Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cash app account was hacked and someone withdrew $6,283.93 to an external bank account at Navy ********************. Cash App has since closed my account due to fraud and suspicious activity. Which is correct. This was an instance of fraud. I need to see if cash app can reverse this money withdrawal or if I can get refunded that amount of money that was stolen from my account.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cashapp is holding my money for a transaction that was with **** which was cancelled by **** and the money was refunded back. Cashapp has my money on hold and when I reached out to service and asked for a manager they said a manager would email me and no one has. When I called today 9/10/25 the rude agent talked over me then disconnected the call! Cashapp should not hold my money at all .

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I noticed a fraudelant charge come out of my cashapp account on July 10th from ******* for $111.12 I contacted cashapp about this issue and they are refusing to refund me my money. I also contacted ******* and they are not able to see the purchase.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23865793
  
  I am rejecting this response because there's no reason my claim should have been denied, I did not authorize this purchase myself and I did not allow anyone that I know to authorize this purchase therefore I should receive the full refund amount 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/17/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/15/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had someone come over that was supposed to help me but wanted a down payment. He was leaving and I was suspicious so I canceled the cash app to be reversed. I got a text from him of I needed help I said no. Please I need to get this money back because I'm a caretaker for my wife.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Funds were put on hold for goods that I did not receive. The merchant has released those funds due to no purchase being made and Cash App refuses to release them to me. They are also charging overdraft fees when I have overdraft protection on my account.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Cash App (Block, Inc.)Case Number: ********* Complainant: ******** ****** I was scammed out of $1,000, which was my paycheck, through Cash App. The transaction was not authorized by me. The payment was sent from a different phone and location than mine, while I was in *******, **. I use Cash Apps security features to protect my account, and I did not approve this transfer.I filed a dispute with Cash App, but they denied my claim without providing a clear explanation of their investigation or why the refund was denied. The denial notice only gave a generic response and did not address the facts of my case, including that the transaction was made outside of my location and without my authorization.Cash App has not offered any real help. Instead, they tell customers that everything is their fault, which basically protects scammers and leaves victims like me without recourse. I feel like Cash App does little to nothing to investigate fraud properly, and this failure is enabling scammers to continue stealing from people.This loss was especially damaging because it was my paycheck, and I rely on this money to cover rent, food, and bills. Losing $1,000 has put me in financial hardship.I am requesting that Cash App (Block, Inc.) provide:1.A full explanation of why my refund was denied.2.Details of the investigation they conducted into the unauthorized $1,000 transaction.3.A refund of the funds that were wrongfully taken from my account.Requested Resolution: A full refund of my stolen paycheck ($1,000) and a clear written explanation of Cash Apps decision-making process.

  

  Business Response

  Date: 09/16/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/4/25 12:45 Order #: 189 I attempted to place an order through the Chipotle app at 11:45 and the app glitched deducted this order amount from my Cash app bank account and did not send the order to the actual store. I went to the store and placed this order again in person at 12:45. I have been trying to dispute this charge through my bank. Cash App, I am on my 5th or 6th attempt to dispute this charge, and it has been continuously denied. My complaint is that we are guaranteed a fair and true investigation, but I do not believe I am receiving that just investigation. The resolution from, Cash app is that the merchant fulfilled their obligation, and they did not as I paid for this order twice and received the order once. If no investigation is going to be run, they should not lie and say that they will do so. It may seem trivial, but as a single mother, I don't just have 30 dollars to waste, and I am still seeking my money back. I am very disappointed in cash app for lying to their consumers because Chipotle is going above and beyond to attempt to fix this issue. However, knowing that this is a common issue their company app has they should look into getting this handled as complaints date back to 2020.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash App has stolen thousands from me in money, stocks, dividend yields and interest deposits, I have been reporting this unauthorised activity on a daily basis for several years now ever since the incidents occured yet I have received nothing, I now have zero dollars, no income, no source of food, no mobile phone, no computer, no driver's license, nothing, all because their employees refused to cooperate in doing their jobs.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are refusing to issue me a refund for orders i did not make ********* AN ****** THE DENIED MY CLAIM IN 2 DAYS WHEN THEY TELL US IT TAKES UP TO 10 I WANT MY MONEY THAT WAS USED WITHOUT MY KNOWLEDGE PIZZA HUT $35.85 on 08/25 ********* $22.03 on 8/20 ********* $28.36 08/14 ********* $28.36 07/25 Amazon $ 92.83 7/14 They allow ppl an companies to make charges then deny disputes ones people notice money is going out of there account they do this to several off their customers they dont care or have any concern for the customers at all ********************** tag :***************** Name ****** ***** Cash app name :DaBaddest *****

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a cashapp account be closed because I made a dispute as I was scammed by someone. I made a ****** purchase with my cashapp card and was told by then to dispute this with cashapp. They denied my dispute so I tried to appeal it as I was just trying to recover my loses. A few days later suddenly my account was closed without notice in addition with my second account. For my second account I had only ever had one card linked previously, which was my Apple Pay card. With that card I cant withdrawal anything without my cashapp card as well which they canceled. I cant get in touch with any real manager or supervisor. The only response im getting from the cashapp support is to try and link a card that has successfully previously been linked and im trying to explain why I cannot do so and no one is listening to what Im explaining. All I need is my account to be reinstated long enough to add a new card and bank so I can withdrawal and be done with this and delete my account. It has been a few weeks of me trying to resolve this to no avail and I really need this money. Theyre telling me I can add a new card and bank and then go back and say that I cannot link a new card and the same message of trying to link a card that has been previously linked , which I cannot do so and successfully withdrawal without the cashapp card as well.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will be happy to follow up with you via email. As we do not yet have email contact information for you, we ask that you please update your complaint with an email address. We will follow up with you as soon as possible. 
  
  Thanks,
  Cash App