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Business Profile

Electronics and Technology

Meta Technology Company

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,482 total complaints in the last 3 years.
    • 3,625 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account, which I have had since 2009, was recently permanently disabled despite having no history of policy violations.I reactivated my account only to view some family photos. Shortly after logging in, Facebook requested a video selfie to verify my identity, which I completed. Within hours, I received an email stating my account was permanently disabled for "account integrity violations"without explanation.I have not posted on the account in years. All content is personal, original, and belongs to me. The account contains over 15 years of memories, photos, and communication history.I have attempted to appeal the decision through all available channels, including:Completing the video identity verification Submitting help requests via Instagram (same email/account)Emailing Meta support directly at *************** and ************** I have received no response or assistance.I am requesting a human review and reactivation of my account, or at the very least a clear explanation of what violation occurred, as I have never violated any community standards. My email is ***********************

    • Initial Complaint

      Date:07/15/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook and Instagram accounts were recently suspended by Meta Platforms for alleged CSAM (****************** Material), which I believe was the result of an automated system misidentifying an innocent family photo of my toddler.This is a false and harmful accusation. I have not been given access to any proper appeal process because both accounts are locked, and all Meta appeal forms require login access that is no longer available. I have submitted appeals and attempted contact through ************************** with no response.I have now filed a formal complaint with the Wisconsin Attorney General due to the reputational harm and lack of due process. I respectfully request a manual review of my case, immediate correction of this error, and reinstatement of my *********** name is ******* *****. I am available to provide my account info, ID, and any details Meta requires. This is an urgent and serious matter that deserves human review and a formal resolution.

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had an Instagram with Meta for almost a decade, and have never run into any issues. On July 13th, 2025 my account was wrongly suspended due to violating Community Guidelines on child sexual exploitation, abuse and ****** which is completely false and an unacceptable untrue claim! Hundreds of people are experience false accusations and unjust suspensions/bans of Instagram accounts and now Im included in that number. Meta AI profile scanning is not working correctly and wrongly suspended my account from Instagram. I have made several attempts to get my account reinstated, including emailing support and submitting an appeal but have not received an answer (though Instagram says an appeal review takes just over a day to review). I am also not being allowed to access my data and information for my Instagram account due to the suspension. This is a violation of trust and is very upsetting.

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account was wrongfully suspended after a hacked Instagram account (@******************** was added to my Meta account center without my permission.I have never created or linked that Instagram. As a result of this unauthorized activity, Meta suspended my Facebook and is requiring me to log in to the hackers Instagram account to appeal, which I obviously cannot do.Ive had my Facebook account for over 15 years and its essential to my personal and professional life. I have tried contacting **** through all available channels and received no resolution.I also have a **** Verified Instagram account under my actual identity, which further proves I am the rightful account holder.I am requesting the following:1.Immediate investigation into my account 2.Removal of the unauthorized Instagram account ************* of my Facebook access Im willing to provide identification or any further documentation **** needs to verify ownership. Please help escalate this matter, as I have exhausted all other internal ************** with no results.

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account was wrongfully disabled due to an alleged cybersecurity violation, but I was never informed of what I specifically did wrong. I use Facebook primarily to talk to family members and see whats going on in their lives and occasionally to promote my small cleaning services in ********, ******* in local groups, which if not allowed I will not do again.. I rely on Facebook groups and messaging to connect with family, share pictures of my daughter to those not near, and maintain communication.Meta prompted me to complete a facial recognition video, which I did twice and still my account was locked. I was never given a chance to appeal, explain the situation, or provide context. Any attempt to use the appeal links simply redirects me to a screen that falsely says Ive already submitted an appeal (I havent). I also received a notice about an advertising restriction despite not running active ads, just posting in local groups like many others in my area.This situation has caused major disruptions to my business and personal communications, and there has been no path to speak to a human or receive clarification. Ive also attempted to contact Meta through the appropriate forms, emails, and state and federal consumer protection agencies, but have had no success. I am asking that Meta:1.Conduct a manual review of my account (Sierra ************************ explain the reason for the restriction or unlock my access 3.Allow me to recover my account with the understanding that I will not post my cleaning services again if not allowed.

    • Initial Complaint

      Date:07/15/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used my Facebook and Instagram to promote my business in real estate sales. I agreed to try a business called "Authorify" which is another business I had written you about. What they did was post access to real estate books that made it look like I wrote them, and offering them free to anyone who wants a copy. I recieved a notice from Facebook shortly after saying they were suspending my page. I applied for an appeal two times and recieved an email saying I was still suspended. I am not sure if the postings by Authorify are the reason I was suspended because there is no one to give me the specifics. Since this is a part of my business marketing where I normally would post video tours of homes, news about real estate and more, I depended on Facebook and Instagram posts to promote my business. I would simply like to have my suspension lifted so I can access my social media for business again. I will not be posting any more "books" from ********* anymore. I just simply want my suspensions lifted and access to my accounts again.

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 2024 Facebook Unpublished and Suspended my business page.Revenues ****************** impacted.False impersonation charge filed with Facebook.I was not consulted or asked before **************** name of business changed.Facebook prohibited a name change on my business page.Impersonation charges were filed.Facebook shut my business page ********** name of business was ************ needs to be reinstated to resume marketing and revenue.

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am writing to request your assistance in restoring access to my companys Facebook, Instagram, and Threads account, wrongfully disabled without prior notice or explanation. This account is vital to our business operations. Its inaccessibility has caused significant disruption and negative impact to our team, customers, and business.On May 28, 2025, the account was suddenly disabled. Despite multiple attempts to resolve the issue through the company's support channels, I have received no clear explanation or resolution. THREE SEPARATE PLATFORMS were disabled -- for no reason. Over the past 6 years, I have posted thousands of pieces of content, including videos of my products, client projects, products, as well as my factory. Our company holds several innovative patents in the decorative natural stone industry. On Instagram, Facebook, and Threads we consistently shared high-quality, design-focused content that contributes to the global creative community and supports business development and local economic activity here in ****. For example, my company did: Apple Store *****, YSL in *****, hotels in *****, high end resorts, etc.The username is @besttime_stone, and the associated email is **********************.I am a law-abiding **** resident, and this account belongs to my Utah-registered business, ************ (Entity Number: 9830989-0160).I believe your office has the authority to investigate potentially unfair or deceptive business practicessuch as disabling business accounts without cause or due process. I respectfully request your help in looking into this matter and assisting with the recovery of our ********** the best of my knowledge, our company has not violated any of the company's policies, and we remain fully committed to complying with all platform guidelines.Thank you for your time and attention.Sincerely,****** *** ************** ************ ?? ***************** ?? ********************* ?? **********************

      Customer Answer

      Date: 07/23/2025


      "Since the suspension of my Instagram account on May 28, I have continued to be charged $50 per month for the Meta Verified subscription, despite having no access or control over the account. This is both unfair and inappropriate. I respectfully request that my account be promptly reviewed and reinstated."

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company meta Facebook marketplace well I placed a ad for my dad ***** Malibu in March though June 30 it sold after that I paid the ads off though ******* money debit card I over paid meta they will not answer the phone I just wanted my money back that's all ******* *******

    • Initial Complaint

      Date:07/15/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 23, 2025 *** **** posted a review on facebook that is not for my business. It is defamatory to me and is confusing me with another business. The comments slam the owner of ********************, a business using my name, that is located *****. I am not affiliated with that business in any way and I have asked Facebook / **** to remove the review. They have ignore the requests.

    Meta Technology Company is NOT a BBB Accredited Business.

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