Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i need someone to contact me it has been months now and you closed my account and there was money on it and i have not been able to get it out and no one seems to want to help me have gone through all the channels the you have told me to do and nothing i want my money and i want someone to explain and help with this problem it dont it a replay here in the next couple will have to take you to court...... cash app is the worst thing I have ever messed with and everyone will know. The account was sent to 575 2 months ago and I have case # ********. I hope you take this seriously because you have houses and no money and you don't seem to care like I have stated. I will come at you in every direction to ************ across about your company and get my money back. Please contact me asap.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/17/2022

   
  Complaint: 18534205
  
  I am rejecting this response because: they haven't told me anything about my old account and were my money is they keep giving me the same run around like before and act like they don't know who I am and like it's no big deal they took my money. I want my money 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/22/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/22/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several transactions on CashAp for Bitcoin in Several amounts $100, $1,100, $150, $10 and $500. These monies went to a company named Concextrades. This company and associate *********************, are scamming monies from people who are investing into their Bitcoin. Fraudulent scheme promising large payouts.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app sent me 2 cards in the mail (to an old address) despite the fact that my credit is frozen. It is unacceptable that you can receive this card (and presumably an account and app without them checking your credit. This is a terrible opportunity for FRAUD. Also, they will not cancel the cards over the phone. You must go though a ridiculous online process to cancel a card/account.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey someone hacked my cash app account and sent them self money from my account and took all my money and cash app is not wanting to give me my money back

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash App has been requesting me to verify my account which I have comoed 7 times now and still no response no Han to speak to and not to me tion they are holding my Govermwnt ID. I want all my info destroyed from there system. It should take 7 days to verify ID. When I sent over all the proper ID requested by them.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/12/2022

   
  Complaint: ******** I have asked them time and time again and I have sent 7 times my govet ID and now since ******************** has reached out to them, they are asking again today for my **** ID I will not send it again that would be 8times it was sent.
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/14/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/12/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone made a payment of $550, then claimed it as fraud but i have all the **************** that it wasnt fraudulent but cash app wont work with me to solve this dispute.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/28/2022, I sent $250+($7.5 fee) to my spouse CashApp "see Doc. 1", and also he transferred the amount to his bank account, but because he couldn't use the amount immediately, I made a dispute with my credit card company. So, due to the dispute, CashApp WITHDREW the amount from my spouse bank account "see Doc. 2". Also, my credit card company ignored my dispute and stated the transaction is a valid charge "see Doc. 3". Now, CashApp charged me $257.5 while neither I nor my spouse received the amount. I request that CashApp refunds the amount.

  

  Business Response

  Date: 12/14/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18529801
  
  I am rejecting this response because: Their staff says I need to cancel the dispute while as I already mentioned, the dispute was resolved in favor of CashApp, see attached document; it means they already have my money but never provided the service as stated and also withdrew the amount I sent to my spouse from his bank account.
  
  
  -**********************

  

  Business Response

  Date: 12/16/2022

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18th of this year I was scammed by someone representing Bitcoin I paid 120 to recieve ****. They took out 360 out if my account without my permission. My bank will not help me and cash app is no help to me S I have contacted then several times. These transactions are fraudulent and scam and I have asked cash to dispute the transactions and refund the money. But they refuse to help me at all.

  

  Business Response

  Date: 12/11/2022

  Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18529722
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28 I initiated an Instant Transfer from Cashapp to my checking account in the amount of $337.69. Since it was an Instant Transfer, Cashapp charged me $5.91, making the transfer amount $331.78. On 11/29 Cashapp went into my checking account and took the $331.78 back. I have spent the last 6 days trying to talk to Someone at Cashapp. I keep getting the same generic responses both in the chat and through email. Nobody seems to know what I'm talking. Cashapp DID however credit my account the $5.91 Instant Transfer fee with a note stating "For not instant", which I can only assume means they credited back the Instant Transfer fee because it wasn't an Instant Transfer! Then on 12/1 they fabricated the transaction log and if I hadn't taken screeshots there would be no way of proving that. That's not the only stunt they pulled either.

  

  Business Response

  Date: 12/11/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18525126
  
  I am rejecting this response because:
  This is not acceptable...a manager from Cashapp did reach out, however, he gave me the same information the other reps ********** I'm not disputing whether or not Cashapp made the transfer ro my bank.... THEY DID..on 11/28...on 11/29 Cashapp then went into my checking account and took the money back out!! Cashapp is denying this and keeps referring me to my bank who in turn refers back to Cashapp! Cashapp clearly stole my money! WHY would they credit me back the $5.91 Instant Transfer fee otherwise? Not only that but Cashapp changed my transaction log to show I received the funds that were transferred to my checking account on 12/1... which is impossible as transferred those funds to my checking account on 11/28.. THE *** I RECEIVED THEM!  So tell me how that's possible !? This is a shady business and I want my funds back!
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/14/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/11/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ******* and I have a disabled friend with a disabled son who lives in **** who needed help getting gas. She left home without gas in her tank. She stopped at Speedway and I spoke to the person at the register who said she couldnt take a credit card over the phone but that if I downloaded CASH APP, she would pay for it and have me reimburse her through the app. I did download the app and then tried to do as she instructed me, but due to the app being new on my phone, I could not follow her instructions, as the app wouldnt allow me. So she then suggested that I try it differently on my end and finally paid her the $20.00 so my friend could put $20.00 of gas in her car. 2 hours later, I received a prompt on my phone to confirm the payment.I then pressed a button to confirm the payment that I already paid earlier, but it paid a second $20.00 payment to the employee at the gas station. I tried to request a refund from her twice for the second payment of $20.00, but she refused to give my money back. I am also disabled and on a limited income and cannot afford the extra $20.00. So I called the Speedway manager ***** who proceeded to pay the $20.00 back to me. It is currently sitting in the DESTINATION CASH area and I need it in my bank account, which is about to be overdrawn. No one at CASH APP will help me get the $20.00 transferred to my bank account. Since Im new with this app, I dont know how or what to do to get it transferred. Please help me.

  

  Business Response

  Date: 12/11/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18524598
  
  I am rejecting this response because:I was never contacted by a Cash App representative to make sure my issue was resolved. I cancelled the app and all my personal information was deleted. I will not do business with them again, nor do I recommend this app to anyone. 
  
  **************************************************

  

  Business Response

  Date: 12/14/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/11/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App