ComplaintsforCash App

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been trying to change and apply my account to a business account and I keep being told that it is still being worked on and after 2 week they keep saying the same thing with no real solutions. Please fix the issue and change my account to a business account

  

  Business response

  05/06/2024

  Thanks for reaching out and making us aware of this issue. We’re sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer response

  05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since the additional info provided which wasn’t provided before resolved my issue it was selected the wrong things and no one advise me of that until now so thank you 
  
  Sincerely,
  
  Brittany W*****

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Yesterday on 4/30 I paid off two of my borrow accounts with cashapp. The first one I paid off was $78. I borrowed the money again and got the $75. The second one I paid off was $50. After I paid it off I borrowed the money again. But with the $50 cash app never gave me the money to withdraw. I contacted them several times yesterday. Through chat and over the phone. They keep saying they have escalated the issue. One told me I should receive the money today and nothing! I cannot keep waiting because I need this money for a bill. You all are quick to take money but are slow giving people their money back. Either give the $50 I borrowed or reverse the loan and give me my money back. I chatted with them today as well and now it is back to we dont have a certain time when it will be resolved!

  

  Business response

  05/03/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  *** attached a complaint statement PDF for the main issue to have resolved. A Refund and or transaction fee reversals. * Also a few PDFs of the email correspondence that I inquired about in 2022. I was aware that the business account needed to have my name corrected but was told that it didnt effect my investments AFTER I signed up for a business account with **********************. ******* helped me with this inquiry but did NOT tell me that I needed to provide any other information than my identification that solidified my identity for the business account. I DIDNT AND DO NOT HAVE AN OFFICIAL BUSINESS TO DO TAXES FROM but I received electronic tax information that had an incorrect name on it addressed to me. Im very unhappy and very uncomfortable with the information that Ive provided to prove my identity and to solidify that I didnt need a business account for the investment opportunities through cash app but have still been paying a 2.75% fee because NO ONE ON THE CASH APP TEAM offered any assistance on the type of account that I needed for just friends, family and retail purchases. I want them to refund me for the amount that Ive paid in these past two years for a business account issue that I tried to get resolved several times. They dont offer phone call support. Or at least they didnt offer it to me. There are so many transactions that have this fee on them. I havent yet added up the amount that theyd need to refund me for but the last representative ******* passed me off to ****. They are saying that cant issue refunds on previous payments but ******* said that they could request a Transaction fee reversal and they have over looked my requests. Thank you in advance for all of your help and assistance. All my best, *************************** *********************

  

  Business response

  05/06/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  

  Customer response

  05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me but I will make better decisions in conducting business with Cash App going forward. 
  
  Sincerely,
  
  ******************************* *****

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My card was stolen Saturday, April 27th. It had to happen at the ********************* area I was at because it was the only time I used my card. The person then made a purchase at 2:44pm a liquor store at ****************************************************. I called the store at 2:49pm *************) and spoke to a worker there who confirmed the purchase amount, $42.64, was indeed just used at 2:44pm and he tried to describe the person to me and he also said he'd go outside and check if the person was still there and call me back. I told him ok and that I am going to have to dispute the charge. He said ok. I contacted Cash App Support in the App, they said I had to wait until the charge posted (it was pending). I waited, and then I disputed the amount. The dispute was confirmed and I was told to wait up to 10 business days. Then they emailed me today (04/30/2024) saying my dispute claim was denied because they concluded it was either me or someone I knew that made the charge. One I don't have a car. I can't be at two places at the same time. Two, my card was stolen by someone I didn't know. Three, there is no way they investigated this and concluded this in 2 business days. The store owner said no one even called them. I need my money back as a cash app user. I'm trying to keep it cool despite someone going in my pocket, stealing my card, and spending my last piece of money. They need to actually investigate.

  

  Business response

  05/03/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My cash app was closed apparently due to activity on my account violatinc there “Term services” When I tried to call and see what what happened and what term service I was in violation of. I was constantly rudely hung up on and brushed off. I asked for a manager and they first refused to transfer me to one and then offered an email to later not give it to me. All I wanted was an explanation on what caused my account to closed.

  

  Business response

  05/02/2024

  Thanks for reaching out and making us aware of this issue. We’re sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  

  Customer response

  05/06/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  they still neglecting to tell me what Term of service guidelines it was I violated. All I want is the review that was done that show what term of service guidelines it was I violated and when. I been over there term of service guidelines throughly and I don’t see where or when I could have violated any guidelines. The vague answer of “ I violated term of service guidelines” is not telling me what I did and I deserve a copy of the review that was conducted on my account and what was discovered that led to there decision. 
  Sincerely,
  
  Aleysha H***

  

  Business response

  05/07/2024

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 05/06/2024. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer response

  05/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. Clearly nothing can be done and they can just close accounts without a valid explanation. I wouldn’t refer cash app to nobody & I’m over it and disappointed. I no longer care to proceed with this case. 

  Sincerely,
  
  Aleysha H***

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My funds was taking off my care I was told there would be a 30 day investigation. after almost 2 years of trying to get my funds back I was told I cannot get my funds back. I just ready to take this to civil court way too much waiting for my funds. Bitcoin was the withdraw then I was scammed my funds went into a someone account

  

  Business response

  05/03/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer response

  05/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Cashapp has closed my account for violating their terms of service which I havent. When I asked theyre very elusive and cannot provide me with an explanation as to why its been closed. I have been a Cashapp user for over 6 years and have never had a problem. I have multiple accounts linked to my Cashapp and this has become a major inconvenience for me. They cannot even simply provide me with an explanation. I would like to have my account reopened. I am sure I broke no terms of service. Im willing to have this investigated or take legal action if necessary.

  

  Business response

  05/02/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  04/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made a payment for 150.00 on 04/26/2024 at 10:14am to ** ***** using my Cash App via ***** ***. The payment was never received and does not show in ** ******* system nor does it reflect on the overall balance owed. Payment only shows from Cash App history and ***** *** history but nowhere else. I had to make several other payments to not only cover the 150.00 that wasn’t received but also enough to cover the balance owed. I’ve contacted ** ***** several times but since they cannot see the payment there wasn’t much they could do. I’ve disputed with Cash App and they have denied my dispute without contacting me for any details and claiming ** ***** has received the payment, when I’ve already had ** ***** to notate my account that they haven’t. I’m out 150.00 and Cash App isn’t trying to rectify the station or do a proper investigation. I keep getting the same scripted responses and they will only contact by email, which isn’t good business. I’d like my 150.00 from them.

  

  Business response

  05/02/2024

  Thanks for reaching out and making us aware of this issue. We’re sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  04/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cash App closed my account in May 2023. They have said to this day they are reviewing my funds ever since. Every single contact I try make they copy paste same response. Account closed balance under review copy of complaint procedure. They have not followed their own procedure or deadlines and absolutely nothing has been done to review the account in almost one year. I was basically mocked via email from a supposed manager. I explained I have a learning disability and cannot understand yet they continued to ridicule me and send same response over and over and over. They are holding valid funds with no end in sight. They have never initiated contact and when I do I get same generic response no movement or further forward in nearly 1 year. I'm going round in circles this seems to be what will happen until I ***

  

  Business response

  05/01/2024

  Thanks for reaching out and making us aware of this issue. We’re sorry to hear about your experience. We are reaching out to let you know that your complaint was received through the Better Business Bureau, which is a support channel for U.S based customers only. Please reach out to Support at **************** ************************* for assistance in your region. A member of our team will investigate your issue and will follow up with you as soon as possible.
  
  
  Thanks,
  Cash App

  Customer response

  05/01/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have reached out in multiple platforms and get the same generic response every single time. Nobody is helping or supporting or doing anything at all in regards to this account. All I ever hear countless times is my account is closed and the balance under review. Forgive me if I am wrong but to review something you'd actually need to do something to review it. Nothing at all is being done to this account it's just sat there 1 year down the line and everytime I initiate contact as it is never cashapp  I am told the same thing no matter what I ask I get same response. I could ask what colour the sky is and I would get the same response. It's unacceptable please help
  
  Sincerely,
  
  Nicola H***

  

  Business response

  05/03/2024

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 05/02/2024. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  04/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  04/5/2024 the transaction went through then they said it was denied the 10th then said the transaction went through the 17th and reconnected my **** Internet service then the 19th they say it was declined again and turned my service off again the 24th .my cash app debt card that i paid with said it went through the 04/5/2024 , **** refuses to believe it but my $169 payment was taken off my card the 04/5/2024

  

  Business response

  05/01/2024

  Thanks for reaching out and making us aware of this issue. We’re sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩