Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 16th 2022 at 3:23 $90.27 I was scammed on some festival tickets. They were supposed to electronic. The person whose name is ***************************** $JohnnyParks100.The sent me an email with tickets that were already used, could not pick them up at the box office. Later confirmed a call that he wasn't giving me the money back. Cash App has not only been compliance but I would say encouraging the scammers. I reported it as a scam and attempted to get my money back and they were completely unhelpful. The person account is still active. It has been over two week and they have done nothing. I want a refund.

  

  Business Response

  Date: 10/04/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 10/09/2022

   
  Complaint: 18153176
  
  I am rejecting this response because: they continue to not address the issue which is the fact that they let scammer steal from people with zero recourse. I still want my money back and the information needed to report the scammer.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/10/2022

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 10/09/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18153176
  
  I am rejecting this response because: they are taking no action and refusing my refund.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/13/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 10/04/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash App has taking $40.47 out of my account without my authorization and can not explain to me what is going on. I closed the account as of today, I would like that $40.47 sent to me in a check. I would like for BBB to help me get my money back, at any point and time a civil suit occurs for this company. I would like to be a part of that law suit.

  

  Business Response

  Date: 10/04/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent money to my daughter $150 in three separate payments that she did not receive due to a domestic violence situation she had to change her phone number and email address therefor she did mot receive the money ive made several attempts to have money returned to me and paypal refuses to send money back to me

  

  Business Response

  Date: 10/03/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After disputing two specific charges on my account, TICKPICK ($413.99) and Booking.com ($699.76) Cash app promised me that most reviews are settled within 10 business days but can take up to 45 calendar days. Their terms on their official website, states that if they need more time to investigate a claim, i would be provided with a provisional credit to my Account until the investigation is complete.Cash App is in direct violation of these terms and when I asked if I could get details so I can join a class action suit, cash app customer service told me there is nothing they could do and they dont have any more information they could give me. Regardless of the provisional credit or not, it has been over 45 days since the claim was filed on July 31st. Cash App didnt even process the claim until around August *****th. Even if the investigation started on the 16th of August, 45 calendar days has already past. As I stated, Cash App is in direct violation of their terms and services as well as federal law that requires institutions up to 45 days to solve and close disputes.

  

  Business Response

  Date: 10/05/2022

  Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  
  
  Thanks,
  Cash App

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had some HVAC work done on 9/21/22 for one of my properties. Since the service provider (***************************** - $GFWHVAC) accepted CashApp, I sent $300 for the work at 2:49pm EST. To my shock, I got email confirmation that not only $300 was sent to ******* but a duplicate amount was sent to a *********************** ($malone63) at the exact same time! I have no idea who ***** is and he is not in my contacts. I checked with Cash App support on what to do. They asked me to request a refund and so I did. Obviously, '*****' has not responded for the past 9 days. I opened a case with CashApp on Sep 21 in parallel, as I expected this behavior from this unknown '***********************'. I answered all the questions from CashApp and had my phone when this happened (i.e. nobody else had access to my device or account). ********************** casually responds on Sep 29 saying that they won't do anything about this because "our investigation led us to determine that this transaction was authorized by you or someone you authorized to use your credentials and no error occurred. As a result, your dispute has been closed." Really??? An amount of $300 was sent simultaneously at 2:49PM to a person I have no clue about, without any confirmation request and CashApp say "too bad so sad"??? I decided not to let this go so easily ($300 is a lot of money!) and therefore am filing this complaint with Better Business Bureau so that I am made whole for this egrigeous error on CashApp's end and so that this does not happen to somebody else, as it looks like some CashApp software glitch.

  

  Business Response

  Date: 10/04/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18150236
  
  I am rejecting this response because:

  It is simply a rehash of the original response from Cash App on 9/29/22, saying my dispute has been denied and taking no responsibility for the system error in sending $300 to someone who is not in my contact list and without my permission, along with the payment I made to ****************************** 
  

  
  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 10/05/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 10/05/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 10/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************