Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago Cash app wrongly accused my account with fraud. I do not even know why and no one tried to help me. The cash app is a simple app. I only use it to send small amounts of money to people. I also have bitcoin with them and I no longer have full control of my account. I can withdraw only but I don't want to because of the fees.They would not explain anything to me and I was told the department that handles that is email only. Nothing was explained to **** never had any problems with them until I deleted a phone number I no longer have. It was a landline number so I replaced it with my cell phone number ************. After I did this I went to open my app the next day and was required to get a code to sign in at this time I was told my account was ********* name is important to me and I didn't commit any fraud what so ever. What are these people talking about? Did someone hack my account I don't know. All I know is I did not do anything like fraud. They need to apologize and restore my account. I am wrongly accused.

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23845913
  
  I am rejecting this response because:
  This company has not explained what they feel happened. I know I did nothing wrong what so ever. I want them to answer the bbb and me not just email. How can they close my account and not be able to explain to the bbb and me why?  Meanwhile I cannot fully control my Bitcoin and I have a lot of money there  The withdrawal fees are excessive I want full control. What do they need to check? Are they hiding there mistake?
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/10/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23845913
  
  I am rejecting this response because: cash app is a irresponsible company. They are playing games. Saying our response is right and sending me a link to there terms is not a honest way to check the situation. 

  They are hiding their inability to admit they made a mistake. They are also playing the Bbb as a joke.

  I want to see someone higher in their company look at this not a rubber stamp. I would also like the BBB to actually talk the case with a higher up in this business. 

  This is a insult to an injury. I did not wrong what so ever. Changing your phone number was the right thing to do since i no longer had that phone. In addition, Cash app put back the old number that i took out. I took out ************ and replaced with ************ which is correct. I did nothing wrong.

  i want an apology from this unfair company.
  
  Sincerely, 
  
  ****** ********

  

  Business Response

  Date: 09/17/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/10/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23845913
  
  I am rejecting this response because: still hasn't addressed my inquiry. 

  They sent me a email in which they said they were right. They send me a link to their terms and conditions. 

  That is a very poor and unprofessional response. These people are doing nothing in good faith to resolve this. That is from day one until  now. That is why i asked a third party to help.

  Cash app is a terrible business and I dont want anything to do with them. Shame on you.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i tried making a cash app for the first time since my identity was stolen and used on cash app a few years ago. My brand new account was closed immediately as soon as i tried verifying my identity. Which tells me my SSN is being flagged.. Im a previous victim of fraud and i just want to make my own cash app account.

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Cashapp support regarding my hacked account immediately once my personal information was unlinked. They said they would investigate immediately but I informed them someone was on my account requesting money from individuals with past transactions. They are saying I may be at a loss but there should be a paper trail of my purchases since the hacking took place.

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had fraudulent activity on my account. ********************** closed my account

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23845241
  
  I am rejecting this response because:
  A member of your team has already reached out and said I made fraudulent claims when I never did and I just want my money back
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/16/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/11/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at ************************.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23845241
  
  I am rejecting this response because:

  in no way has Cash App provided any relief to getting my money back and opening back up my account. I will not be satisfied until I am fully compensated for all the fraudulent charges and my account reopened.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/21/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/11/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Complaint Regarding Fraudulent Charges on My CashApp Card Dear Better Business Bureau,I am submitting a formal complaint regarding CashApps failure to protect my account and their refusal to refund fraudulent charges.Recently, unauthorized charges were made to my CashApp card while my card was locked. Despite immediately notifying both CashApp and the merchant that these transactions were not authorized by me, CashApp denied my dispute and refused to return my money.This situation is unacceptable. Not only did CashApp allow fraudulent activity on a locked card, but they have also demonstrated that customer funds are not safe with them by refusing to correct the issue. As a consumer, I should not be held responsible for charges I did not authorize and clearly could not have made.I am requesting a full investigation into this matter, the reversal of these fraudulent charges, and a review of CashApps security practices to ensure other consumers are not put at similar risk.Thank you for your time and attention to this serious matter.

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request your assistance regarding my account, which has been locked. This issue began after a transaction in which I included the note from **** with ********* are the details of the two transactions in question:Transaction ID #********** Payment I sent to Jedial for $1,000.Transaction ID #********** Payment I received from Jedial for $480.I have already opened three support cases regarding this matter:Case #********* This case was closed because I was unable to respond within 3 days, but the issue was not ************* #*********- no response from cash app support Two additional cases remain open, but I have not received any email responses from your ******* account is still locked, which prevents me from accessing my funds or completing transactions. I kindly ask that you review my case urgently, provide guidance on the necessary steps to resolve this issue, and help me regain access to my account.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23843594
  
  I am rejecting this response because: after initial contact and information provide company, no more communications or solutions provide by the company 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 09/17/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/17/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred 3400 on July 31 from my USAA checking account to ********************** and later transferred it back to my USAA checking account. However in the process my Cash App account was closed and the money never made it to my USAA checking account. I have contacted Cash App several times and spoke with them over the phone being told several different answers each time I spoke with them. Recently I called again trying to find out what is going on so I can get my money back and the representative said that they will look into what I need to do (which I included in one of the screenshots I uploaded ) and that they can get this issue resolved to follow the instructions they send me. I followed all instructions which were to create a new Cash App account with all new information. (. New phone number, New debit card) They told me to respond with the Cash App tag and other account information and they would take care of the issue. There next email which I added to the upload they told me they could not help because they didnt want to hurt the integrity of my new account that they told me to create in the previous email. I would like this issue resolved in some way I do not care to ever use Cash App again I would just like my money back. I can not afford to lose 3400 especially because a financial institution can not keep track of transfers that they were instructed to make.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23843419
  
  I am rejecting this response because:
  They are now able to find my old account according to the email but unwilling to recover my money they claim they are not liable for money that they were supposed to transfer to my account and as a result I should accept the loss of $3400.81. My bank that the transfer was supposed to be made to shows no transactions pending or requested from cash app as if cash app never attempted to send the money and only kept it. I also do not like that the same failed manager is the one consistently contacting me and not someone above this manager. I would assume that once its made its way to the Better Business Bureau they would have done a better job at taking care of their customers but obviously they dont care about customer care or that safety of the customers money. Their excuse is that the transaction was authorized and they are correct I requested for them to transfer the funds however they never transferred them. I am confused how this should be acceptable in a normal circumstance a company or individual would be sued for losing a sum of money this big as well as additional money for whatever difficulties it may have caused. 
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/10/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23843419
  
  I am rejecting this response because:
  Cash App is refusing to resolve the issue only stating they are finding transactions and my account information but I should accept a $3400 dollar loss with no resolution to the issue. I dont want an explanation of the same thing I refuse to accept that they are unable to return my money that they lost. They can have a higher manger resolve the issue or face a lawsuit.
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/19/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/10/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Cash App Support,I am writing to formally dispute a transaction in the amount of $49.00 that was charged to my account by what appears to be a fraudulent business. Despite reaching out multiple times, I have not received a refund or any satisfactory resolution.Details of the transaction:Amount: $49.00 Date of Transaction: 8/2/2025 Merchant/Recipient: Sp Cybx The business in question failed to deliver any products or services as promised. I have made several attempts to contact both the merchant and Cash App regarding this issue, but I have not received a refund or adequate follow-up.This transaction was unauthorized or fraudulent in nature, and I am requesting that it be fully investigated and refunded immediately.Please acknowledge receipt of this message and provide a timeline for resolution. I am prepared to escalate this matter further by reporting it to the ************************************ (****) or other relevant financial oversight agencies if it is not resolved promptly.Thank you for your urgent attention to this matter.***** H

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23843375
  
  I am rejecting this response because Cash App has failed to adequately address my issue. My funds were stolen as a result of fraudulent activity on my account, and ********************** has refused to properly investigate the matter. Furthermore, they have not provided sufficient evidence to demonstrate that the merchant involved was legitimate or that any goods or services were fulfilled. I am requesting a thorough investigation and proper documentation to support any claims made regarding the transaction.
  
  Sincerely,
  
  ***** Hence

  

  Business Response

  Date: 09/16/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/11/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23843375
  
  I am rejecting this response because: The representatives are not responding to the matter at hand.  An investigation has not been done to confirm their initial response saying merchant has met their obligation.  They have not provided any documentation as evidence that justifies this response.  I will be escalating this matter.  
  
  Sincerely,
  
  ***** Hence

  

  Business Response

  Date: 09/21/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/11/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23843375
  
  I am rejecting this response because:

  I have escalated my concern. No further response needed from business via this channel. 
  
  Sincerely,
  
  ***** Hence

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this person and sent money through cash app to help me move. He didnt finish the job and cash app keeps denying my refund saying that I wasnt scammed when clearly I was. He wont refund my money.

  

  Business Response

  Date: 09/09/2025

  Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23842893
  
  I am rejecting this response because:
  This happened on your app. If I paid someone to do something and they dont do the job but took my money. Thats a scam/scammer. I have showed you numerous pieces of evidence wirh this person admitting this and you continue to deny my claim. If there will be no resolution I can have my states attorney general look into this. I can have the News lady from my state broadcast this on the news. I would like my refund of $325. You gave me 1 refund and I want my other one. Why would I be going through all of this if this didnt happen? I just want my money. I have reached out to this individual numerous of times and all I get is lies. Its been over a month. Refund me my money please. 

  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 09/15/2025

  Thanks for following up. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  

  It looks like we reached out to you via email in regards to this matter on 08/17/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.

  Thanks,
  Cash App
  
  

  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23842893
  
  I am rejecting this response because:

  You are purposely allowing people to run business through cash app. This happened on your app and i should be able to get a refund.  This man took my money and didnt finish the job and you dont think that, that is a scam or I should be refunded? Will it take me filing a small claims against your company and the person to get my money back? I have no problem doing that. Only i wont be asking for the $325. I will be asking for missed work, travel expenses if I have to travel and court costs. Refund me my money and you can close my account afterwards because I have no desire to keep doing business with a company that doesnt want to be held liable or a company that allows ******** to use their app. Cash app already has several lawsuits is that one of the reasons why I cant get a refund. You all dont have the money. 

  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 09/17/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 08/17/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Only because I received my refund.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account got suspended due to me getting a new phone. Now supports has not been any help and I have been trying to resolve this for 3 weeks. I have not got anywhere except people who cannot help and review teams who do not fix the issue. I just need them to resolve the issue because the account the locked is our business cash app and there is money that we need desperately in there to pay our bills. I have verified my identity as well with them but they have not fixed anything. The case number is *********

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App