Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting Apple Cash because on September 21st of this year I transferred $995.00 of my money to my Cash App account. The after transferring the $995 Cash App immediately declined the transaction. I have spoken to both Apple Cash and Cash App on numerous occasions for two months now and there has been no resolution to where my money is. Apple Cash tells me Cash App has my money and then Cash App tells me that Apple Cash has my money. This is very wrong for a person to have to experience just trying to receive my money back. I desperately need my money back because I am a mother of 2 and I am indigent living in every *****. Can someone please help me? Cash App Decline Transaction #************ Cash App Case# ******** Apple Cash Case Number ********* ; ********* Apple Cash Approval Code: ******. I am also reporting the Manager from Cash App known as MJ. ** contacted me after the BBB reached out to them cash app asking for account information and then telling me that she/he could not share any information and that there was nothing that they could do for me. How is this possible if it is my account? I really would just like my money back please.

  

  Business Response

  Date: 12/12/2022

  Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  
  
  Thanks,
  Cash App

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18535501
  
  I am rejecting this response because:
  I have no received my money back from Cash App. A lady named ** was of no help I gave all the information possible to get a resolution to this issue and Cash App fails to help. Apple Cash said the transfer went through and that Cash App accepted the transfer but as of yet I still do not have my $995.00

  Sincerely,
  
  ******************************* ****** ********

  

  Business Response

  Date: 12/14/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/06/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18535501
  
  I am rejecting this response because:
  I have not received my funds and Cash App accepted the transaction regardless of them stating that the transaction was declined. **** has a proof of posting and an approval code for this transaction. I am under the assumption that Cash App refuses to give me my money back and are scamming me. Cash App is I believe fraudulent. 

  
  Sincerely,
  
  ******************************* ****** ********

  

  Business Response

  Date: 12/16/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/06/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18535501
  
  I am rejecting this response because:
  I uploaded the email responses to the complaint and you can clearly see that the employee by the name of MJ would not help me with the issue at all. I still havent received my money back from Cash App. 
  Sincerely,
  
  ******************************* ****** ********

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November29 , 2022 I was sending payment to *************************. But the 500 dollar payment was sent to wrong ************************* in ******* and I have requested help in getting money back and requested from acct but no one will help from cash app to fix problem. Im disabled and second time with issues with cash app. Please help.

  

  Business Response

  Date: 12/14/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed via social media and ultimately through cash app. Cash app has previously closed accounts of the scammer but refuses to acknowledge how their lack of security lead to this person opening multiple accounts and continuing their scam. I found out too late that I was in fact being scammed.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** was renting a bed at my house. He signed agreeing that refund of deposit is subject to 30-days notice. He only gave 1 day notice. He wasnt happy about not getting back his deposit so he disputed the $210. Cash app took that amount from my account without getting my input. I called Cash app several times asking for their help, offering the evidence, but they refused and even hung up the phone on me. They protected the bad guy by helping him steal my money, and arent interested in helping me recover it.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unlawfully being accused of illegal gambling. I have reached out to cash app and they will not unlock my account due to illegal gambling activity which I am being wrongfully accused of. I am requesting BBB help to unlock my account. If you need anymore information please let me know. My cashapp name is $shamus87 *****************************

  

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i need someone to contact me it has been months now and you closed my account and there was money on it and i have not been able to get it out and no one seems to want to help me have gone through all the channels the you have told me to do and nothing i want my money and i want someone to explain and help with this problem it dont it a replay here in the next couple will have to take you to court...... cash app is the worst thing I have ever messed with and everyone will know. The account was sent to 575 2 months ago and I have case # ********. I hope you take this seriously because you have houses and no money and you don't seem to care like I have stated. I will come at you in every direction to ************ across about your company and get my money back. Please contact me asap.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/17/2022

   
  Complaint: 18534205
  
  I am rejecting this response because: they haven't told me anything about my old account and were my money is they keep giving me the same run around like before and act like they don't know who I am and like it's no big deal they took my money. I want my money 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/22/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/22/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several transactions on CashAp for Bitcoin in Several amounts $100, $1,100, $150, $10 and $500. These monies went to a company named Concextrades. This company and associate *********************, are scamming monies from people who are investing into their Bitcoin. Fraudulent scheme promising large payouts.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app sent me 2 cards in the mail (to an old address) despite the fact that my credit is frozen. It is unacceptable that you can receive this card (and presumably an account and app without them checking your credit. This is a terrible opportunity for FRAUD. Also, they will not cancel the cards over the phone. You must go though a ridiculous online process to cancel a card/account.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey someone hacked my cash app account and sent them self money from my account and took all my money and cash app is not wanting to give me my money back

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash App has been requesting me to verify my account which I have comoed 7 times now and still no response no Han to speak to and not to me tion they are holding my Govermwnt ID. I want all my info destroyed from there system. It should take 7 days to verify ID. When I sent over all the proper ID requested by them.

  

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/12/2022

   
  Complaint: ******** I have asked them time and time again and I have sent 7 times my govet ID and now since ******************** has reached out to them, they are asking again today for my **** ID I will not send it again that would be 8times it was sent.
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/14/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/12/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App