Electronics and Technology
Meta Technology CompanyInformation and Alerts
Service Area
- USA
Alert Details
This business has 2 alerts.
Government Action: BBB reports on known government actions involving business’ marketplace conduct: 1
Calif. Attorney General case 4-23-cv-054448
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
The lawsuit is the result of an investigation opened in November 2021 and alleges that Meta violated the Children’s Online Privacy Protection Act (COPPA), California's False Advertising Law (FAL) and California’s Unfair Competition Law (UCL). According to the complaint, Meta's misconduct includes creating a business model focused on maximizing young users’ time on its platforms, employing harmful and psychologically manipulative platform features while misleading the public about the safety of those features, publishing reports that present misleadingly low rates of user harms, and refusing to address harms while continuing to conceal and downplay its platforms' adverse effects.
Government Action: BBB reports on known government actions involving business’ marketplace conduct: 2
State of New Mexico vs Meta Platforms.
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On December 6, 2023, the New Mexico Attorney General filed a lawsuit against Meta Platforms, Inc., Instagram LLC, and Facebook Holdings, LLC (Case D-101-CV-202302838).
The lawsuit is concerning the safety and protection for minors from predators and child pornography and allegations that Meta fails to remove Child Sexual Abuse Material (CSAM) across its platforms. Furthermore, the New Mexico Attorney General alleges the office has evidence that the platforms have:
Proactively served and directed the underage users to broadcast sexually explicit images.
Enabled adults to find and contact minors into providing sexually explicit content.
Invitations to join unmoderated Facebook groups for the intent of commercial sex.
Allowed the distribution and sharing of child pornography on their platforms (Facebook and Instagram)
Allowed a fictitious mother to offer her daughter who is a minor to solicit to sex traffickers and to create a professional page to share advertising revenue.
The case is currently pending.
Important Information
Government Actions
On February 14, 2022, the Texas Attorney General filed suit (case #22-0121) against Meta Platform, Inc. (Facebook) for capturing and using the biometric data of millions of Texans without properly obtaining their informed consent to do so from 2004 to current, in violation of Texas Business and Commission Code 503.001.
The suit alleges that the company repeatedly captured biometric identifiers without consent, along with disclosing the identifying information to other entities, and failing to destroy the captured identifiers within a reasonable time knowingly violating the Texas Capture or Use of Biometric Identifier Act and the Deceptive Trade Practices Act.
On July 30, 2024, Meta entered into an agreement and is ordered to pay $1.4 billion dollars to settle the matter.
Customer Complaint
Meta Technology Company came to BBB’s attention in February 2012. A review of complaints was done in February 2025.
BBB recommends users impacted by account restrictions and compromised accounts to review the following:
Instagram - Hacked Account
Facebook - Hacked and Impersonation Accounts
Meta - Troubleshoot a disabled or restricted account
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.