Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Meta Technology Company

  1 Hacker Way Menlo Park, CA 94025-1456

• 

  Meta

  770 Broadway, 15th Floor New York, NY 10003-9522

• 

  Meta Technology Company

  FACEBOOK Newark, NJ 07102

• 

  Meta Platforms, Inc.

  1 Community Circle New Albany, OH 43054

• 

  Facebook

  151 N Franklin St Chicago, IL 60606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ********* ******, and Im submitting this complaint in hopes of regaining access to two of my Instagram accounts: @Boobieusa and @Soflycity.Both of these accounts were suddenly disabled by Instagram, and I was informed that it was due to a community guidelines violation. However, I truly believe this may have been an error. The content I posted has always focused on positive quotes, DJ work, and promoting music events. I have never intentionally violated any of Instagrams policies

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally file a complaint regarding the wrongful and unjustified disabling of my Instagram account.On May 28th, my art account was suddenly disabled without any prior warning or specific notification of a guideline violation. The only message I received stated that my account was disabled due to restricted goods selling. However, this accusation is completely unfounded. I do not sell anything on the platform. I only post artwork approximately one or two drawings per year.The only potential explanation I can infer is that my username contains the word shroom, which might have triggered Instagrams AI moderation filters in error. If this is the case, it indicates that your current moderation system is overly aggressive and not context-aware, resulting in wrongful account bans for innocent users.I submitted an appeal on May 31st. However, my appeal was rejected within 12 hours on June 1st again, without a proper explanation or a chance to clarify my case. I also sent multiple emails to various Meta support addresses, including ***************** but never received a response. In fact, I later found out that this inbox is full and nonfunctional, which further demonstrates the lack of accessible and effective customer support on your end.This incident has caused me significant distress and confusion. As a user who abides by ******************** guidelines, I deserve a clear justification, a fair appeals process, and a working communication channel. The current lack of transparency, accountability, and support is unacceptable.I hereby request that my account be reinstated immediately. I also request a full explanation regarding the specific reason for the account suspension and clarification of which guideline was allegedly violated.I believe I am not the only user facing such AI-based moderation issues, and it is crucial that **** takes these wrongful account suspensions seriously.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Facebook account, active since 2009, was recently disabled for what **** described as inauthentic behavior. While I disagree with this decision and believe it was made in error, my concern is not primarily about account restoration. My request is about accessing my personal data, particularly the photos and messages I uploaded over the course of more than 15 years.This account contains irreplaceable personal memories, including photos with deceased family members and significant life milestones. **** has denied me any access to these materials, and their appeal process has proven non-transparent and fully automated. There has been no opportunity to speak with a human representative.Under the California Consumer Privacy Act (CCPA) and Metas own Data Policy, I have a right to request access to personal information that I have provided to ****, including the ability to download or transfer it. **** also claims to apply similar data rights protections globally, modeled on the ************ Protection Regulation (GDPR). Despite this, I have been blocked from retrieving my own content with no path forward.I have attempted to resolve this through ***************** and data request portals but received no meaningful response or assistance. This is deeply distressing, as these photos and memories are not recoverable by any other means.---Desired Outcome:I am not asking Meta to reactivate my account if they choose not to. I am simply asking for a one-time data export of my personal contentespecially photos and messagesunder the rights afforded by the **** and acknowledged by ***** global privacy commitments.This request is lawful, reasonable, and necessary to preserve deeply personal data that I entrusted to Meta in good faith for over a decade.I just need access to my photos. I can't download them in the traditional account disabled format because all my photos were private. Please help

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am filing this formal complaint against ******************** (owner of Facebook) due to a wrongful and damaging account suspension and lack of resolution through any available channels.Complaint Summary:Meta (Facebook) permanently disabled my personal account without warning and without valid justification. I was notified that the account was disabled for alleged violations of child sexual exploitation policies, which is not only completely false, but incredibly offensive and damaging to my reputation.I want to make it absolutely clear that:I did not post, share, or upload any content involving children or violating any community safety ************* explanation or specific content was provided.Their automated systems or content moderation team has grossly misidentified or misinterpreted my account activity.I have submitted appeals and contacted Facebook/Meta through every available channel, but I have received no response or resolution.This is a deeply distressing situation as it involves a false and serious accusation that could cause permanent harm to my personal and professional integrity. I am demanding Meta:1.Conduct a thorough, manual review of my ***************** clarification or evidence of what led to the disabling.3.Reinstate my account if no actual violation is found which I am confident is the case.Requested Resolution:Immediate reactivation of my Facebook account.Formal retraction and correction of the false accusation.A direct response from a Meta representative, not an automated message.Metas refusal to offer customer service or direct appeal assistance has left me with no option but to file this complaint with the BBB. I hope this will prompt an appropriate and timely investigation.Sincerely,**** ******-******

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Instagram account was closed due to copyright. I reached an agreement with the parties who copyrighted it and they withdrew their complaints. However, due to an error, my account was not opened and is currently closed. I request that the necessary investigations be carried out and my account be activated.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My instagram account has been wrongfully permanently disabled due to someone linking my email address to their spam page. Ive subscribed and been in contact with meta going on a month now with no progression just automated messages. Due to them using my email I guess its looks like my account is fairly new which is not the case, this is my personal/clothing brand account ************ associated with my email address ************************* Ive had for 12 years.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Youve wrongfully disabled my Instagram account (@damatski), and Im not going through your broken support forms or automated systems to fix it.Lets get straight to the point: I have direct knowledge that my account was taken down through a corrupt internal backchannel, involving Meta representatives who accept money to disable accounts. These services are openly advertised on platforms like ************, where individuals brag about working with Meta insiders to target accounts for takedown.I have no violations on record. My account did not break your Terms of Use or Community Guidelines. This was a targeted takedown and I have reason to believe it was bought.This puts you in serious legal territory. If this is being done internally even without Metas official knowledge it opens you up to investigation under California law, including:CCPA violations for denial of access to personal data California ********************** Code ***** for unfair and unlawful business practices Civil liability for reputational and financial damages Im giving you 2 days to restore my account and issue an explanation. If I dont hear back, I will publish this news via PR outlets and news blogs. I already filed complaints with the ***************************, ***, and preparing to escalate this publicly and legally including providing evidence of these third-party services exploiting Metas internal systems. This is your one chance to fix the situation before it becomes a bigger problem.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ****** ****** I have been an active instagram for years and my Instagram account @reppnfo was disabled for account integrity MONTHS ago I got it back the same day by uploading my birth certificate. Shortly after instagram disabled my account again for ****** child exploitation and more stuff that I never do. I use my account to watch lives and reels. Ive paid for Instagram meta to talk to a Instagram support agent and instead of helping me they closed my cases. Last night I opened another case and they checked my account and told me they found no violations against the guidelines yet they didnt give me my account back. Ive never had any violations or restrictions on my account *** had this account for years. Im reaching out for help because like you have a job, I do as well and I was starting my business on that account coming June 5th but cannot do that. I really need this account back. Also I May state that they send me a link to report my account as hacked which doesnt work. They do not take any knowledge into this and its unprofessional. Please help me get my account back I would appreciate it so much and to whoever has the honor of helping me with this I thank you in advance. *** opened multiple cases all of the agents tell me I did not violate terms but wont reinstate my account either when they said I would be getting it back. Im attaching screenshots of the conversation.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/16/25 -5/17/25 was sent notice with out a specific reason for account being disabled and not away to appeal or dispute anything... I have emailed ************** ************** *************** ***************** ************** several time and no replies... also reached out to my governor as well as FTC Ref# ********* phone# ************ and WH to express my desperation to get all of my pictures. Life experiences, family and friends back that some dont have any other way to communicate with me and the ability to continue to sale on FB market...I want a detailed explanation along with proof of what I did to lose everything?? Maybe I was even hacked?? I want my grandchild babies pictures and vacation back too I don't have iPhone so no cloud... please have someone from FB assist and help me get my life history and account back up and running again...

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a **** Verified user who has paid for Instagrams Verified subscription service since January 2024 which explicitly promises real-time human support. Despite this, I have received no meaningful help after being locked out of all five of my Instagram accountseach with different emails and passwords. These accounts are no longer accessible from any device except the one Im currently logged in on.I have spoken to agents who either gave dismissive responses or failed to investigate the actual issue. I am now unable to log in, change my password, or regain accessdespite using correct credentials and multiple secure devices.Ive had six accounts shut down or restricted by **** since 2020, all of which were used for business purposes. Collectively, I have lost access to over ******* followersan audience I built organically that directly supported my income and my family. This has caused significant disruption to my livelihood.Meta has not honored the service they advertise and has offered no real support to resolve the issue. I am requesting an immediate review of my account/device status, proper assistance, and a refund for the **************** if **** cannot fulfill their support obligations.