution by July 18th. As of today, July 18th, that timeframe has passed, and I have received no updates, resolution, or further communication from Cash App. In an effort to follow up, I called their customer support line at **************. The representative I spoke with offered no concrete information about my case and simply advised me to keep waiting up to 45 days for a resolution or update.This lack of transparency and failure to honor their own timeline for dispute resolution is unacceptable, particularly when it involves the recovery of funds. I am extremely dissatisfied with the lack of communication and poor customer service Ive received throughout this process.I am requesting that Cash App:1.Provide a prompt update on the status of my dispute.2.Clearly communicate any reasons for the delay.3.Expedite resolution and return the disputed funds if my case is found in my favor.I appreciate the BBBs help in resolving this matter, and I am willing to provide any supporting documentation upon request.Sincerely,*** ******* ************ ********************** Cash app tag: $strayling

  

  Business Response

  Date: 07/25/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday and Tuesday, June 16 and 17 of 2025, there was an unauthorized money withdrawal of 517 dollars in total from my bank account to **********************. I was unaware of this transaction until today July 18, 2025 when I tried to use my debit card as a source of payment. My bank statements displays that apparently I had made a withdrawal of 517 dollars using Cash App, leaving me 39 cents out of $517.39. But I did not authorize such a withdrawal and the app history proves it. I contacted Cash App through chat bot and it stated "I'm sorry to hear about the unauthorized withdrawal. Since the transaction doesn't appear in your Cash App transaction history, it might be an issue with your linked bank account". So, ********************** is not willing to resolve this issue, leaving me emotionally distressed and overwhelmed.

  

  Business Response

  Date: 07/24/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Cash App account ******** has compromised via cash app. Cash App contacted me regarding fraudulent activity on their end. I have been requesting my cash back on my card for several weeks of $300 dollars after cash app representatives notified me of fraudulent activity. Several redundant automated emails and customer service calls were made has no capability of correcting this issue as of yet. This is the second time that cash app compromised my account.Since June 2025 I have not gotten any assistance. My current active Account Account:********

  

  Business Response

  Date: 07/25/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App