Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone made a payment of $550, then claimed it as fraud but i have all the **************** that it wasnt fraudulent but cash app wont work with me to solve this dispute.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/28/2022, I sent $250+($7.5 fee) to my spouse CashApp "see Doc. 1", and also he transferred the amount to his bank account, but because he couldn't use the amount immediately, I made a dispute with my credit card company. So, due to the dispute, CashApp WITHDREW the amount from my spouse bank account "see Doc. 2". Also, my credit card company ignored my dispute and stated the transaction is a valid charge "see Doc. 3". Now, CashApp charged me $257.5 while neither I nor my spouse received the amount. I request that CashApp refunds the amount.

  

  Business Response

  Date: 12/14/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18529801
  
  I am rejecting this response because: Their staff says I need to cancel the dispute while as I already mentioned, the dispute was resolved in favor of CashApp, see attached document; it means they already have my money but never provided the service as stated and also withdrew the amount I sent to my spouse from his bank account.
  
  
  -**********************

  

  Business Response

  Date: 12/16/2022

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18th of this year I was scammed by someone representing Bitcoin I paid 120 to recieve ****. They took out 360 out if my account without my permission. My bank will not help me and cash app is no help to me S I have contacted then several times. These transactions are fraudulent and scam and I have asked cash to dispute the transactions and refund the money. But they refuse to help me at all.

  

  Business Response

  Date: 12/11/2022

  Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18529722
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28 I initiated an Instant Transfer from Cashapp to my checking account in the amount of $337.69. Since it was an Instant Transfer, Cashapp charged me $5.91, making the transfer amount $331.78. On 11/29 Cashapp went into my checking account and took the $331.78 back. I have spent the last 6 days trying to talk to Someone at Cashapp. I keep getting the same generic responses both in the chat and through email. Nobody seems to know what I'm talking. Cashapp DID however credit my account the $5.91 Instant Transfer fee with a note stating "For not instant", which I can only assume means they credited back the Instant Transfer fee because it wasn't an Instant Transfer! Then on 12/1 they fabricated the transaction log and if I hadn't taken screeshots there would be no way of proving that. That's not the only stunt they pulled either.

  

  Business Response

  Date: 12/11/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18525126
  
  I am rejecting this response because:
  This is not acceptable...a manager from Cashapp did reach out, however, he gave me the same information the other reps ********** I'm not disputing whether or not Cashapp made the transfer ro my bank.... THEY DID..on 11/28...on 11/29 Cashapp then went into my checking account and took the money back out!! Cashapp is denying this and keeps referring me to my bank who in turn refers back to Cashapp! Cashapp clearly stole my money! WHY would they credit me back the $5.91 Instant Transfer fee otherwise? Not only that but Cashapp changed my transaction log to show I received the funds that were transferred to my checking account on 12/1... which is impossible as transferred those funds to my checking account on 11/28.. THE *** I RECEIVED THEM!  So tell me how that's possible !? This is a shady business and I want my funds back!
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/14/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/11/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ******* and I have a disabled friend with a disabled son who lives in **** who needed help getting gas. She left home without gas in her tank. She stopped at Speedway and I spoke to the person at the register who said she couldnt take a credit card over the phone but that if I downloaded CASH APP, she would pay for it and have me reimburse her through the app. I did download the app and then tried to do as she instructed me, but due to the app being new on my phone, I could not follow her instructions, as the app wouldnt allow me. So she then suggested that I try it differently on my end and finally paid her the $20.00 so my friend could put $20.00 of gas in her car. 2 hours later, I received a prompt on my phone to confirm the payment.I then pressed a button to confirm the payment that I already paid earlier, but it paid a second $20.00 payment to the employee at the gas station. I tried to request a refund from her twice for the second payment of $20.00, but she refused to give my money back. I am also disabled and on a limited income and cannot afford the extra $20.00. So I called the Speedway manager ***** who proceeded to pay the $20.00 back to me. It is currently sitting in the DESTINATION CASH area and I need it in my bank account, which is about to be overdrawn. No one at CASH APP will help me get the $20.00 transferred to my bank account. Since Im new with this app, I dont know how or what to do to get it transferred. Please help me.

  

  Business Response

  Date: 12/11/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18524598
  
  I am rejecting this response because:I was never contacted by a Cash App representative to make sure my issue was resolved. I cancelled the app and all my personal information was deleted. I will not do business with them again, nor do I recommend this app to anyone. 
  
  **************************************************

  

  Business Response

  Date: 12/14/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/11/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, December 5th, 2022, I added the same Navy ******************** card to my Cash App profile (that I always do) as I was getting reading to "CashOut" so can get cash for my am commute (55 miles) in *********** as a local government employee. CashApp immediately locks my card (account value $817.15, stock value $230) and sends me bounceback messages about freezing the account for ***** hours and they would "get back" to me with the results of their "investigation". I just used the app at Albertsons, Target, and *****'s the evening before to buy baby food and diapers, and now this. So resulting, I can't travel to work today. I called CashApp and the reps are much help as they give the same script I received online through bounceback messages. To say this is a problem is a grand understatement.

  

  Business Response

  Date: 12/11/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18524117
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a dispute with them about a transaction that a merchant took money out of my account without my permission on nov 27 for ***** and havent heard anything from them so when I reached out to them now they acting like they dont have it so why do a dispute and they not doing they part and I want my money back

  

  Business Response

  Date: 12/11/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are 2 fraudulent transactions on my account and all they did was cancel my card. These appear to be from overseas and are never from trusted merchants. It should be easy to reverse the payment, they just choose not to.

  

  Business Response

  Date: 12/11/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been germtting the runaround regarding a dispute with a merchant. I have provided documents showing Cash App should refund me due to an ongoing dispute with Eternal Flaree for $74.90. This order was placed September 26,2022. I gave it a month before reaching out to the merchant. I was told that they had to restock. I proceeded to file a dispute with Cash App. Once the merchant printed a shipping label and showed them proof to keep my money, cash app closed my dispute. The merchant only did this to scam me. If the tracking number is tracked, the item was never shipped! I have opened my second dispute and have shown cash app support proof that the item was not shipped nor will it ever be and they dont want to enforce a refund hence not even trying to resolve my dispute. They are letting this merchant scam people using their platform!

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18522716
  
  I am rejecting this response because:
  

  I am getting the run around from these agents. I have opened up yet another case and it has gotten denied as well with no reason to. There has been a one sided decision and I was told Eternal Flareen provided documents. What documents? He never shipped the hoodie for refunded me. I have provided a tracking number that shows the product never arrived to the USPS. 
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/16/2022

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/15/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added a footlocker boost to my cash app card BEFORE making my purchase. The boost was not applied to the order. I contacted customer service and have been all around with no solution. This is extremely irritating. Please issue a refund for the difference.

  

  Business Response

  Date: 12/10/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App