Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7th at 11:49 pm I sent my daughter $500 with a note through cash app and at the same time and same day wirh same note and same amount another $500 went to someone named ****** and cash app will not refund my money even when there *** said it was a glitch

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited ****** into my account and no matter what I do or try it won't let me access it. I have contacted support many times almost daily and they claim that someone will email me and never do . It tells me my account is suspended but they say it isn't but still won't let me access my money. All I wanna do is put it back into my checking account and be done with cashapp completely

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of theft. Someone used my cashapp account to steal $770 from me. I had reached out to Cashapp Support when I discovered the theft and support told me there was nothing they could do and I was at fault for being a victim of theft. I reported the theft to my bank after Cashapp wouldnt help. After a while, Cashapp charged the $770 to my cashapp account resulting in a negative balance forcing me to pay the money that was stolen from me in the first place.

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was on July 16th dispute was on July 25th for ****** they have yet to give me my money back or any update they say provisional credit after 10 days or up to 45 days Im at ******************************************************** anything for my money

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Complaint Regarding Frozen Account and Lack of Support To Whom It May Concern,I am writing to formally express my frustration and disappointment regarding the handling of my Cash App account, which has been frozen since August 8, 2025. Despite multiple attempts to resolve this issue, I have not received any meaningful assistance or communication from your support team.Each time Ive reached out, Ive been told that there is no manager available to speak with and that all communication must occur via email. However, I have yet to receive a single email response or follow-up regarding my case. This lack of transparency and accountability is unacceptable, especially given that my funds remain inaccessible.I am requesting the following:- Immediate review and resolution of my account status.- A direct and timely email response from a qualified representative.- Clear information regarding why my account was frozen and what steps are being taken to resolve the issue.Please consider this a formal complaint. If I do not receive a resolution promptly, I will escalate this matter through additional consumer protection channels.Sincerely, ******* ********-****** ******************** ************ Cash App $Ltrevell --

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *******, phone number ************, and ZIP code *****. I am reaching out regarding a transaction on August 23 with the **************** in the amount of $41.40.I travel to this hotel weeklysometimes multiple times a weekand I always use my Cash App card for the incidental hold. Normally, I send Cash App the hotel receipt showing a $0.00 balance confirming that no charges were made to the room, and the incidental hold is released.For this stay, I have already submitted the receipt showing it was only an incidental fee and that it has been released by the hotel. The only difference with this transaction is the amount, since it was $41.40 instead of an even amount due to a split payment (I paid part of the deposit and hotel fee with a different card).I have spoken with the Marriott multiple times, and they confirmed that the $41.40 incidental fee was released on August 25 and advised me to contact my bank. However, when I contacted Cash App support by phone, I encountered rude behavior from representatives before even being asked for my account information.I am requesting that the $41.40 incidental hold be released since I have provided the receipt showing a $0.00 balance along with confirmation from the hotel that the authorization was released weeks ago.

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the list of in network ATMs I can use and not be charged any fees, the atm at speedway on gallatin is listed as one of these. When I used this atm, I was charged a 6 dollar fee despite them listing it as free and no fees which I have a screenshot to prove. When I reach out to them not only will they not refund me the erroneous fee but they also refuse to provide an explanation as to why it shows as fee free and in network yet is not and charges me.

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed and made a transfer through CashApp. However i contacted them less than 24 after the transfer to investigate the scammer and refund my money. Their answer is that they cannot help me and i am on my own. I really cannot understand how a money transfer business cannot support its transactions and dont care about the scammers?

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23850165
  
  I am rejecting this response because:

  I got contacted that cashapp is still investigating so no real resolution still. Will acceept the resolution once there is one.

  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/16/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/12/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23850165
  
  I am rejecting this response because:

  CASHAPP has all the info from my account, however they still want me to provide it to them. 
  

  as of right now i delinked all cards and bank accounts from my ******************, there is no email linked to my cashapp only phone number. 
  

  i promise you they will come back saying:
  Not enough information provided from my side. 
  

  you literally can see all the info you need once you open my cashapp account

   

  
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/21/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/17/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23850165
  
  I am rejecting this response because:
  
  I can do this as long as it needs. You as a business needs to refund me as i have been scammed on your platform. If you dont have the knowledge, will, policy or whatever to go after those scammers - its on you. Ive been working in the banking sector and i know you can follow the money and take it back. I sent you all evidence, you can try even contacting the scammer, i bet he wont answer back. 
  

  i am expecting a refund from you CashApp

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person owes me $25 but I mistakenly paid them $25 and I requested Cashapp to refund me. They said it was an issue with my bank I checked with my bank and they said that there was no refund submitted.

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/14/2025

   
  Complaint: 23848964
  
  I am rejecting this response because: I need a resolution. 
  

  
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 09/19/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/19/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theres was an unauthorized transaction of $300 on my account after I followed up with them they disabled my account and refused to help service me I was emailing them on a daily basis getting no where

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23848691
  
  I am rejecting this response because:I tried to talk this through multiple times almost months apart with no avail I need a better response than we will look into it as a business this is no way to help or guarantee a customers safety especially one elderly as I am 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/15/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/10/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App