Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Meta Technology Company

  1 Hacker Way Menlo Park, CA 94025-1456

• 

  Meta Technology Company

  FACEBOOK Newark, NJ 07102

• 

  Meta Technology Company

  1601 Willow Rd Menlo Park, CA 94025-1452

• 

  Meta Platforms, Inc.

  1 Community Circle New Albany, OH 43054

• 

  Facebook

  151 N Franklin St Chicago, IL 60606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Instagram account was wrongfully disabled and I would love to have my account reinstated. I did not violate any TOS, or anything along those lines. I just posted aesthetic pictures.Recently, I have found out that someone over at **** has taken my username off the account and applied it to a brand new ************* - ********************************************** Username - con

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both Instagram and Facebook account were disabled August 2nd. It's a broken ai flag as I don't even use my Instagram, yet that's the one that was flagged and disabled causing my linked Facebook to also get disabled. I've tried every support route that exists for several weeks now to no avail. I've done everything I could from my end and they refuse to review their broken ai decision. There's tens of thousands of people experiencing this same issue, it's reported all over reddit and yet they refuse to fix it let alone reinstate our accounts. This is ridiculous and should be remedied. Instagram: john_nope_FB: ****** **** Email: ******************

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request assistance regarding the unauthorized access and disabling of my Instagram account (@ytbpash) by another user, @***************. On August 10, 2025, my account was taken over by this individual, who pinned their own page, extorted me for money, threatened to distribute private content, and contacted my followers instructing them to reach out to the hacker instead of me. I am the victim of hacking, impersonation, and online extortion. They have also hacked my personal icloud, because of a link they initially sent to me from Facebook, in which everytime my password was changed they were able to access my keychain and log back in.I submitted an appeal to Instagram the same day, but the review lasted less than five minutes and did not address the situation. Despite multiple follow-ups, Instagram has provided no meaningful response. Additionally, I am subject to an IP and device ban that prevents me from accessing services or creating a new account, which is punitive and unjust given that I am the victim.The account contains irreplaceable personal content, including memories of my late father and family, and it is critical to my professional work. I use it to promote my music, movies and films and business opportunities, including a pending release with a Grammy-winning producer. The disabling of this account has directly impacted my income and livelihood.I am also deeply concerned about the compromise of my personal data. Meta (Instagram) has refused to allow me to download or receive my account data, despite my legal rights to access this information.I respectfully request that your office investigate this matter, facilitate a manual review and reinstatement of my account, removal of the IP/device ban, and ensure access to my personal data. I can provide evidence of hacking, extortion messages, and account activity to support my claim.

• Initial Complaint

  Date:08/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongful suspension/disabled Facebook account. The *** is this: ********************************************************

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to sign into my old Facebook for years but someone else has gained access to it with my personal information and is using it to scam people. I have attempted to contact Facebook multiple times and report it, to no avail. I no longer have access to the email or phone but my entire family is on there and pictures of my children and it is putting me in danger. I request either access to the account or to have it deleted. I can send my license to verify that I am the owner, as my name is not common. My old email address is ************************ and phone is **********.

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because **** has falsely suspended my Instagram accounts @********* and @blackflashrex, as well as my Facebook account under the name J ***** ***, citing a violation that accuses me of child exploitationa claim that is absolutely untrue, defamatory, and extremely damaging to my character and reputation.This is not the first time this has happened. Case ID: **************** was previously opened and successfully resolved by **** about a month ago, confirming that the suspension was a false flag by their automated system. Unfortunately, **** has repeated the same action without justification.I am a public content creator, a college athlete, and a paying Meta customer who regularly uses Meta Ads and pays for Meta Verified. These false accusations and repeated suspensions have:Prevented me from running my business and generating income.Damaged my reputation by associating me with a criminal accusation that is entirely false.Caused significant emotional distress and mental anguish.This is an extreme attack on my character and can be considered defamation of character. Metas automated systems are clearly failing to properly review and validate these flags before taking punitive actions against legitimate users like myself.Additionally, after being signed out of my accounts unexpectedly, I regained access only to find my account suspended again. This raises concerns that my account may have been hacked before **** flagged it. Despite repeatedly trying to contact **** through their ******************** and **** Verified Support, I am only redirected to generic Facebook Help pages that do not resolve the issue or allow me to speak with a qualified representative.I am requesting:Immediate reinstatement of my accounts (@*********, @blackflashrex, and my Facebook profile).If this matter is not resolved promptly, I will consider escalating this legally for defamation and damages.

• Initial Complaint

  Date:08/25/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Objet :Formal Complaint: Unresolved Payout Issue for Creator Page ** name is ******** Yamdjeu ****** am a representative of the Facebook Page "Groupement Babouantou," a successful partner in the Meta ecosystem with over ******* followers and 5.2 million views in the last 28 days. Our page has received multiple official rewards from *****Despite our continued success and adherence to your policies, our monetization payout account has been permanently restricted for over a year. We have exhausted all official support channels by submitting multiple tickets, all of which were closed without a resolution.The repeated failure of ****'s support system to address this issue is a significant service failure. We are unable to access the payments we have earned from our content due to this unresolved technical issue.We have attached a full dossier of evidence proving this situation. We are formally requesting a manual review of our case to resolve this service failure and to unrestrict our account. We want to continue to be a successful and compliant partner on your platform.

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a content creator using Facebook (owned by ********************) to earn income through their monetization programs, including bonuses, ads, and stars. Meta (Facebook) is withholding my payout that I have earned through their monetization tools. Since October 2024 I have earned approximately $7,929.53 but have not received any payout. My payout settings and tax documents have been complete and verified since the ************ account and payment setup are in full compliance. I submitted tax forms, verified my payout information, and have screenshots proving my earnings. Despite repeated attempts to resolve the issue via Facebook/Meta support, I have received no resolution or explanation. This appears to be a case of unfair business practices or withholding of earned funds.This is a large corporation failing to honor its own monetization agreements with small creators. I believe this may violate fair business practices and am requesting FTC review and action.I am also requesting the ***************** office assist in holding Meta accountable and helping me recover my unpaid earnings. I have proof of earnings and all communication attempts available upon request.

• Initial Complaint

  Date:08/25/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My instagram account was suspended for no reason. I follow the community rules and guidelines and still was suspended out of the blue. Since my instagram was suspended, my facebook is also. I am so frustrated. I have had my accounts for years and dont post anything Im not suppose to. I just dont understand why they would suspend my account. Ive done nothing work.

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: My Meta account was hacked, resulting in fraudulent charges and a restricted account. ****'s system is now forcing me to pay a legitimate balance on a compromised account, which is an unacceptable security risk.On or around August 24, 2025, a hacker gained unauthorized access to my Meta account. The hacker then used my account to take control of my Meta Business Manager and ran fraudulent ads, taking approximately $36 from my linked ****** account. I have since secured my ****** and have a pending dispute for these charges.The hacker has since added themselves as an administrator to my Meta Business Manager. I have partial access, but the hacker maintains full control. My Meta Business Manager has a legitimate, outstanding balance of $2 that I am willing to pay. However, ****'s automated system is preventing me from taking any action on the account, and the only option it provides is to pay the $2 balance.I have not paid the balance because paying would require me to re-link my financial information to a compromised account, which would expose my credit card or ****** to the hacker.Resolution Attempts:I have made multiple attempts to resolve this issue through Metas standard channels. I have tried to contact customer support via chat, but the only option presented to me is to pay the past-due balance. This forces me into an unsafe situation where I must choose between paying a legitimate bill and risking further financial fraud.Desired Resolution:I am requesting the following actions to be taken by ****:A human agent to manually review my account and remove the fraudulent administrator.An alternative, secure method to pay the legitimate $2 balance after the account has been fully ********** full admin access to the account restored so I can secure my assets and close the account.I am prepared to provide a government-issued photo ID to verify my identity as the legitimate owner of the account.