Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Meta Technology Company

  1 Hacker Way Menlo Park, CA 94025-1456

• 

  Meta Technology Company

  1601 Willow Rd Menlo Park, CA 94025-1452

• 

  Meta

  770 Broadway, 15th Floor New York, NY 10003-9522

• 

  Meta Platforms, Inc.

  1 Community Circle New Albany, OH 43054

• 

  Facebook

  151 N Franklin St Chicago, IL 60606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so meta suspended my Facebook account to has sentiment family photos and other things on they gave me a way to download my files but it was very incomplete. They gave my no explanation on why I lost my Facebook I dont do anything on it where I would violate any terms or conditions they gave no clear direction on an appeal process either this is the only Facebook I have ever had I have had it for over 10 years

• Initial Complaint

  Date:08/30/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2025 meta wrongfully suspended my instagram (@homesbyericat) and facebook (***** T ********) accounts. I received an email stating my account did not follow community guidelines regarding sexualization, ****** and abuse of children. Never in my life have I ever posted or promoted such filth. I was quickly prompted to take a video proving I was not a bot. I was left with a message stating it would take a day to review my accounts. I was never given proof of content in question and never given an opportunity to plead my case. I have sent multiple emails to Instagram and facebook support email trying to please my case but have had zero success or response. **** has no way for the consumer to receive support or solutions for false allegations and suspensions. Upon my research I have found that thousands of innocent people have lost their accounts due to these false allegations. They have had success to recovering the accounts or speaking with meta. I heavily rely on these accounts for my business. Previously it was used for my small design company and now used for my real estate business. I am losing business and clients because of this false suspension. Not to mention the 20 years of family memories stored on my Facebook account. This is a defamation of my character and completely unethical. **** needs to address the accounts that have been falsely suspended and address the fact that something is broken.

• Initial Complaint

  Date:08/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********************** Facebook account which I was locked out in early of May, 2024. I have not been able to unlock my account since there seems to be an issue when I try to use my id. It says "invalid", my account has been locked since 2024, I am very upset as I cannot talk to my friends, family and my co-workers, and pontentional customers. I am pleading with you guys to please help me seek out help to Facebook and I do want to get my account back, no it has not been disabled ( well it is locked so It may be) but it is not suspended or permanently disabled, I have reached out to Facebook support about this matter but they have not sent me any emails so I am really confused. I have attached 2 PNG images on how the account is and what it looks like when I try to log into it. thank you for helping me!

• Initial Complaint

  Date:08/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Instagram account @********** has been wrongfully disabled (or possibly compromised) without any valid reason. To the best of my knowledge, I have never violated Instagrams Terms of Use or Community Guidelines.What makes this situation worse is that **** has provided no direct method of contact with a real representative. The system is misleading even though Instagrams instructions suggest filing an appeal, the form cannot be submitted due to a technical error. I have attempted this countless times, but the system does not allow me to complete the appeal process.This incident has not only disabled my main Instagram account, but it has also affected my other Instagram account and my ******************** account. As a result, I have lost access to more than 10 years of memories, photos, and personal content that are extremely valuable and irreplaceable. This has caused me tremendous emotional distress.I respectfully request that Meta immediately assign a real person to review my case, investigate why my account was disabled or compromised, and contact me directly to resolve this matter. If needed, I am more than willing to provide my government-issued identification documents to verify my identity.The email address I originally used to register this account was: ************************ .The best email address to reach me at now is: *************************** .I kindly ask the BBB to assist in ensuring that ******************** addresses this issue promptly and provides a clear and fair resolution.

• Initial Complaint

  Date:08/30/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is an essential business tool that I use to manage paid advertising campaigns for my clients. The account was in good standing with a consistent history of compliant advertising practices and timely payments. Prior to the disablement, I had invested over $100 USD in advertising spend to generate legitimate leads and client engagement.The disablement notification cited a violation of your Terms of Service or Advertising Policies. However, upon thorough review, I am confident that all campaigns and associated ad content were fully compliant with ****'s published guidelines. The campaigns were designed solely to connect with potential customers and did not involve any prohibited content, misleading claims, or data collection practices that violate your policies.I believe this action may have been triggered by an automated system error or a misinterpretation of my account's legitimate business activity.I respectfully request that you review this decision and reinstate my advertising privileges at your earliest convenience. The inability to access this account is causing significant disruption to my business operations and client services.Thank you for your time and attention to this critical matter. I am prepared to provide any additional information required to facilitate a swift resolution.

• Initial Complaint

  Date:08/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Instagram account (@*********** was suspended due to activity associated with my sons account. His account was linked to mine, and although I did not violate Instagrams policies, my account was also disabled.I submitted an appeal over a month ago through Instagrams official process but have not received any response. I rely on this account for [personal use / small business / community connections whichever applies].Resolution Sought:I am requesting Meta/Instagram to review my case promptly and reinstate my account (@*********** since I did not engage in the activity that caused the suspension.Timeline:Date of suspension: 07/29/2025 Date of appeal submission: 07/31/2025 No response from Instagram since.I would like **** to contact me regarding this matter and resolve the wrongful suspension.

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Instagram Support Team,I am writing to formally request your assistance regarding my Instagram account, which has unfortunately been hacked. During the unauthorized access, activities occurred on my profile without my knowledge or consent. Shortly after, my account was disabled, and I am no longer able to log in or access it.For reference:@sk00ta Tacorris ****** *************************** I kindly ask that you review my case and provide guidance on the next steps I should take in order to recover my account. I am fully prepared to provide any additional information or verification necessary to confirm my identity as the rightful account holder.This account is very important to me, and I would greatly appreciate your support in restoring it and ensuring it is secure moving forward.Thank you for your time and assistance. I look forward to your response.Sincerely,Tacorris ****** sk00ta

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a verified paying advertiser who has been completely locked out of my Facebook account and Ad Account ** **************** due to an erroneous automated security flag. This lockout has entirely denied me access to the platform and services I have a proven history of paying for, causing severe financial harm to my e-commerce business.Key ********************* History:This Ad Account (**: ***************** has a verified history of paid advertising campaigns, with multiple transactions made using my **** card. I can provide full records, including amounts, dates, and Facebook reference numbers, as evidence of my legitimate customer status. I was in the advanced stages of launching a new store, having configured and integrated my advertising infrastructure, including Facebook Pixel (**: ***************** and a ******* product catalog (**: *****************. This lockout has not only halted existing operations but also completely prevented the launch of this new ************************* of Dispute:Meta's automated security system has left me with no functional recovery path, creating an inescapable loop. Attempts to log in from any device or browserincluding those with long-term usageimmediately redirect to a lock screen. This blocks access to the ************ the hacked account recovery flow, the ** verification portal, and all support contact forms, which require a valid login.I have exhausted standard channels, sending detailed emails to ************** and *************** without response. Despite possessing unequivocal proof of ownership and payment history, I am unable to verify my identity or regain access. This is not a simple inconvenienceit directly blocks revenue, halts business operations, and violates reasonable access to a service I financially support. The automated system has made an incorrect judgment, and there is currently no viable appeals process available, resulting in ongoing financial damages.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am logged into my Facebook account but am unable to update my primary phone number. The system requires a verification code sent to my old phone number, which I no longer have access to. This has locked me in a security loop.The critical issue is that Facebooks system is ignoring the higher-level security methods I have already configured and have access to. When I click the Try another way option, the system only offers to send a code to the same old, inaccessible number.This is a clear system failure because:1. I have an Authenticator App (2-Factor Authentication) fully configured and active on my account. The system should offer a code from my authenticator app as a verification method, but it does not.2. I also have a secondary phone number registered and verified on the account, which is also not being offered as an alternative.The system is completely bypassing my most secure verification method (the 2FA app) and my valid secondary number, making it impossible for me, the legitimate owner, to manage my accounts security settings.I request that the Facebook/Meta support team manually intervene to resolve this. The desired outcome is to make my current secondary phone number the new primary phone number for the ********** achieve this, please:a) Allow me to use my 2FA authenticator app or my secondary number to verify my identity.b) After verification, enable the change so my secondary number becomes the primary one, and the old number is ********** Facebook Profile URL is: ***************************************************** My contact email is: ****************** My secondary phone number (already on the account) is: *****************

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/13/25, my Facebook/Instagram account was wrongfully suspended under a false child sexual exploitation flag. This allegation is entirely untrue. I immediately submitted an appeal as instructed.Since then, I have made repeated attempts to resolve the issue through Meta Support:7/14/25 Meta Pro chat 7/23/25 Meta Pro chat 7/28/25 Meta Pro chat 8/1/25 Meta Pro chat 8/10/25 Meta Pro chat 8/28/25 Spoke by phone with a Meta representative (via my husbands Meta Pro account, since mine is locked)Each time, I was told only that my case is with a dedicated team and that I must wait indefinitely. I was not permitted to resubmit an appeal, no appeal reference number was provided, and I was only given a general case ***** a result of this wrongful suspension, I have lost access to:Personal data: including irreplaceable messages from my late ********* mothers memorialized Facebook account, which I previously had access *********** data: I was the sole administrator of Strive Healths official Facebook page, which I can no longer manage or transfer.This suspension has caused both personal and professional harm. **** has provided no transparency, no timeline, and no path forward despite my repeated good-faith efforts to resolve the matter.