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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,692 total complaints in the last 3 years.
    • 3,763 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a content creator from ******* and I was monetized by facebook to earn money for my content, but my earnings were restricted for no reason, I have tried to appeal the limitation but facebook denied my appeal.This is my profile : ********************************************************** (this is the one that was restricted)

    • Initial Complaint

      Date:08/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not requesting the return of my business account. My complaint is about the broader damage caused by Meta's faulty algorithmic enforcement, which misidentifies legitimate businesses and flags them unfairly.I run a small digital education company with over ****** followers on Instagram. At the age of 62, my account was flagged as if I were a 13-year-old, simply because Metas algorithm made a wrong assumption.I lost credibility in front of thousands of real customers who trusted me. The algorithm's decision was final, and there was no meaningful human review. I had no chance to explain, appeal properly, or receive any logical response. This has caused financial and emotional harm, and irreversibly damaged the trust I had built over years.This complaint is about how automated systems with no accountability can destroy real businesses, and how **** seems unwilling to correct or even acknowledge these *****. I want to raise awareness and demand accountability.

    • Initial Complaint

      Date:08/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son's Instagram account (@cameronbrisky) was wrongfully disabled in August 2025, due to an old email that was originally used to set up the account when he was in middle school and is no longer in service. He followed the appeals process, sending in the required picture confirming that he is a real person, update email, etc. but was denied without explanation. He uses his Instagram in conjunction with work, thus disabling his account affects his livelihood. This matter could be resolved by **** in a matter of seconds, but their customer service is nonexistent despite booking net income of $62billion last year. This needs to be resolved in the next two weeks or the account data will be permanently eliminated.

    • Initial Complaint

      Date:08/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We use ***** services, specifically Facebook and Instagram Ads, to advertise and generate leads for our business. Recently, our advertising account was suspended without clear explanation.We immediately filed an appeal, but we have not received any response or resolution. It has now been over 24 hours since the suspension, and this delay is significantly impacting our business operations, as Meta Ads are one of our primary methods for client outreach and lead generation.We believe this suspension is unjust, as our business follows advertising policies and relies on ***** platform to serve our customers. We respectfully request that **** review our case promptly, provide clarity regarding the suspension, and reinstate our account so that we may continue using their services.Thank you for your assistance in resolving this matter.

    • Initial Complaint

      Date:08/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello - both my Instagram (@_jstuart_) and Facebook were wrongfully suspended without notice, which is part of a systemic issue with their AI over the past few months that has been covered by several news outlets, but not properly addressed. I have had these accounts for 15+ years and have always maintained their integrity. Losing them has made a meaningful impact on my life, as IG is my primary method for communicating with my community globally. I have also lost precious memories dating back to middle school from my FB (including my conversations with my grandfather, who passed away this year - FB was how we communicated because he moved abroad several years ago).Meta has not acted in good faith by 1) allowing their AI to terminate their service without notice or proof of violation (of which, there is none) and 2) not providing any suitable / workable way to resolve / refute the automated AI decisions.I am seeking reinstatement of these accounts immediately.

    • Initial Complaint

      Date:08/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our official #WhatsAppBusiness number *****************, belonging to *********************** (a registered ********************************** operating for over 7 years), was permanently banned by Meta / WhatsApp Business without clear justification.This number is not personalit is our companys official communication channel, published in contracts, advertisements, and on our website (*************************). It is also linked to our verified Meta ad accounts. All of our customer acquisition and service operations depend on this line.The sudden and unexplained ban by **** / ******** Business has caused severe disruption, reputational damage, and financial loss. Hundreds of clients contact us daily, and we are currently unable to provide contracted services, which undermines client trust.Since the ban (August 2025), we have contacted Meta / WhatsApp Business through more than 10 official support channels and emails, yet we have not received any response.We emphasize:1.We are a legitimate, verified U.S. business, fully compliant with regulations.2.We do not send spam, mass messages, or violate WhatsApp Business or Meta Commerce Policies.3.This action appears to be the result of false reports or an algorithmic error.We respectfully request: Investigation of this unfair ban. A clear explanation from Meta / WhatsApp Business. Immediate reinstatement of our official WhatsApp Business number.Metas unjustified action through ******** Business ***** not only our company but also consumers who rely on us daily.

    • Initial Complaint

      Date:08/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to login to Instagram app, only mobile browser. Company is unresponsive, account status is clear and Instagram is unresponsive

    • Initial Complaint

      Date:08/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Following up yet again please un-diable / unsuspend my account I did nothing wrong and and your algorithms are in fault I appealed and waited 180 days time to allow me to have my original account back or I will involve authorities or lawyers if need too and this is by no means a threat I will request such help I have reached multiple times and will do what I have to do you have done nothing nor responded back to me Ill contact the better business bureau because this is absolutely unacceptable. I lost my twin brother back in 2022 I have been diagnosed with severe depression PTSD and Anxiety. My account was disabled in error by their support systems algorithms they have no customer support services I have reached out multiple times without a response or resolution. On my account on ******************** ***** B-Rabbit ********** which uses ********************* I have lost every picture, video, memories of my brother **** ********** when he passed I notified them and the made me an admin to his memoriam page they disabled my account due advertising my account is a normal personal account and I did not advertise on my account I have no acesss to the above listed things Im missing the most my twin brother. This is causing me anguish and heartbreak. There is not an email I havent tried or phone number in order to reach someone to help me regain control of my account and his memoriam page. I want this fixed as soon as possible. This is the most hurtful thing I have ever had to go through and I never once thought a company could be this cold. Ive tried everything and asking that you intervene so that this can be resolved so that I can still have my page and also celebrate my brothers legacy. Please do the needful and help me with this. Please and thank you

    • Initial Complaint

      Date:08/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Formal Complaint Against ********************I am filing a formal complaint regarding a withheld payout of $135.98 USD that has been blocked for over 3 months due to a technical error caused by ********************Issue Details:On August 7, 2025, a Meta support agent performed an internal update on my account.This update created a duplicate payout profile linked to my bank account (Bank Misr *****, resulting in a blocked payout and a false name mismatch error.This issue has persisted since June 2025, and all attempts to resolve it through support tickets have ************** Attempts:Multiple support tickets opened (#*************** and others).Provided all required documents (ID, bank statements) multiple times.Communicated with several support specialists ****** ***** ******* Suhasini, Jayathri).Contacted senior staff via ******** and email with no resolution.Impact:Financial hardship due to blocked funds.Frustration and time lost over repeated unhelpful responses.Requested Resolution:1. Investigate and correct the technical glitch (merge or delete duplicate payout profiles).2. Release the withheld payment of $135.98 USD immediately.3. Provide confirmation that the issue has been fully resolved.Additional Information:The issue is related to Facebook payments under ********************Supporting documents and screenshots of all correspondence are attached.Ticket References: #***************

    • Initial Complaint

      Date:08/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account, @DolledbyDezzy, has been wrongfully deleted multiple times despite being a legitimate business page for my nail services that I have operated for years. The first time it was removed, Instagram claimed it was due to sexual content involving a minor, which is completely false and deeply concerning. My page has never contained such contentit is strictly for showcasing my nail art, connecting with clients, and running my small business.I believe my account may have been hacked or wrongfully reported, which has led to repeated removals without proper review or due process. Each time, I lose years of work, my client base, and my business exposure. I have attempted to appeal through Instagrams internal processes but have not received a fair resolution.This ongoing issue has caused significant harm to my livelihood, reputation, and income as a self-employed nail technician. I am requesting that my account @DolledbyDezzy be reinstated immediately and that Meta/Instagram provide protection against further wrongful removals of my business account.

    Meta Technology Company is NOT a BBB Accredited Business.

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