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Business Profile

Electronics and Technology

Meta Technology Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,297 total complaints in the last 3 years.
    • 3,593 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Marketplace seller on Facebook and have been an active user since 2009. I currently have approximately $60 in pending Marketplace earnings from recent sales that I cannot access due to incorrect address information on my seller profile.I attempted to update my email address and payout data, but the platform is blocking me from doing so, citing new device activity even though Ive used the same phone since 2021. Because I no longer have access to the email used when I created my account (more than a decade ago), I am locked out of essential account updates and cannot retrieve my funds.I have tried multiple support routes, including Facebook ************ Marketplace payout settings, and Commerce Manager. I also submitted a request via ***** support pages, but no one has responded. I am receiving automated responses, but no actual assistance. There is no phone number or effective chat option, and the Contact Support button is frequently unavailable.These funds were earned through legitimate sales, and I have provided all necessary proof of identity and account ownership. I simply need Meta to:1.Update my email address and physical address on file;2.Release the pending $60 payout into my bank account or enable me to update payout info;3.Remove the erroneous new device lock, as this is a trusted, long-used device.This lack of access to funds and inability to reach any real human support is unacceptable. I am requesting the BBBs assistance in escalating this matter and helping facilitate a resolution with Meta.Desired Outcome:I would like Meta to assist me directly in:Verifying my identity;Updating my contact and payout information;Releasing the pending $60 that is currently stuck in Marketplace earnings.Thank you for your assistance.

    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On New Years Day, 2025 my Instagram account ********* was suddenly deleted with no explanation and no recourse for an appeal, let alone a message to recover my date. **** just wiped my business from existence. I used this account to maintain contact with my network and collaborate with brands, a huge part of my job now ruined by a simple AI glitch. No help. No anything from ****, just permanent deletion.

    • Initial Complaint

      Date:07/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to run ads for my small business through ****, but their platform is completely broken and I am unable to do anything. I cannot add or verify a payment method, cannot delete or manage my business portfolio, and cannot access any form of support. There is no phone number, no email, and every help center link loops endlessly without offering real assistance.All I need to do is verify my credit card to start running ads again. But Ive hit a dead end across every support option available. Ive tried every route provided through Meta Business Manager, Facebook ************ and the Ads Managernothing works.This is severely impacting my business. Every single day that Im unable to run ads, Im losing money. No business should operate this waycompletely cutting users off from support and locking them out of paid tools with no resolution ******* urgently asking **** to resolve this issue so I can add a payment method, verify my card, and resume advertising. Im not asking for anything complexjust to restore basic account functionality so I can continue using the platform Ive relied on.

    • Initial Complaint

      Date:07/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook Dating profile was disabled due to a false report. Ive followed all policies, received no support response despite multiple attempts, and Im seeking reinstatement or an explanation.

    • Initial Complaint

      Date:07/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account shre.a.s was wrongly suspended twicefirst on June 29 2025 and again on July 8, 2025for violating Metas guidelines on child exploitation. This is a false flag. I have not posted any such content and do not engage in any activity on Instagram (no posts, comments, or messages). Both times, I submitted a selfie and appeal as instructed. However, I received no response, and **** has not provided any way to escalate or contact support.There is no available method to speak to support or escalate the appeal. The experience has been distressing, especially given the nature of the accusation and the lack of recourse.Desired Resolution:I am requesting that my Instagram account be fully reinstated and any false flags or violations be permanently removed from my account history. I also request confirmation that a manual human review has been completed, and that **** provide a clear channel for future appeals in case this error happens again.

    • Initial Complaint

      Date:07/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an individual content creator who uses Instagrams monetization tools. Since 9/16/2024, I have been unable to receive bonus payouts due to a tax information issue on my Instagram payout account.I am incorrectly classified as a business instead of an individual. The classification field is greyed out and cannot be changed, and there is no option to create a new payout account or correct the information. I submitted a valid W-9 and SSN (on 5/6/25) and followed all instructions provided. Despite this, my payouts remain on hold, and I cannot update the necessary information from my ****** of now, Ive opened 14+ tickets over 10+ months, received no meaningful updates or timeline, been unable to access nearly $1,000 in bonus payouts, been told repeatedly the issue is under investigation, followed by silence or closing the case without telling ***** 2023, this same issue occurred with my Facebook payout account and was resolved manually by ***** internal team, proving manual correction is possible when misclassification ********** one of my recent escalation responses (May 2025), a supervisor named Rubeun, confirmed the issue had been forwarded but gave no timeline, no confirmation of manual correction, and no assurance Ill retain access to my pending payouts. **** continues to respond with vague reassurances but no action.I have no way to fix the problem myself, and Meta has not provided a resolution path that works. I am simply trying to update my tax info so I can receive last years unpaid payout and regain access to monetization. This shouldn't take this long or be this complicated.Meta (Instagram) committed to providing monetization payouts to content creators. To receive payment, users must submit valid tax info. **** says this can be done via the Instagram app or Professional Dashboard, but you cannot. I am unable to access or edit my payout account, which has placed a hold on my funds.

    • Initial Complaint

      Date:07/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an independent travel ******** the Fall of 2024, I changed travel agencies. Facebook would not update my business social media page with the name of my new employer (allowing me to change the name of my business page).My previous employer, Key to the ************, filed an impersonation charge against my business without reaching out to me for clarification. Facebook did not reach out to me either.Facebook suspended my business page, impacting my business and revenue. I have been unable to reach either Facebook or Key to the World Travel for help or support in rectifying this issue.

    • Initial Complaint

      Date:07/09/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook and Instagram accounts were disabled on March 13, 2025, without warning and with no clear explanation or path to dispute the decision. I rely on these platforms for my work as a real estate agent, where Ive invested in advertising and built an audience of clients and leads over time.Despite following all community guidelines to my knowledge, my access was suddenly removed, and any attempts to create new accounts are immediately blocked suggesting this may have been an error or a system-level flag. I have not received any emails from **** explaining the violation, nor have I been provided with a meaningful way to appeal or speak with support.Given the importance of these platforms to my livelihood, Im requesting a manual review of my case and the opportunity to speak with a representative to resolve this issue and restore access to my accounts.

    • Initial Complaint

      Date:07/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the owner of a small American business called United Monograms, and Meta (Instagram/Facebook) wrongfully disabled our Instagram account @unitedmonograms the most critical revenue channel for our company. We have easily had $190,000+ in lost revenue & damages over 5+ weeks. They do NOTHING. They give a generic, random, rude, non urgent email every 3-4 days. The original complaint that triggered the takedown was a trademark claim from ************ which has since been fully retracted by the complainant's legal team (Intellectual Property Retraction #****************.) The reporting party (attorney ****** ****, ******************** submitted the retraction to Meta on June 2, 2025 and formally requested **** reinstate our account. I have written confirmation of this, including the Meta case number: #******************* is now over five weeks later, and our account remains disabled despite there being no legal basis for the action to continue.I have submitted multiple appeals, uploaded proof, and even provided a formal PDF summary. **** has ignored all outreach, causing irreparable damage to my business, income, and personal life.We rely on Instagram for over 70% of our revenue. Because of Metas inaction, we have missed payroll, lost thousands in revenue, and nearly shut down.I am filing this complaint because **** has shown zero accountability, and I am requesting immediate action to escalate this to their legal removals team and reinstate our account as requested by the original complainant.Instagram account: @unitedmonograms Meta Case ID: **************** This is urgent and ongoing.

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This concerns my Facebook account, which was disabled and appealed on June 18, 2025. Since then, Ive been completely locked into a screen saying the appeal was received, but I cannot access support or any tools to check status. I believe my case is stuck in the system and has not been reviewed.

    Meta Technology Company is NOT a BBB Accredited Business.

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