Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my card and asked for a replacement card and I didnt received a card with no explanation. I havent had a card for months or even longer. I need a cashapp card. I had direct deposit and I cant even get my direct deposit into my cashapp anymore. Now I have to pay fees to cash a paper check at *******. I need a solution for this *******************************

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23836581
  
  I am rejecting this response because: they did not provide any information or help with the issue
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 09/12/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/09/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings!On 8/24/2025, my Cashapp Account was Extensively hacked in the amounts of:($1499.00, Listed as Request) ($500.00, Listed as Request) ($491.24 Bitcoins), ($24.01, Bitcoins) ($1378.98 Bitcoins) & ($2000.00 Bitcoins) (All done on 8/24/2025) I have a PIN that MUST be used for any transaction to be made. That did not accur The business was supposed to have protected my account securely, but failed! The nature of my Dispute is that ALL these transactions were UNAUTHORIZED Transactions!I myself contacted Cashapp immediately after this happened. I was informed to Select ALL the transactions that were not Authorized by me, which I did, and proceeded to file a Claim. After which Cashapp replied back to me 2 days later saying: My claim was DENIED, because they have determined that the transactions were made by me or I authorized someone to use my Credentials. My Cashapp was locked and as the transactions started coming through one after another, my card was showing unlocked, but even with that being said, a PIN is still needed. To me it seems like an INSIDE HACK! TRANSACTIONS said sent by *********************, which is my company, on Cashapp Profile. I basically use Cashapp to receive funds. I have filed several claims, but I keep gettins the same responses back as if it's a duplicate of what is sent everytime. I have also filed as APPEAL, they again concluded that this was a Fradulent Claim. I have went from being a Business Customer to a Criminal to myself. Even with the Bitcoins Transactions, I supplied them with a transaction number so they could track the number to the person or even contact Bitcoin to compare their records. None of this was Investigated.

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23835939
  
  I am rejecting this response because: After ALL the Investigation /Cashapp has claimed they did, and ALL the Claims I filed, and they kept Rejecting along with my Appeal (Denied) This has caused me a lot of embarrassment from vendors that this card was attached to for Automatic Drafts. I pleaded and I pleaded to them that i did not Authorized any of these transactions, but they, preceded to issued me a new card after which they closed my account before the Investigation was completed. I should not have had to bring in a "Third Party" (BBB) to vent this to. I done everything I was told to do and my case just kept getting "Denied time after time. On, Sept. 10, 2025, I received an email stating "After they're review, they find that these charges were not Authorized. They sent a "Refund of $2059.80 in their own words: As a Courtesy... This should not be a Courtesy, but a Refund! I loss all my funds in a couple of minutes, (Totaling $5924.00) and I receive a "Courtesy Refund of $2059.80". I've had sleepless/Restless nights due to this nightmare I can't wake up from. I even supplied Cashapp with ALL the Transaction Numbers in order to follow the trail to the person or persons responsible for this criminal act. 

  Bitcoin Transactions: $2000.00 - $500.00 - $1400 - $25.00

  Fraudulent Requests: $1499.00 & $500.00
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/12/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/10/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23835939
  
  I am rejecting this response because: Terms applies to the customer use, not when Criminal activities have occurred. As far as an email, that was attached to this thread. no customer should just accept losing their hard-earned money due to fraudulent events. my card carried a two Authentication (Locked & Pin) No Pin was provided! I am looking to seek Justice not Excuses.. Put yourself in my shoes... This is so Unacceptable!!!  You just pulled a figure off the top of your head and sent me an email of a refund (No explanation, Breakdown) of how you arrived at the figure...As I stated from the beginning, this is NOT ACCEPTABLE!!! I sent Cashapp all the Transactions along this the transactions numbers! You Slandered my name/company, saying I myself or someone I know and gave access to my Credentials to make these transaction (False Acquisitions) I don't see how Cashapp can continue this Charade! 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/16/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/10/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23835939
  
  I am rejecting this response because: There is NO satisfactory compensation regarding my loss. As far as Cashapp claimed Policies (It has NO barring on my part) Those Policies are for the Customer use Protection, (Which was not met)

  due to Criminal use. These transactions should not have taken place while my Cashapp Card were LOCKED and a PIN being Required! There is ABSOLUTE NO EXCUSE for this to have happened. I wonder what part does ***************** play in this? This is so sad, how you place your trust in a Platform which don't care about how their customers are being treated. Yes, I have read a great bit of the horror stories that other customer has experienced, but never in a million years would I have guessed that I would be one of them. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm the sponsor on a cash app account for my son. On August 25, 2025, Cash App abruptly notified my 16-year-old son that his account would be closed on October 24, 2025. He had about $1.00 in checking, $4,131.85 (altogether)in savings, and over $100 in *******. He uses Cash App for direct deposit of his wages relied on it for daily expenses.When I contacted customer support to understand why his account was closing, I was treated extremely rudely. One representative shouted that he only had $1 in the account (ignoring the savings balance) and then hung up on me. Another representative admitted the correct balance and told me to link an external bank account to withdraw the funds.On August 27, 2025, we followed instructions and withdrew the full balance of $4,131.85 into my bank account (I am his legal sponsor). Cash App showed the withdrawal as successful. However, the money never arrived. My bank confirmed no pending transaction.On September 2, 2025, Cash App support assured me the transfer was still pending and would be eec's 9/3. On 9/3/25, I received an email fraudulently stating my son had unlinked his bank account at 2AM (while he was asleep). The transfer was reversed, & his funds remain locked in Cash App. He also cannot receive direct deposits from his job, leaving him without access to his wages.This has caused my son significant distress, financial hardship, and loss of trust. He worked hard for over a year to save this money, and he now cannot access it. I have documented over 18 hours spent trying to resolve this issue.Desired Resolution:1. Immediate release and transfer of the full $4,131.85 to the linked sponsor account.2. Correction of failed direct deposits and access to ongoing wages.3. Written apology from Cash App for the unprofessional treatment.4. Compensation for time, stress, & mental damages caused If this matter is not resolved promptly, I Will take legal action. I've reported to the ***** state regulators, as it's theft.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1/2025 I saw an offer in Cash App for $10 off of ANY purchase. I read the fine print and it said any purchase made in person or online using the cash app card for $10 or more. I added the offer and made a purchase online using the cash app card. I was surprised that the $10 did not come off. I chatted with support and was told that even though the offer still showed on my end, they had in fact expired the offer. I chatted for several minutes providing screenshots that the offer still was available AFTER my purchase so how could it have been expired. At that point I was told to come back to support after the transaction was posted and no longer pending and to make sure the $10 did not come off. I did that today and was basically told too bad, the offer expired. This was false advertising or bait and switch and I am very unsatisfied with this resolution.

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23835140
  
  I am rejecting this response because:

  The company changed their reason for denying it but still deny it. They now say it was the type of purchase made that disqualified it from the promotion even though the offer clearly stated any purchase.

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/19/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/10/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whenever I try to deposit cash to cash app at a 3rd party provider (doesnt matter which one) my transaction gets declined. This happened 4-5 times in August and its happened 2 times in September. The cashiers at the 3rd party location tell me this is a common cash app problem. I generate a new barcode each time in the store. Contacting cash app customer service is a nightmare. They gaslight me and tell me all of my declined transactions are due to an expired barcode. This is not possible as the barcode is new each time populated in under 5 minutes. They dont care and they wont listen to you. Their service fundamentally has issues and outages. It doesnt work as advertised. I wouldnt have such a big problem if they didnt lie to me and gaslight me. You get the same generic auto generated responses, which makes me suspect the people helping is actually an artificial intelligence agent. When a customer complains and explains the error is different from the error they said happened - you document this and reassure the customer it will be addressed. Why? It might be a new problem. But thats unlikely due to cashier testimony. Dont gaslight your customers and tell them theyre doing something wrong. Operating cash app is not rocket science. I would fix the problem because your service is not working as advertised. All it would take is one viral video to cause incredible brand damage and I dont want that to happen to you as a company.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 8th - A colleague transferred funds to my cashapp to help pay for a team lunch. August 11th - I attempt to withdraw the funds to my bank account and it fails. I reach out to support using their chatbot and they say my account is not frozen and should be working properly. August 21st - I try again to withdraw the funds and it fails. I reach back out to customer support and they say that the support team is going to investigate the issue and send me an email with updates. August 23rd - I have yet to receive an email or confirmation that my support ticket has been opened and is being worked on. I reach back out to CashApp and they say that the ticket is being worked on by the specialty team which they have no way of communicating with but that will provide an update on my ticket via email. At this point I request the ticket be escalated. My request for more information is considered a complaint. August 28th - I call into support and the agent tells me that the specialty team has provided no updates on the status of my request. He says that if I keep messaging or calling about this case it is going to slow down the investigation. I make 2 additional calls to cash app support and receive the same information that they cannot give me any updates and the specialty team will need to update me. I tell them all that it has been over a week and I still have not received anything from the specialty team. I ask if I can close my account and they say no because of the investigation.09/03/25 I reach out to their customer support chatbot for an update and get: "Thanks for getting in touch. We've escalated your case, and our team is actively reviewing it and working hard to resolve your issue. We'll send you an email as soon as there is an update," after going through the cashapp chatbot support.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23834648
  
  I am rejecting this response because:
  

  I still have not been provided a solution or update on why my account is not allowing me to withdraw funds or use my cash app balance.

  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 09/17/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/17/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just used my account yesterday and today I wake up to saying my account is closed. I reach out and ask why they say they have to escalate the issue. Now I did ID VERIFICATION and all a few weeks ago and was told everything is fine? I do not do fraud on any of my accounts and they cant prove any misuse I have used with my account. I do not know if someone reported my cash app or something but its wrong and I need my account as you can only have one. Can someone get them to contact me about this. And reopen my account. Its very suspicious Im going through child custody support with my ex and now my account is closed.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23833919
  
  I am rejecting this response because: whoever reached out to me didnt tell me anything other than my account is closed because of violations for terms? That doesnt help nor answer the issue as to why my account my sons account or my husbands account was closed. Especially when we havent misused our accounts at all? Doesnt make sense. And completely inconvenient when we use it for our business purposes? Someone needs to look into further and figure this out seriously. 
  
  Sincerely,
  
  Jasmine Story

  

  Business Response

  Date: 09/12/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/09/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23833919
  
  I am rejecting this response because: you still havent told me what terms and conditions I violated at all?? That should be somewhere as to why my account was closed? The basic general answer doesnt explain a thing. And when I respond to email thats all you say? So I got the BBB involved next Im going to reach out to places such as the ************************************ (****),***************, or Office of the Comptroller of the Currency (OCC). 
  
  Sincerely,
  
  Jasmine Story

  

  Business Response

  Date: 09/15/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/09/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My niece tried to send me 500 dollars it shows on my account as pending after contacting cash app several times they say it's under investigation my niece received an email that was completed and sent back nothing happened then we called again they said no further actions were called for that it would be resolved in several business days which has passed and still nothing I called back and asked to speak to a supervisor and was denied I just want the transaction completed and my nieces account un locked.

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cash app card was stolen. I was in a car wreck and was in the hospital. I noticed that it was stolen when I got out of the hospital. I check my cash app online on the app and noticed some fraudulent charges that was on my account that I did not do. I reported it to cash app and they refunded some of the charges but not all of them. Then a few days later I get a email stating that CASH APP STATED THEY CONDUCTED A REVIEW OF MY ACCOUNT AND BASED ON THAT REVIEW THEY HAVE FOUND THAT I VIOLATED THEIR TERMS OF SERVIVE, SO THEY DEACTIVATED AND CLOSED MY CASH APP ACCOUNT AND STATED I WILL NO LONGER BE ABLE TO USE MY CASH APP ACCOUNT OR ITS FEATURES. How can they do this to me and it wasnt even me that did all this like I stated previously I had a car wreck. My card was stolen and someone else made fraudulent purchases using my card and then they did this to me, please make me understand why they did this to me.

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3, 2025, I initiated a transaction based on a cashback offer that was explicitly displayed as active and applied to my card within the Cash App mobile iOS application. Cash App subsequently refused to honor this offer, citing an expiration date and time that was not reflected in the app's user interface, resulting in a direct financial loss for me.Timeline:1. On or around September 1, 2025, I activated a "$10 off any purchase" offer for my Cash App card.2. On September 3, 2025, at approximately 11:18 AM EDT, I confirmed the offer was still active within the app and proceeded to make a $10 purchase at ************** to utilize it. The app interface gave every indication that the offer was valid and would be applied.3. The $10 discount was not applied to the transaction.4. I immediately contacted Cash App support. Over the course of the conversation, their representatives claimed the offer had expired on September 1, 2025. They provided conflicting expiration times, with one agent stating 6:50 PM EDT and another stating 8:05 PM EDT.During my chat with support, I provided a screen recording that proved the offer was still showing as active on my account, even after they claimed it had expired two days prior. Despite this evidence, the support team repeatedly denied any responsibility or possible recourse. They refused to honor the offer the application advertised, declined to issue a credit for the loss their app's defect caused, and provided no information regarding a fix for this critical bug.This business practice is unacceptable. An application that handles user finances cannot mislead its users about active discounts and then refuse to take responsibility when its own faulty interface causes financial harm.Cash App needs to resolve this issue immediately and provide a clear plan for doing so.

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23833343
  
  I am rejecting this response because:

  The email I received from CashApp support  in response to this complaint continued to reiterate the same talking points from the original representatives, failed to take responsibility, and failed to provide my requested remediation which was a concrete plan for resolving the bug that caused this incident in the first place.

  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 09/16/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/11/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23833343
  
  I am rejecting this response because:

  The correct information provided to me is at odds with my experience and my provided screenshot evidence.

  Per the Cash App Offers Terms (******************************************), users may only have one offer active at a time. At the time of my purchase, the app was showing the $10 off offer as active and did not allow me to replace or remove the offer, nor did it allow me to view expiration or terms data due to the aforementioned bug in the companys application.

  I used Cash App Offers under the assumption that Cash App would display to me:

  1. offers that I could use

  and

  2. the rules and expirations for that offer

  Due to the bug in the companys software, they did not hold up their agreement described in the Cash App Offers Terms as stated here: Instructions for redeeming each Offer will be shown to you in the app.

  This issue can be seen in the screen recording I shared in my initial support chat.

  The company continues to deny responsibility for the fault in their software that has caused them to breach their offer terms.

  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 09/23/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/11/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App