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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,692 total complaints in the last 3 years.
    • 3,763 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Formal Complaint Against ********************I am filing a formal complaint regarding a withheld payout of $135.98 USD that has been blocked for over 3 months due to a technical error caused by ********************Issue Details:On August 7, 2025, a Meta support agent performed an internal update on my account.This update created a duplicate payout profile linked to my bank account (Bank Misr *****, resulting in a blocked payout and a false name mismatch error.This issue has persisted since June 2025, and all attempts to resolve it through support tickets have ************** Attempts:Multiple support tickets opened (#*************** and others).Provided all required documents (ID, bank statements) multiple times.Communicated with several support specialists ****** ***** ******* Suhasini, Jayathri).Contacted senior staff via ******** and email with no resolution.Impact:Financial hardship due to blocked funds.Frustration and time lost over repeated unhelpful responses.Requested Resolution:1. Investigate and correct the technical glitch (merge or delete duplicate payout profiles).2. Release the withheld payment of $135.98 USD immediately.3. Provide confirmation that the issue has been fully resolved.Additional Information:The issue is related to Facebook payments under ********************Supporting documents and screenshots of all correspondence are attached.Ticket References: #***************

    • Initial Complaint

      Date:08/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account, @DolledbyDezzy, has been wrongfully deleted multiple times despite being a legitimate business page for my nail services that I have operated for years. The first time it was removed, Instagram claimed it was due to sexual content involving a minor, which is completely false and deeply concerning. My page has never contained such contentit is strictly for showcasing my nail art, connecting with clients, and running my small business.I believe my account may have been hacked or wrongfully reported, which has led to repeated removals without proper review or due process. Each time, I lose years of work, my client base, and my business exposure. I have attempted to appeal through Instagrams internal processes but have not received a fair resolution.This ongoing issue has caused significant harm to my livelihood, reputation, and income as a self-employed nail technician. I am requesting that my account @DolledbyDezzy be reinstated immediately and that Meta/Instagram provide protection against further wrongful removals of my business account.

    • Initial Complaint

      Date:08/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - asking for account back when none of the community guidelines were violated

    • Initial Complaint

      Date:08/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      @NicoleBrescia -Attn: ********************,I am filing this complaint because my Instagram account, username @NicoleBrescia, was disabled on Aug 16, 2025. This was done in error, as I havent violated your Community ************ primary concern is that I have been locked out of my account and have no way to appeal this decision. When I try to log in, I am shown a screen stating my account is disabled, but there is no "Request a Review," "Learn More," or "Appeal" button. Also, when I try to log in, the system tells me my password is incorrect, forcing me to reset it repeatedly. This confusing behavior makes it impossible to use the standard appeal process.I believe this issue is linked to a second account I manage for my son's soccer, @Brayden_Soccer2011. I created & have sole access to this account & set it up to put his soccer videos per his coach for future coaches & scouts. That account was also disabled, and I immediately began the verification process. First, I submitted a video of my face as requested. Then, when asked to provide an ID, I uploaded my own. Finally, when the system asked for a "second ID," I submitted my sons passport along with my own ID. My intention was to comply with the request and to prove that I am a parent managing his account. The system immediately and permanently disabled the account after that submission.This account @NicoleBrescia holds immense personal value to me, & contains irreplaceable *************** of my family, including my late grandmother. I do not have copies of these memories anywhere else. The permanent loss of this content would be devastating.I already submitted a video facial appeal on Aug 16, 2025, but the screen has remained in the "under review" state ever since. I am requesting that a human representative from **** review my account & restore it. My account was disabled due to what appears to be a severe misinterpretation by an automated system of my good-faith attempt to verify a second, related account.

    • Initial Complaint

      Date:08/24/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a doctor and a long-time Instagram user. On June 12, 2025, my Instagram accounts (@ilacsizyasiyoruz, @ilacsizmarket, @nopillsnocry) were suspended due to copyright complaints. I resolved all disputes directly with the complainants, and all copyright complaints have been officially withdrawn.Despite this, ****/Instagram has failed to reactivate my accounts. Over several months, I have submitted multiple appeals through all official channels but have received no meaningful response or support.This situation has caused serious harm:I lost access to my professional content and years of ******* patients and audience cannot reach important health-related information I shared.The suspension has created financial and emotional hardship, as these accounts are essential for my professional practice.The email linked to my accounts is **************************** Relevant report numbers provided by Instagram include: #***************, #****************, #****************, #******************* a paying customer of **** services and as a professional relying on Instagram, I believe this is unfair treatment and extremely poor customer support. I kindly request that **** immediately reviews and restores my accounts.

    • Initial Complaint

      Date:08/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      facebook / mete deleted my face book account on the premise that their algorithms said my name was my real name thus causing me to loose 100s of pictures that cant get back of sentimental value i would like to get my account back but their help section doesn't work I don't know what else to do

    • Initial Complaint

      Date:08/24/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried everything possible to contact Facebook Meta about posting concerns. There is NO way to communicate with them, so I am hoping you can help me. My personal account is considered as SPAM - no warning, no explanation, no help to resolve it whatsoever. Can you possibly put me in contact with someone so I can resolve this problem, please.

    • Initial Complaint

      Date:08/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Meta (both Facebook and Instagram) ads contain many scams. It's the consumer that gets ripped off. **** makes money from the advertisement and possibly the sale.**** should be required to verify businesses that advertise on their platform. Advertising on Facebook and Instagram indicates they have some relationship with Meta, yet Meta isn't responsible....Meta is. They are ripping off the consumer.

    • Initial Complaint

      Date:08/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account @deseraeariell was wrongfully suspended on July 27, 2025. After receiving the suspension notice, I immediately filed an appeal through the platform. Since then, I have also reached out to Meta/Instagram multiple times through the provided channels, but I have not received any resolution or meaningful assistance.Despite my repeated attempts, my account remains suspended, and I have not been given any clear explanation or timeline for review. This has caused significant frustration and inconvenience, as I rely on Instagram for personal and business purposes.I am requesting that Meta/Instagram review my case properly and reinstate my account as soon as possible. At the very least, I expect a clear explanation of why my account was suspended and why my appeal has been ************ of Suspension: July 27, 2025 Instagram Username: @deseraeariell Email on Account: ******************* Actions Taken: Appeal submitted, multiple follow-ups to Meta with no response Resolution Requested: Reinstatement of account or a proper explanation for the suspension

    • Initial Complaint

      Date:08/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** **** (Legal Name: ****** ******)Email: ************************* Date of Birth: ********** *******, ******* Details of the Complaint:I have been a Facebook user for many years, maintaining my account under the name ***** ****. My account was suddenly disabled without a valid cause, despite my long-standing history of legitimate activity on the platform.Facebook (Meta) claims my account violated their Community Standards on account integrity. This is incorrect. My recent activity involved posting legitimate advertisements for my credit repair business in Facebook Groups something fully permissible under their guidelines when done transparently and without deception. I have never engaged in scams, fraud, or misleading behavior.I believe my account was targeted by one or more individuals filing false reports. Facebook refuses to disclose the exact reason or evidence leading to this decision. They have provided no meaningful recourse I cannot request another review, even after submitting my government-issued ID for verification.The damage from this decision is substantial:Loss of personal communications and irreplaceable photos stored on my account.Loss of access to my business marketing reach, which impacts my livelihood.Emotional distress caused by sudden and unexplained account termination.Resolution Sought:Immediate reinstatement of my Facebook account.Written explanation and supporting evidence for the alleged **************** of Facebooks reporting and appeal process to ensure fairness and transparency.I am requesting BBB assistance in mediating this matter so that **** provides accountability and resolves this unjust termination.Signature:****** ****** (***** ****)

    Meta Technology Company is NOT a BBB Accredited Business.

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