Reviews

This profile includes reviews for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
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  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

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  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

Review Details

• Review fromSusan S

  Date: 08/05/2025

  1 star
  If I could give -100 stars for the "customer service" department, that's what I would give. NO authority for them to do anything unless you go through the app - and WILL NOT let you speak with a supervisor. BEWARE of THESE PEOPLE and THIS APP!!! They took my information and wanted me to go through their whole process of cancelling the account when it was never even "verified" in the first place. So, NOW they have all my personal information and I can't get them to delete it without first setting up an account that I couldn't set up in the first place. Please beware of entering your personal information (they want your WHOLE SSN, DOB, Zip Code and Debit Card!!!) number BEFORE the app can even be verified. So, I gave all the info, and couldn't verify for technical reasons, and now I can't get them to cancel and delete my information. I guess now I'm just at their mercy to trust them that they won't misuse my information and I have no way of tracking if they do besides checking my bank account and credit report on the regular. OH please beware, people!! I'm consulting my lawyer, I bet he can get something done.

• Review fromMartinez A

  Date: 08/04/2025

  1 star
  Cash App refuses to review my fraud claim or return my money, even after I provided clear proof that the transaction was fraudulent.

• Review fromChristopher L

  Date: 08/02/2025

  1 star
  Cash app locks your card with vague explanations for 48 hrs, without even asking you if it was you or not. Even if you tell them that it was you, its not good enough for them. Your card will be locked and when you call them, they will tell you that a third party is in charge of locking your card so they can only email them. You dont get any contact info. They said no matter what the reason is, once the card is locked, it must be locked for ***** hrs. And theres absolutely nothing you can do about it but wait. So now the next time it unlocks, I will call cash app and ask to speak to a supervisor to tell them I would like to withdraw my money and close my account. Any company that keeps me away from my hard earned cash for almost a week, with no detailed explanation, is definitely not worth doing business with.. Im a human being that needs to eat and survive. For them to do that is to treat me like Im not human. ***

• Review fromZoe E

  Date: 08/02/2025

  1 star
  I WANT THE PHYSICAL PROOF OF THE SLANDER AGAINST MY FATHER! Claiming gambling on someone for a PURCHASE AT ******* is wild! I was with him for his last purchase the night before you all closed his account claiming gambling. The Cashapp "support" team have refused and hung up on us for demanding to speak with a manager after sending an email stating the case that was started 7/22/25 had been closed due to no contact? YOU ALL NEVER CONTACTED HIM BESIDES TO TELL HIM THE **** IS CLOSED. We have our proof. I want an actual manager to contact him, via a phone call, regarding this absolute SLANDER and PROVE that he actually did "******" as you all claim. I dont think the business wants hundreds of possibly thousands of people coming together for the SLANDER since I bet there isn't proof for any of them. Is that why no one is actually contacting anyone who has complained about this back? Rather hide behind an email than to own up to the mistake you all made? Or have you all been HACKED and not wanting to come to light about it? Something is obviously going on and truthfully seems a little like a scam since Cashapp doesn't seem to want to help anyone!

• Review fromKristin C

  Date: 08/02/2025

  5 stars
  I need help please , I've had cash app foe several years now and it was convenient way foe me to pay my bills. Mt brother pays them for me through cash app. Recently , my lights has been turned off due to non payment , now , rent is due , when i went to request from my older brother whom is i the Us Navy, it had read gambling? That is slander , that is so incorrect, i called thwm they give the around , now , my lights are still off and monday rent day is coming fast.. I had to send my beloved kids to they grandma until resolved. Now , i am unsure if i will have a place to. Call home doe my kids if my account cannot be resolved . someone please help, these ppl are being racist , but god dontl like ugly and aunt crazy about pretty..please help y'all.

• Review fromAlexandria A

  Date: 08/02/2025

  1 star
  Negative 5 stars. This company is a rip off!! They are closeting my account but cannot and will not give me a clear reason why. I reported a credit card was sent to a medical office with my name on it earlier this year. I reported it in the app. Nothing happens. Later on this year I was emailed my account will be to be closed but with no list of why or for the specific transaction. Each email I send back is someone different and no one tells me what the reason or transaction is that my account needs to be closed for. I have had the account for 7 years. I was emailed that my stocks have to be sold. No one will try me why. I only bought stocks( that Cash App offers on their app), sent and received money from family members and paid bills. The email just copies and paste a link to the general activities that violates. Caah app needs to be sued. Libel and slander. How can you have no reason given to close an account. What was the violation? Why can I not have an account and have to sell my stocks? Is this force in order for a person non white not to have or build wealth? I feel racially profiled and lied on.

• Review fromelodridge c

  Date: 08/01/2025

  5 stars
  i was scammed and someone took money from my account and sent to ********************** even though cash app detected that it was a scam and locked the account i was told that it would take up to 24 to ************************************************ my hard and kidney failure i need my money i can't buy my medication or food nor pay my rent now after 48 hours they are saying that it is still under review i need my money i want to know what the hold up is and when i asked for a supervisor the call was disconnected i'm in distress please help

• Review fromTerri A

  Date: 08/01/2025

  1 star
  Cash app stole my minor child's money and closed her account for no reason! She has not violated the terms and they are refusing to refund her bitcoin! Beware use of this app!!

• Review fromBrenda B

  Date: 08/01/2025

  1 star
  Cant stand Cash App I never had issues with my checks being deposited until recently I had my work check deposited into my account and next thing I know I got a text message saying my card was unlinked and out of nowhere my whole paycheck was being transferred to somebody named ****** ******* whom I dont even know. So I called Cash App support and they said they would help me with the dispute and the next day or two I saw that my disputes were all declined and my account was closed because I violated the Terms of Service which i dont know what I did. So I called again and they said I can appeal it so I did that and I got another email stating that my appeal was denied and they were permanently closing my account. ***!!! ********************** GIVE ME MY MONEY BACK!!!

• Review fromCynthia R

  Date: 07/31/2025

  1 star
  Cash app suspended my account for no reason whatsoever and now I have $400 stuck in the app and they havent been giving me an answers for two months