Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash App has stolen thousands from me in money, stocks, dividend yields and interest deposits, I have been reporting this unauthorised activity on a daily basis for several years now ever since the incidents occured yet I have received nothing, I now have zero dollars, no income, no source of food, no mobile phone, no computer, no driver's license, nothing, all because their employees refused to cooperate in doing their jobs.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are refusing to issue me a refund for orders i did not make ********* AN ****** THE DENIED MY CLAIM IN 2 DAYS WHEN THEY TELL US IT TAKES UP TO 10 I WANT MY MONEY THAT WAS USED WITHOUT MY KNOWLEDGE PIZZA HUT $35.85 on 08/25 ********* $22.03 on 8/20 ********* $28.36 08/14 ********* $28.36 07/25 Amazon $ 92.83 7/14 They allow ppl an companies to make charges then deny disputes ones people notice money is going out of there account they do this to several off their customers they dont care or have any concern for the customers at all ********************** tag :***************** Name ****** ***** Cash app name :DaBaddest *****

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a cashapp account be closed because I made a dispute as I was scammed by someone. I made a ****** purchase with my cashapp card and was told by then to dispute this with cashapp. They denied my dispute so I tried to appeal it as I was just trying to recover my loses. A few days later suddenly my account was closed without notice in addition with my second account. For my second account I had only ever had one card linked previously, which was my Apple Pay card. With that card I cant withdrawal anything without my cashapp card as well which they canceled. I cant get in touch with any real manager or supervisor. The only response im getting from the cashapp support is to try and link a card that has successfully previously been linked and im trying to explain why I cannot do so and no one is listening to what Im explaining. All I need is my account to be reinstated long enough to add a new card and bank so I can withdrawal and be done with this and delete my account. It has been a few weeks of me trying to resolve this to no avail and I really need this money. Theyre telling me I can add a new card and bank and then go back and say that I cannot link a new card and the same message of trying to link a card that has been previously linked , which I cannot do so and successfully withdrawal without the cashapp card as well.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will be happy to follow up with you via email. As we do not yet have email contact information for you, we ask that you please update your complaint with an email address. We will follow up with you as soon as possible. 
  
  Thanks,
  Cash App
  

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2nd I was told I can move into my apartment. I sent $2015.00 to the merchant and never received services. I contacted Cash App to refund me my money and they keep saying I violated services and that I received services which I did not. I had my friend who helped me with payment try to reach out to them for me as well. I have screenshots to prove I was scammed. They also closed my account and I can assure I have not violated services I was scammed!! Please help me retrieve my money. My money is supposed to be covered.

  Customer Answer

  Date: 09/10/2025

  I just would like to advise I have called cash app multiple times and its like they are just all giving me a run around and dont care. A lot of businesses now days take all forms of payments especially property management. I advised them that of why I paid in this form. Cash app is supposed to protect my money. If there is fraud I am supposed to be covered. I have a screenshot of that too. This person I met in person had a tour etc. He gave me a move in date confirmation etc. I never received the proper services, my friend and I were supposed to be room mating  so she sent me $800. That was all together ******* from my account for move in. So because she wanted to get Cash Apps attention she wanted to flag her payment to me but she forgot I already appealed it. I can add her to this case as a witness as well. I am not violating any terms. Whats even crazier is they paid my friend 200 back out of her $800. So do they pick and choose??? I showed them screenshots and everything. They ask me what I use this account for and I advised them my gigs, family, friends, and my own small business. I make resumes for people I create job searches for people etc etc. I use bitcoin to send to my family out of country its a lot. They are making me seem like the fraud when really I have been scammed unfortunately. I was supposed to move in September 2nd never received the services properly. Never got a refund from the leasing agent  nothing. He blocked me off cash app and cash app can see that. Same with ***** Pay he blocked , Venmo blocked me, Zillow there is no listing. He will not answer ANY calls. I have the phone number I can give if needed as well and cash app etc. My friend also has screenshots of her messaging him as well. Please if you can help me retrieve my money back from Cash Apo as they pose as my bank. Because I didnt receive service I had to pay another application fee for another place and it is just not okay that I was frauded or that cash app is not taking this seriously. Here are some screenshots. I even screenshotted my recent application fee for another home since I wasnt able to receive my home move in service. We have children and have lost our money to an Official Scam. Please if you can assist. 

  
  

  

  Business Response

  Date: 09/16/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23856240
  
  I am rejecting this response because:
  Cash App is still advising that this was not an error when indeed it was. Its like they do not want to send money back. How could my friend be refunded but I cant?  I was indeed scammed and not the scammer. There were no services received and that is what it states in the questions when asked to get refund back. I had someone try to send this landlord a dollar and request a dollar and his account says cant receive payments which means they indeed flagged him. So why am I not receiving my refund? Its obvious this person is a scam. This is very frustrating as a single mother who was only trying to move into a place.This is my hard earned money that I gave to a landlord who I thought was legit.  I now have no place to live because of this money issued to an illegitimate landlord. I have contacted the merchant multiple times no response no nothing. Cash app is still not trying to resolve my issue yet they resolved my friends request. This is not okay and this is my second complaint. I need my account back open and refund. As my bank they are supposed to be able to assist with these type of matters and they are supposed to insured by Well Fargo or else I would have stayed with my other bank. I have been with cash app for years so Im not understanding why they would close my account and not refund me. Please if you can assist me in this matter. I would truly appreciate it.

  Hello, please see email below. They are still advising that this was not an error when indeed it was. How could my friend be refunded but I cant? Especially a big amount? I was indeed scammed and not the scammer. There were no services received and that is what it states in the questions when asked to get refund back. I had someone try to send this landlord a dollar and request a dollar and his account says cant receive payments which means they indeed flagged him. So why am I not receiving my refund? Its obvious this person is a scam. This is very frustrating as a single mother who was only trying to move into a place.This is my hard earned money that I gave to a landlord who I thought was legit.  I now have no place to live because of this money issued to an illegitimate landlord. I have contacted the merchant multiple times no response no nothing. Cash app is still not trying to resolve my issue yet they resolved my friends request. This is not okay and this is my second complaint. I need my account back open and refund. As my bank they are supposed to be able to assist with these type of matters or else I would have stayed with my other bank. 

   

  Sincerely,
  
  Asia *******

  

  Business Response

  Date: 09/19/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/16/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23856240
  
  I am rejecting this response because: I have not violated services. I have not done any fraud and I have replied to email. This is really frustrating and I can confirm on my own end and my receivers and senders from cash app I have not violated. I HAVE BEEN SCAMMED. I am not the scammer.
  
  Sincerely,
  
  Asia *******

  

  Business Response

  Date: 09/22/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/16/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23856240
  
  I am rejecting this response because: there was no terms of services violated you just dont want to refund my money and I will sue for this as well. My money should be protected and so should my account.
  
  Sincerely,
  
  Asia *******

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 4th ***** at 2:29 P.M. Cash app sent a notification that there was an ATM withdrawal from my account in the amount of $145.29. I never used my card in any way that day. I disputed this several times and was denied. They sent several messages and emails saying I authorized it. I told them I didn't. I never lost my phone or card. I asked for the location etc and they can't provide this information to me. Basically there's some fraudulent going on and Cash App doesn't want to be responsible for refunding my money.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding two purchases made through *****************. The company claims that both items were delivered; however, we never received them. Upon contacting Pristine Auctions for assistance, we were informed that they could not and would not help us resolve the issue. Their response was dismissive, and they advised us to file a dispute if we were unhappy with the situation.Following their suggestion, we filed a dispute through Cash App. We were told the matter would be resolved within ten days. It has now been over two weeks, and we have received no updates or resolution. This delay and lack of communication indicate that Cash App is not taking this issue seriously.Due to this experience, we will no longer be using Cash App for any future transactions. Additionally, we are filing a formal complaint with the ************************************ (****) to report both Pristine Auctions refusal to assist and Cash Apps failure to resolve the dispute in a timely manner.We expect prompt attention to this matter and a resolution that reflects the seriousness of our concerns.

  

  Business Response

  Date: 09/14/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was lock for no reason I have money was left on there now I cant get off my account

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a house fire over 3 weeks ago and lost everything so I have no access to the phone or email address associated with the account that has all the money I have to my name in it. They have now deactivated the account so couldn't get in it if I was able to recover the info needed. I keep gett6thr same response with every person I've tried. Even the complaint ***** I just want my funds transferred from the deactivated account to the new account I've started. I've provided each and every person I talk to all the info associated with the deactivated account even old addresses associated and I'm getting nowhere. I have no clothes or shoes and I need my money now!! 3 weeks waiting has been long enough!!!

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will be happy to follow up with you via email. As we do not yet have email contact information for you, we ask that you please update your complaint with an email address. We will follow up with you as soon as possible. 

   

  Thanks,

  Cash App

  
  
  
  
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DONT EVER USE CASHAPP FOR YOUR DIRECT DEPOSIT , i SHOULDVE been paid on 9-3-2025 its now 9-8-2025 and i STILL havent received my own money that i work my a** off for ... and every time i call each representative is just saying i "should" get paid tomorrow ??

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been quaint gimme g to receive a direct deposit from my job but cash app has not received it and is failing to provide any information about the details. My company has confirmed that funds were released and should have shown in my account on the 2nd of September. The company cash app has been rude and not giving any real solutions about whats going.

  

  Business Response

  Date: 09/16/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App