Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey yes , To who this May concern Im contacting you because Im having a issue with my cash app account with the card I cant use it at all and they keep holding my money and wont let me use it I cant even use it to pay cash app money thats I owed . Only because I send money to ******* ****** using the name **** only because of thats and the reason I send thats name was **** was part for a car thats person was gonna buy the car part for me thats why I told ******* Cuba and I always send money to ******* ****** and never had a issue with cash app before in my entire life so I dont understand why it takeing them a month to resolve my issue i been patiently waiting on them since Aug 5 2025 and now we on September 3 ************************************************************** and telling the same thing over and over and thousands times what Cuba mean and I ready explain to them I dont knows if I being hack by them oh Im talking to a scammer can u explain to me what going on please I will wait for your response Thank and Have a Blessed Day! Sincerely , ******* ****** Cash app name it is $LileanaRivera Any questions dont hesitate to contact me back through my email

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : 8/13/2025 Amount money: $135 I sent $135 to my daughters cash app account $Kimoraalwaysnumber1 contingent upon the fact that she would send the money right back. When she attempted to send the money back Cash app blocked her account immediately. She tried to refund the money back to me but it blocked her. We called Cash app and was told her account is Frozen so the $135 will return back to the sender which is me. I have not received it as of yet. I tried to request a refund but when I did, I received this message this refund could not be processed, please contact customer service for more information. I have contacted customer services 2 times through the app on 8/13/25 and 8/14/25 and 5 times over the phone on the following dates listed below. 8/15/25 1:33 PM 8/19/25 12:05 pm 8/28/25 9:06 PM 8/29/25 1:01 PM 9/4/25 12:36 PM Each time I contact customer service I receive the following messages 2 messages:1. Your payment is under review to check that it meets our Terms of Service. You can track the status of this payment in Activity. You will receive an email within 2 business days requesting more information about this payment.2. Cash App has a policy to comply with U.S. laws regarding economic sanctions. Engaging in transactions that involve jurisdictions or groups sanctioned by the United States, or engaging in any ************** that violates U.S. sanctions is prohibited under Cash App's General Terms of Service.48 hours have now turned into 22 days and I still have not received my money. The money never showed up in my daughters cash app account.

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with ****************** that I was using to receive my paycheck from. The company closed my account and stated that I violated their terms of service. I only used it to receive my direct deposit and transfer the funds to my account. The closure of the account caused issues for me as I had to have my paycheck be re-routed to another account. I contacted their customer service for them to do a review of my account and no research is done on their end and no reason for the closure is given. I also had several fraudulent charges on my account and was never given my money back in those instances.

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday, September 1, 2025 - 3 1/2 hours on the phone....I had a ********* issue with not being able to get the ** channels. I went on line to ********* chat. This chat routed me to a "service tech" who went through the normal trouble shooting routines. He had me to download an app call RealVNC Connect in order for him to troubleshoot further. From there, this "tech" went into my Cash APP and stole $750 and into a Credit card for an additional $400. I immediately filed a dispute with *************** denies this tech is part of their empire, my bank is saying it's a Cash App problem and now Cash App has denied any fraudulent activity based on the fact that it came directly from my account and the credit card is still working on it.The number of the supposed ********* tech is ************. He goes by the name of *****. He has even communicated with me after the fact, via text and voice, that they took too much money and they want to refund it. They want me to re-install that same app so they can "put" the money back.Of course, I'm not going to do this. I believe Cash App should reverse the transactions based on the accounting of the events. I'm not sure what they consider fraudulent if it is not this.The whole interaction was a service tech from Direct trying to fix my ** problem. This tech someone infiltrated the *********'s Chat line. I thought I was dealing with Direct the full time. There was no break in the conversation. He just kept going from one thing to the next "trying" to get the ** working. I had no idea he was really hacking my banks.

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23839235
  
  I am rejecting this response because:  This issue is still active.  I have received the refund for the $249, but not the $499.  They resolved the one withdrawal in my favor and not the bigger one.  These withdrawals happened back to back.  He tried to get more with several other attempts.  Even the next day, he said he had taken too much and wanted to refund to me, just needed my account information.  I absolutely denied this.  The guy went into my account and attempted several withdrawals without my permission.  He was pretending to be ********** trying to fix my problem.  Some how he infiltrated my on-line chat with Direct.  He had me going back and forth to my Direct Equipment as if he were trying to reset everything, etc.  He stole from me during this time when he had access to my information thru Direct.  I have sent the conversations he has had with me to Cash App and to the BBB.  I have also sent his email address, his phone number (which has since been disconnected).  Again, Cash App gave me back the $249.  Cash App denied the $499.  Cash App needs to refund the $499.  Direct has denied this person being a part of their company.  I just need the stolen my money back.
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/17/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/17/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They did provide a full refund.  Thank you.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Cash App (Square, Inc.)Complaint Description:On August 25, 2025, I was contacted by an individual who falsely claimed to be law enforcement. This person told me there was a warrant out for my arrest and that I needed to pay for a bond in order to avoid legal consequences. Under this false pretense, I was instructed to send $1,750 through Cash App.After the transaction, I realized this was a scam and that the individual was not law enforcement. I immediately recognized that Cash App was the payment method used to perpetrate the fraud. I contacted Cash App for assistance in recovering my funds, but I have not received any meaningful help or resolution.While I understand that Cash App may not be directly responsible for the actions of third-party scammers, the company facilitated the transaction and has not provided sufficient support for fraud victims like myself. I believe Cash App should have stronger protections in place to prevent scams of this nature and to assist customers when fraud occurs.Desired Resolution:I am requesting a full refund of the $1,750 that was fraudulently taken from me via Cash App.Thank you.

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/13/2025

   
  Complaint: 23838689
  
  I am rejecting this response because:
  

  company did not proceed with refund of my money nor did they help in a meaningful way but only gave me options that,  had they done research on their part, would see I had already attempted with no helpful outcome.

  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 09/15/2025

  As of now they have not helped in a meaningful way ans I do want to proceed w my complaint and reject their response. Can you help with this? Heres is the complaint number: Complaint #******** Its for CashApp. Thanks! ******* ******

  

  Business Response

  Date: 09/17/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/12/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23838689
  
  I am rejecting this response because: disagree and I am still waiting for refund. Will continue to appeal decision until an agreement is made that I agree is fair.

  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/26/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/15/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Cash App accounts, $appreciategenerosity and $asushouldalucin, were closed for alleged Terms of Service violations. These accounts are used exclusively for legitimate business transactions providing [briefly describe your business, e.g., consulting, creative services, or retail products]. All payments are documented with invoices and receipts.I previously appealed, but Cash App stated nothing further can be done. I request a clear explanation for the closures and assistance to access my remaining funds. Supporting documentation is available.Attachments / Supporting Documentation:Screenshots of account closure notices for $appreciategenerosity and $asushouldalucin Cash App transaction history matching business payments Sample invoices and receipts for services/products provided Sincerely,*** ******* ******************* ************

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app refused to give a provisional credit for something that was obviously a mistake on there behalf. I was in a hospital and my money of iver $******* was transferred out of my account into a account that I have never even had. I requested a refund but they closed my account prior to this so in there eyes I don't matter. $******* is a lot of money to me and I'm very upset about it. I didn't authorize nor receive or benefit from this ******* there insured for this sort of thing so why can't they be more helpful instead of judgmental.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a message from Cashapp that my account was being closed due to a violation. I reached out to them on several different occasions to get answers and questions. for almost 45 days I have been receiving the same response that is not consistent to the information that was presented. they keep stating they are escalating my case and reviewing information and nothing has been resolved. there is not anyone to call or talk too and they continue to send the same misleading information.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23837126
  
  I am rejecting this response because: no matter how much information I submit to them, they can not tell me what triggered this action.  all items and transfers have been legit business or repeat transactions.
  
  Sincerely,
  
  Grizzy Green

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/11/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23837126
  
  I am rejecting this response because: the consumer fails to identify the issue that caused this acquisition. I have sent over documents several times and they still won't identify the transaction that prompted this. They have failed as a business with communication and the lack of transparency. 
  
  Sincerely,
  
  Grizzy Green

  

  Business Response

  Date: 09/21/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/11/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been utilizing Cash app to transfer money to family friends etc in the midst my personal information was compromised and it's costing me daily. My credit score is 450 horrific never has it been I'm unable to apply for anything I'm denied for nearly everything please this has been crucial for me

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cashapp. Card information stolen. Fraudulent activity. I have used them for years and all of a sudden a few thousand dollars to one vendor unauthorized. Contacted support, closed cards, gave information requested. Account closed with no follow up, no information. Logged in to contact cashapp support and was blocked from them with no ability to speak to support and was not provided documentation or follow up questions. Thousands gone and just blocked. Im at a loss, I followed all regulations, answered all questions and just blocked.

  

  Business Response

  Date: 09/11/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App