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Find a Location

Meta Technology Company has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Meta Technology Company

      1 Hacker Way Menlo Park, CA 94025-1456

    • Meta Technology Company

      1601 Willow Rd Menlo Park, CA 94025-1452

    • Meta

      770 Broadway, 15th Floor New York, NY 10003-9522

    • Meta Technology Company

      FACEBOOK Newark, NJ 07102

    • Facebook

      151 N Franklin St Chicago, IL 60606

    Business ProfileforMeta Technology Company

    Electronics and Technology
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    There are 3 alerts for this business. See all alerts
    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Calif. Attorney General case 4-23-cv-054448

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

     
    On October 24, 2023, the California Attorney General filed a lawsuit against Meta Platforms, Inc., Instagram LLC, Meta Payments, Inc. and Meta Platform Technologies LLC. (Case 4-23-cv-054448).


    The lawsuit is the result of an investigation opened in November 2021 and alleges that Meta violated the Children’s Online Privacy Protection Act (COPPA), California's False Advertising Law (FAL) and California’s Unfair Competition Law (UCL). According to the complaint, Meta's misconduct includes creating a business model focused on maximizing young users’ time on its platforms, employing harmful and psychologically manipulative platform features while misleading the public about the safety of those features, publishing reports that present misleadingly low rates of user harms, and refusing to address harms while continuing to conceal and downplay its platforms' adverse effects.
     
     
    Along with California the following states are included as plaintiffs in the lawsuit.Arizona, Colorado, Connecticut, Delaware, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Virginia, Washington, West Virginia, and Wisconsin.
     
    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Texas AG/Meta Platform

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

    On February 14, 2022, the Texas Attorney General filed suit (case #22-0121) against Meta Platform, Inc. (Facebook) for capturing and using the biometric data of millions of Texans without properly obtaining their informed consent to do so from 2004 to current, in violation of Texas Business and Commission Code 503.001.

    The suit alleges that the company repeatedly captured biometric identifiers without consent, along with disclosing the identifying information to other entities, and failing to destroy the captured identifiers within a reasonable time knowingly violating the Texas Capture or Use of Biometric Identifier Act and the Deceptive Trade Practices Act.

    The case is currently pending.


    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Department of Justice vs. Meta Platform Inc.
    On June 21, 2022, Meta Platforms Inc. (formerly Facebook), entered into a settlement (Case 1:22-cv-05187) brought against the company by the Department of Justice. The settlement stems from allegations that Meta Platform engaged in discriminatory advertising , which was in violation of the Fair Housing Act (FHA).

    According to the complaint, Meta Platform’s housing advertising system discriminated against Facebook users based on their race, color, religion, sex, familial status, national origin and disability by using algorithms to define an “Eligible Audience” that enabled advertisers to exclude protected groups from receiving certain housing ads.

    As part of the settlement Meta will stop using their “Special Ad Audience” tool, will develop a new system to address disparities in its ad delivery system for housing ads and will pay a civil penalty of $115,054.00.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 629 Customer Reviews

    Customer Complaints

    9,008 complaints closed in last 3 years

    2,971 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Facebook is an American online social media and social networking service based in Menlo Park, California.

    Products & Services

    Meta builds technologies that help people connect, find communities and grow businesses. We're moving beyond 2D screens and into immersive experiences like virtual and augmented reality, helping create the next evolution of social technology.

    Business Details

    This is a multi-location business.

    Find a Location

    Meta Technology Company has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Meta Technology Company

        1 Hacker Way Menlo Park, CA 94025-1456

      • Meta Technology Company

        1601 Willow Rd Menlo Park, CA 94025-1452

      • Meta

        770 Broadway, 15th Floor New York, NY 10003-9522

      • Meta Technology Company

        FACEBOOK Newark, NJ 07102

      • Facebook

        151 N Franklin St Chicago, IL 60606

      Headquarters
      1 Hacker Way, Menlo Park, CA 94025-1456
      BBB File Opened:
      2/1/2012
      Years in Business:
      11
      Business Started:
      7/1/2012
      Business Started Locally:
      7/1/2012
      Business Incorporated:
      12/15/2004
      Type of Entity:
      Corporation
      Number of Employees:
      17000
      Alternate Business Name
      • Workplace
      • Facebook (Formerly)
      Related Businesses
      Business Management
      • Mr. Mark Zuckerberg, CEO
      Contact Information

      Principal

      • Mr. Mark Zuckerberg, CEO
      Additional Contact Information

      Website Addresses

      Customer Complaints

      9,008 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      My Facebook account was hacked. I have used every method available provided by Facebook to resolve this issue, and nothing works. One of my friends was almost scammed out of hundreds of dollars in gift cards. The hacker has deleted my phone number off the account and resetting the password with a code doesn't work, as the code never arrives in my inbox. When I try going to the help section and enter that I no longer have access to the phone number or email address to see if I am given a third option, I get a page that says "This page isn't available". This is a time sensitive issue. Someone could end up getting conned out of a lot of money, but Facebook has no way to let them know what's going on or temporarily shut down the account, at the very very least.

      Customer Reviews

      629 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Vicki S

      1 star

      04/22/2024

      I have not been able to comment on Facebook for about a week. I run two FB groups and when people ask questions I cannot answer their questions. I have complained and complained. My interaction is with groups and shared post are all related to saving dogs that are going to be euthanized. I try to get at least 80 shares out onto groups that are rescues, Fosters and Adopt related. They will also limit my shares and shut down my ability to share. I feel like I am in a communism-controlled business. They have said they are trying to prevent scammers. lol how would this help I would like to know!! Go get all those people that are trying to scam people out of money recommending all their Instagram sites to go to for help.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

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