Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a *** in *************** (route 6). I had the clerk put forty dollars onto my cash app card. I had done this type of transaction a few other times and everything went smoothly; the was on my card within minutes. This time the whole day went by. Started communicating with the merchant, cvs, and also cash app people. I was told by a cash app customer service person that she saw, a hidden transaction for forty dollars and that it was pending. 2 days later still no forty dollars. Chat communication is contradicting what was promised me. The receipt proves everything. They are seemingly holding back. I need that money to pay certain bills. Please help me. I'm on a limited budget and can't afford to say goodbye to forty dollars. Thank you.

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/10/2025

  CVS is not doing anything for almost 6 days now. Like I said before, they think its CVS's fault. If this message gets to the right place since responding on your website is very difficult to decipher, praise *****!! If not I'll just take my 40 loss and go about my bsiness. Far be it for a major corporation to admit they are wrong, unless I had an actual lawyer to sue, it would be absurd for a lousy 40 dollars.

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/10/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 5, 2025, Cash App took $46.63 from my account at approximately 9:00 AM without my authorization. Earlier that morning, around 8:00 AM, I had authorized a $50 payment toward my Cash App Borrow repayment. However, Cash App later withdrew an additional $46.63 automatically and applied it toward the same repayment without my consent.I was driving at the time this second transaction occurred, so I could not have initiated or approved it. My account was not hacked, and there was no outside interference. This was entirely Cash Apps action.I am requesting a refund of the $46.63 that was taken without authorization.

  

  Business Response

  Date: 09/15/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23847613
  
  I am rejecting this response because:

  I was told that autopay was on, but it should not have been activated in the first place. In addition, the payment should not have been considered late yet.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/19/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this complaint on 09/15/2025 and that we are currently reviewing your issue. Depending on the situation, some investigations can take between ***** days, as is consistent with our Terms of Service. We are committed to providing the correct resolution for this issue, and we appreciate your patience. We will reach out to you via email as soon as were able to share more information. 
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am experiencing a technical issue beyond my control and it has caused my borrow feature to become bugged. I will post screenshots below of my all day discussion with ****** from the "lending team" who I can only speak to-get this- by email. They want my name, address, social, device information, IP, ****** account information, location, and a number of other sensitive data but what I can have is a first name of a human, supposedly. I truly thought it was A.I. the way it wants to interact with me. You decide, BBB. Is this any sort of customer service? Were my questions at any point answered before I was told "I have no further details to provide, and no further action can be taken by support. You will need to follow the in-app prompts and successfully verify your account in order to continue using Cash App." When I seen this company was based out of California my jaw hit my lap. I would have bet on some sort of language barrier, but we are in the same country. How come we have such a drastic communications breakdown? This is very concerning. What if I had a HUGE problem? I just have a tiny problem and nobody wants to help...

  

  Business Response

  Date: 09/14/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against CashApp due to unresolved issues regarding withheld funds and lack of customer support resolution.On July 21, 2025, I attempted to send $120 to another CashApp user after receiving that amount. However, the transaction has remained pending since that date. Immediately, I reported the issue directly through the CashApp application. Despite this, CashApp has not resolved the matter.Following that incident, additional customers have sent me payments into my account:Three transactions of $200 each One transaction of $170 In total, I currently have $770 locked in my CashApp account.CashApp has marked my account as suspended due to suspicious activity. I have contacted their support team multiple times both by phone and through the application, but I only receive automated responses stating that a specialist will contact me within 24 hours. It has now been over a month and a half, and no specialist has reached out to ***** of today, I do not have access to my funds and have been given no clear explanation or resolution. CashApp continues to delay without providing a real solution, which has significantly affected my business and financial stability.I am requesting that CashApp:1.Immediately release the $770 currently in my account.2.Provide a clear explanation of why my account was **************** accountability for the delays and lack of customer support.I am submitting this complaint to the Better Business Bureau in hopes of resolving this issue, as CashApp has not addressed it directly despite my repeated attempts.

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a hair dresser $300 as a deposit through Cash App on August 13, 2025. I was scammed because the person stopped responding and blocked all contact with me. I reached out to Cash App and provided evidence including text messages and they responded that they could not do anything about it. This is very disappointing. They didnt have an explanation which made me feel like they had no empathy to the situation. This is suppose to be an entity where our funds are protected. If Im reporting a scam account to you WITH EVIDENCE, why would cash app not honor that with a refund and shutting rhe account down?

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago Cash app wrongly accused my account with fraud. I do not even know why and no one tried to help me. The cash app is a simple app. I only use it to send small amounts of money to people. I also have bitcoin with them and I no longer have full control of my account. I can withdraw only but I don't want to because of the fees.They would not explain anything to me and I was told the department that handles that is email only. Nothing was explained to **** never had any problems with them until I deleted a phone number I no longer have. It was a landline number so I replaced it with my cell phone number ************. After I did this I went to open my app the next day and was required to get a code to sign in at this time I was told my account was ********* name is important to me and I didn't commit any fraud what so ever. What are these people talking about? Did someone hack my account I don't know. All I know is I did not do anything like fraud. They need to apologize and restore my account. I am wrongly accused.

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23845913
  
  I am rejecting this response because:
  This company has not explained what they feel happened. I know I did nothing wrong what so ever. I want them to answer the bbb and me not just email. How can they close my account and not be able to explain to the bbb and me why?  Meanwhile I cannot fully control my Bitcoin and I have a lot of money there  The withdrawal fees are excessive I want full control. What do they need to check? Are they hiding there mistake?
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/10/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23845913
  
  I am rejecting this response because: cash app is a irresponsible company. They are playing games. Saying our response is right and sending me a link to there terms is not a honest way to check the situation. 

  They are hiding their inability to admit they made a mistake. They are also playing the Bbb as a joke.

  I want to see someone higher in their company look at this not a rubber stamp. I would also like the BBB to actually talk the case with a higher up in this business. 

  This is a insult to an injury. I did not wrong what so ever. Changing your phone number was the right thing to do since i no longer had that phone. In addition, Cash app put back the old number that i took out. I took out ************ and replaced with ************ which is correct. I did nothing wrong.

  i want an apology from this unfair company.
  
  Sincerely, 
  
  ****** ********

  

  Business Response

  Date: 09/17/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/10/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23845913
  
  I am rejecting this response because: still hasn't addressed my inquiry. 

  They sent me a email in which they said they were right. They send me a link to their terms and conditions. 

  That is a very poor and unprofessional response. These people are doing nothing in good faith to resolve this. That is from day one until  now. That is why i asked a third party to help.

  Cash app is a terrible business and I dont want anything to do with them. Shame on you.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i tried making a cash app for the first time since my identity was stolen and used on cash app a few years ago. My brand new account was closed immediately as soon as i tried verifying my identity. Which tells me my SSN is being flagged.. Im a previous victim of fraud and i just want to make my own cash app account.

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Cashapp support regarding my hacked account immediately once my personal information was unlinked. They said they would investigate immediately but I informed them someone was on my account requesting money from individuals with past transactions. They are saying I may be at a loss but there should be a paper trail of my purchases since the hacking took place.

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had fraudulent activity on my account. ********************** closed my account

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23845241
  
  I am rejecting this response because:
  A member of your team has already reached out and said I made fraudulent claims when I never did and I just want my money back
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/16/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/11/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at ************************.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23845241
  
  I am rejecting this response because:

  in no way has Cash App provided any relief to getting my money back and opening back up my account. I will not be satisfied until I am fully compensated for all the fraudulent charges and my account reopened.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/21/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/11/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Complaint Regarding Fraudulent Charges on My CashApp Card Dear Better Business Bureau,I am submitting a formal complaint regarding CashApps failure to protect my account and their refusal to refund fraudulent charges.Recently, unauthorized charges were made to my CashApp card while my card was locked. Despite immediately notifying both CashApp and the merchant that these transactions were not authorized by me, CashApp denied my dispute and refused to return my money.This situation is unacceptable. Not only did CashApp allow fraudulent activity on a locked card, but they have also demonstrated that customer funds are not safe with them by refusing to correct the issue. As a consumer, I should not be held responsible for charges I did not authorize and clearly could not have made.I am requesting a full investigation into this matter, the reversal of these fraudulent charges, and a review of CashApps security practices to ensure other consumers are not put at similar risk.Thank you for your time and attention to this serious matter.

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App