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Business Profile

Apps

Cash App
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Important information

  • Customer Complaint:

    BBB’s business profile for Cash App was created in August 2020. A review of Cash App complaints was completed in March 2025.

    BBB encourages consumers to review the company’s terms of service and cash app support for account questions and support for various concerns. 

    https://cash.app/legal/us/en-us/tos

    https://cash.app/help

Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cash App

      1955 Broadway Ste 600 Oakland, CA 94612-2205

      BBB accredited business seal

    • Cash App

      1455 Market St Ste 600 San Francisco, CA 94103-1332

      BBB accredited business seal

    • Cash App

      2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

    Customer Complaints Summary

    • 13,204 total complaints in the last 3 years.
    • 4,158 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, December 5th, 2022, I added the same Navy ******************** card to my Cash App profile (that I always do) as I was getting reading to "CashOut" so can get cash for my am commute (55 miles) in *********** as a local government employee. CashApp immediately locks my card (account value $817.15, stock value $230) and sends me bounceback messages about freezing the account for ***** hours and they would "get back" to me with the results of their "investigation". I just used the app at Albertsons, Target, and *****'s the evening before to buy baby food and diapers, and now this. So resulting, I can't travel to work today. I called CashApp and the reps are much help as they give the same script I received online through bounceback messages. To say this is a problem is a grand understatement.

      Business Response

      Date: 12/11/2022

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App



      Customer Answer

      Date: 12/11/2022

       
      Complaint: 18524117

      I am rejecting this response because:

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a dispute with them about a transaction that a merchant took money out of my account without my permission on nov 27 for ***** and havent heard anything from them so when I reached out to them now they acting like they dont have it so why do a dispute and they not doing they part and I want my money back

      Business Response

      Date: 12/11/2022

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:12/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are 2 fraudulent transactions on my account and all they did was cancel my card. These appear to be from overseas and are never from trusted merchants. It should be easy to reverse the payment, they just choose not to.

      Business Response

      Date: 12/11/2022

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:12/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been germtting the runaround regarding a dispute with a merchant. I have provided documents showing Cash App should refund me due to an ongoing dispute with Eternal Flaree for $74.90. This order was placed September 26,2022. I gave it a month before reaching out to the merchant. I was told that they had to restock. I proceeded to file a dispute with Cash App. Once the merchant printed a shipping label and showed them proof to keep my money, cash app closed my dispute. The merchant only did this to scam me. If the tracking number is tracked, the item was never shipped! I have opened my second dispute and have shown cash app support proof that the item was not shipped nor will it ever be and they dont want to enforce a refund hence not even trying to resolve my dispute. They are letting this merchant scam people using their platform!

      Business Response

      Date: 12/12/2022

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




      Customer Answer

      Date: 12/13/2022

       
      Complaint: 18522716

      I am rejecting this response because:

      I am getting the run around from these agents. I have opened up yet another case and it has gotten denied as well with no reason to. There has been a one sided decision and I was told Eternal Flareen provided documents. What documents? He never shipped the hoodie for refunded me. I have provided a tracking number that shows the product never arrived to the USPS. 
      Sincerely,

      *******************

      Business Response

      Date: 12/16/2022



      Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/15/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.


      Thanks,
      Cash App

    • Initial Complaint

      Date:12/04/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I added a footlocker boost to my cash app card BEFORE making my purchase. The boost was not applied to the order. I contacted customer service and have been all around with no solution. This is extremely irritating. Please issue a refund for the difference.

      Business Response

      Date: 12/10/2022

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:12/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to buy baby clothes from someone and I never even got the clothes. His name is *****. And his cashapp code is $itscojo197 he steals money from people who need help. He wont refund the money until I give him fake clothing so he now has 80$ of my money. I want it back and his account blocked and deleted.

      Business Response

      Date: 12/10/2022

      Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 


      Thanks,
      Cash App

      Customer Answer

      Date: 12/11/2022

       
      Complaint: 18522416

      I am rejecting this response because:

      Sincerely,

      ***********************

      Customer Answer

      Date: 12/13/2022

      I want my complaint taken seriously. I tried messaging him on ******** and he says if I dont send the clothes back I wont get my money back. I never got a tracking number. I never got a date for shipping. I want his account deleted and my money back. 

      Business Response

      Date: 12/19/2022

      Thanks for following up. It looks like we reached out to you via email in regards to this matter on 05/23/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at cash.app/contact.


      Thanks,
      Cash App

      Customer Answer

      Date: 12/19/2022

       
      Complaint: 18522416

      I am rejecting this response because: youve done nothing to help me and you screwed me with your terms of service. 

      Sincerely,

      ***********************

      Business Response

      Date: 12/22/2022

      Thanks for following up. It looks like we reached out to you via email in regards to this matter on 05/23/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at cash.app/contact.


      Thanks,
      Cash App

      Customer Answer

      Date: 12/23/2022

       
      Complaint: 18522416

      I am rejecting this response because:

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used a 30% off boost on cashapp for target black Friday sales. Then cashapp Split up my totals for some reason and they keep arguing with me saying they Gave me 10% off of my $60 purchase. My whole transaction was around $230! I have No idea why they're splitting it up the way they are but it's not right. They e been arguing with me for 4 days telling me there is a cool down period, that it looks like my discount was applied. My total was going lower and then back up so indeed my total was Not completed or compensated correctly at all. So I removed my money from my account telling them I won't be putting it back until they fix the totals right Giving me the boost I had earned for the entire transaction not just part of it! Thank you

      Business Response

      Date: 12/13/2022

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App



    • Initial Complaint

      Date:12/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 22 I made a purchase to buy some luggage. They charged me the *****. Then a bunch of other charges tried to go through cashapp. I instantly contacted cashapp and withdrew my money. They stopped that card, said they issued me a new one I never recieved. I never recieved my luggage and contacted them again. They declined my claim. The company is a scam and yet cashapp will not do anything to help me

      Business Response

      Date: 12/12/2022

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




      Customer Answer

      Date: 12/13/2022

       
      Complaint: 18521170

      I am rejecting this response because: they are well aware of the situation and I sent them screenshots as proof. They have done nothing to help me get my money back

      Sincerely,

      *****************************

      Business Response

      Date: 12/16/2022



      Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/12/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.


      Thanks,
      Cash App

    • Initial Complaint

      Date:12/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cash App has currently sold over 8.2 million customers information earlier this year. The supposed breach reach and impacted millions of customers without a valid explanation or small sign of remorse. I currently have a cash app account with only $7.56 in checking/savings but due to account on lock CashApp is not releasing the funds. Makes you wonder is this really a security issue or is CashApp experiencing financial difficulties. Stop robbing the working class and shut this company/business down!

      Business Response

      Date: 12/10/2022

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App



    • Initial Complaint

      Date:12/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ALL THESE TRANSACTIONS PLUS MORE ARE UNAUTHORIZED TRANSACTIONS I DID NOT MAKE THESE TRANSACTIONS OR WHATEVER THEY ARE.********** Brothers November 19th at 3:24pm $250.00 ********** Brothers November 19th at 3:25pm $200.00 November $2250 ********** Brothers 18th at 8:36pm $7.39 ********** Brothers November 18th at 7:02pm $60.00 November 18th at 3:23pm $70.00 ********** Brothers November 17th at 6:05pm $7.42 ***** college station toy November 17th at 3:**** $500.00 November 17th at 9:20am $100.69 November 17th at 6:35am $160.00 ********** Brothers November 16th at 6:39pm $117.00 November 16th at 3:19pm $117.10 ********** Brothers November 15th at 6:03pm $7.57 November 15th at 5:44pm $8.00 ********** Brothers November 14th at 6:52pm $1.29 ********** Brothers November 14th at 3:49pm $7.14 November 13th at 9:47am $1.16 November 13th at 9:45am $5.00 Instacart November 12th at 7:01pm $12.22 Instacart November 12th at 6:21pm $10.57 Instacart November 12th at 3:06pm $41.71 Instacart November 12th at 12:40pm $59.93 ********** Brothers November 10th at 4:55pm $10.10 November 9th at 3:09pm $212.13 November 9th at 7:25am $313.04 Lyft November 7th at 6:02pm $48.67 ********** Brothers November 7th at 4:08pm $8.23 ********** Brothers November 5th at 1:47pm $1.35 ********** Brothers November 5th at 12:13pm $8.43 ********** Brothers November 5th at 9:02am $1.02 ********** Brothers November 5th at 7:22am $8.15 November 3rd at 11:15am $1369.30 November 3rd at 5:35am $247.53 ************* November 2nd at 4:21pm $24.84 November 2nd at 3:45pm $234.50 ********** Brothers November 2nd 2:52pm $7.89 ********** Brothers November 1st at 8:02pm $8.65 ********** Brothers November 1st at 4:50pm $20.49 ********** Brothers November 1st at 4:49pm $7.22 T-mobile.com November 1st at 11:07am $8.26 She'll station November 1st at 6:02am $3.21 T-mobile.com November 1st at 2:32am $35.00 October 31st at 2:34pm $169.00

      Business Response

      Date: 12/10/2022

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App



    Cash App is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

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    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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