Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to log into my cash app on August 31 2025 and it said that my account was closed because it violated the terms and conditions. Cash App could not give me any explanation as to why it was closed. I filed an appeal and tried to talk to a live agent and was not successful. I have never done any fraudulent activity on my account ever. I am very upset and am willing to take legal actions since the company can not provide an explanation AND proof as to why my account was closed.

  

  Business Response

  Date: 09/12/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23833191
  
  I am rejecting this response because: I have reached out by phone, email and the app and no one has gotten back to me. It doesnt take days to tell me WHY my account was closed. I want to know the exact reason my account was closed with proof. If you can not provide that then I will get an attorney involved.
  
  Sincerely,
  
  Asia ******

  

  Business Response

  Date: 09/17/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/16/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23833191
  
  I am rejecting this response because: I want a SPECIFIC and CLEAR reason as to why my account was closed and what terms SPECIFICALLY did I violate.
  
  Sincerely,
  
  Asia ******

  

  Business Response

  Date: 09/23/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/16/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  

• Initial Complaint

  Date:09/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered lunch online on August 26th from Angeles Panediera in ********, Ks. The food was ordered at 1:29 with a promise time of 1:55. I arrive early because I am hungry at 1:42. There is a sign on their door that says closed until FOUR. So of course I get no food and they dont answer the phone. I then ordered lunch elsewhere. The business has not refunded me, and cash app DENIED my dispute!!! Ive never made a dispute, and when I have evidence and make my first one, it was denied in 24 hours. How did the business provide the goods if they were closed? Idk, but cash app says they did! It is unbelievable that they dont believe that I didnt receive the food but turned around and spent $50 for lunch at another restaurant down the street!! They didnt care, didnt want to do any work on their part, so it was denied. I have uploaded the receipt from them showing food promised at 1:55 and then also the timestamped photo where I pulled up and they were closed! That makes getting your food impossible!

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello - I am reaching out to file a complaint with a refund request by a scammer. I provided all details and proof this was a scam since the individual blocked me after payment. I provided all text data and screenshots and was still denied by my claim. I am entering this complaint since my case was not properly handled with a refund.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash App closed my account saying I violated there terms of service and agreement, by gambling or raffles or playing bingo. I have never done any of these offenses, I feel like it is fraud, they will not show proof or provide an explanation. I have done nothing wrong

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23830850
  
  I am rejecting this response because: They are refusing to provide documentation of what rules i violated, and they wont give me a straight answer on what i did. They have not provided any proof that I did any wrongdoing, i feel like it is fraud.
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/09/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23830850
  
  I am rejecting this response because: They still have not said what rule was violated, after being repeatedly asked, and for them to tell what rule was violated. PROVIDE ME WITH A RESPONSE OF THE RULE THAT WAS VIOLATED OR PROOF SHOWING THAT I VIOLATED THE RULES!!!!!!
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 09/17/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/09/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23830850
  
  I am rejecting this response because: This is fraud, you reviewed emails but still havent sent proof of wrong doing. I am going to reach out to a lawyer, because I am simply requiring Cash App to provide me proof of negligence. Send proof.
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app allowed the company to charge my debit card with any prior authorization. I did not acknowledge nor authorized cash app to take any money from my debit card for any purchases nor did they confirm any of my information to make sure it was me making a purchase. I simply received a notification that fashion nova took money from my account from my bank alerts and it was taken via cash app. I tried to dispute this with cash app and they said i authorized this purchase which I did not nor did they confirm any of my information to even check if I made this authorization which is not secure on their end

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Cash App due to their repeated denial of a legitimate fraud dispute and their failure to conduct a thorough investigation. I was scammed by individuals who promised me a $5,000 loan. They instructed me to pay $683.38 for loan insurance, claiming it was required before the funds could be released. As someone unemployed and financially vulnerable, I believed their explanation and followed their *************** complete the payment, I transferred money from my **************** account into my ********************** account and sent the funds to the individuals. I also provided my **************** login credentials, believing I was working with a verified lender. Instead, they deposited fraudulent checks into my account, which led to both of my **************** accounts being permanently closed. I am now unable to open new accounts due to fraud markers placed against **** reported the transaction to Cash App and submitted a dispute multiple times. I provided phone numbers, email addresses, and a full account of what happened. Despite this, Cash App has denied my claim five times, without offering any proof that the merchant delivered goods or services. I do not believe a proper investigation was conducted, and I have received no explanation for their decision.This situation has caused me severe financial and emotional distress. I am not seeking financial gainI am seeking the return of funds that were stolen from me. I trusted Cash App to protect its users, and I am asking the Better Business Bureau to help hold them accountable and ensure that victims of fraud are treated fairly and respectfully.

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2025, I attempted to send $60.00 to ***** via Apple Pay using my Cash App Card. The transaction is marked as Completed in my Apple Wallet history, and $60.00 was deducted from my Cash App balance.However, ***** did not receive the funds from this transaction. Because the payment never reached her, I had to send a second payment of $60.00 using my ********* card, which was successfully received.This left me having paid twice, while only one payment was actually delivered to the recipient.I filed a dispute with Cash App and provided supporting documentation, including:Screenshot of Apple Wallet showing the Cash App Card transaction marked CompletedCash App statement showing the $60.00 deduction Proof of the successful $60.00 ********* card payment received by ***** Despite this clear evidence, Cash App denied both my initial dispute and my appeal, refusing to return the $60.00 deducted from my Cash App balance.This is a violation of ***************************** Transfer Act), which requires financial institutions to investigate and resolve errors where funds were deducted but not delivered. It also qualifies under card network dispute rules for reversal, since no goods or services were received in exchange for the payment.Resolution Requested:I am requesting that Cash App/Block, Inc.:1.Refund the $60.00 that was deducted from my Cash App balance but never received by *****.2.Provide confirmation that this case has been corrected and closed.Thank you for your assistance.Amount in Dispute: $60.00

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23830536
  
  I am rejecting this response because: they are refusing to apply my money back to my account. Ive expressed to them on numerous occasions that Ive contacted ***** support who advised the payment was declined by the ****. ***** support was not able to help me and referred me back to cash app.

  There should be an easier way to figure out how my funds have disappeared between Apple Pay and cash app. Cash app is saying it shows payment completed but are not trying to trace the money and figure out why its in limbo. ***** support was not been able to help me. At this point Im feeling like cash app is stealing from me.

  I had to use a different **** card just to pay for services because the money didnt send. Ive provided proof and everything. I could understand if I made a mistake but this is technology were talking about. I cannot control or comprehend how the transaction isnt able to be traced and figure out where the money is because ***** support is telling me that the money isnt with them. So no Im not satisfied with the outcome. Ive been dealing with this for a month. Its insane.

  
  Sincerely,
  
  Breonnah ******

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/09/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23830536
  
  I am rejecting this response because:

  I need a manager or someone from Cash App to contact me. The response they sent on 9/9 does not resolve anything.

  
  Sincerely,
  
  Breonnah ******

  

  Business Response

  Date: 09/17/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/09/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash apps cashbot stated Thanks for sharing those details. Based on how the *** reimbursement benefit works, once you receive $300 or more in qualifying paycheck direct deposits in a calendar month, you unlock unlimited free in-network *** withdrawals and one instantly reimbursed out-of-network *** withdrawal for the following calendar month. For example, if you received $300 in direct deposits in August, your benefit period would run through the end of September. However, the benefit only covers one out-of-network *** reimbursement per calendar month. If you made one out-of-network withdrawal in August and another in September, each should be eligible for reimbursement if you met the direct deposit requirement for both months.I made one withdrawal on August 20, 2025 and another one on September 2, 2025. I did not get the *** fee reimbursed for the September transaction. After contact customer service, a ********************** representative stated So your next one free out of network *** withdrawal should be after the next ************************************************************************************************ our case, your latest one was on August 20, 2025.This is misleading information and was not stated anywhere in their advertisement or website.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with ********************** and I have never used the account for gambling activity or anything illegal. They said I violated terms of service and instead of telling me how I specifically violated the terms of service they send a manual of rules. I don't have my records because a cash app representative manually deleted my account. I have read and seen I'm not the only person cash app has done this too. I have only used my account to send or receive funds from family, use it when shopping online, pay bills and send security deposit for hair. I don't ****** at all.

  

  Business Response

  Date: 09/10/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23830225
  
  I am rejecting this response because: they continue to tell me the same thing but not specifically what terms of service I supposedly violated. They give random answers . I know I did not violate any terms of service. I don't ****** and have never used my cash app account for anything illegal and they can't or won't show proof that I did.
  
  Sincerely,
  
  Staconey ******

  

  Business Response

  Date: 09/15/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/14/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23830225
  
  I am rejecting this response because: Cash app hasn't given me the specific reason as to what terms I violated. They had a representative that manually deleted my account so I lost all my records. When they say you violated they don't give you the specific term you supposedly violated. They give you a list of things or term that violate the terms of use but they don't tell the customer what specific reason or term you supposedly violated.
  
  Sincerely,
  
  Staconey ******

  

  Business Response

  Date: 09/17/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/10/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23830225
  
  I am rejecting this response because: I don't have any records because a representative from your business manually deleted my account and my records. You say there was an investigation done but I was not told what was specifically found. You keep giving me a list of terms violations but not the one I supposedly violated and proof that I violated it.
  
  Sincerely,
  
  Staconey ******

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to send money through CashApp to a friend on July 22 and put 'cuba' in the subject as it was for a Mission trip. The transaction did not go through and CashApp send me an email asking for an explanation. I provided explanation, but they still blocked my account. I called their customer service several times up to today and their associates have told me the can't help. They can't give me access to my $176 balance.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23830028
  
  I am rejecting this response because: CashApp has been dragging their feet while not releasing my money. I didn't break any law.
  
  Sincerely,
  
  Lovemore Masakadza

  

  Business Response

  Date: 09/15/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/14/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App