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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,664 total complaints in the last 3 years.
    • 3,733 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook has restricted my account for reasons which are NOT legitimate AGAIN. Facebook keeps doing completely fake fact checks on my posts and the fact checks are wrong and do not make any sense. Or, Facebook is doing fake fact checking of opinions, commentary, humor, jokes, satire, and sarcasm. It is one or the other, and it is constant. Facebook seems to be targeting republican voters, specifically, for all of this fake fact checking in order to find fake reasons to restrict our accounts under false pretenses. Even worse, Facebook is doing completely fake hate speech labelling in order to restrict accounts. Facebook is labeling things that are absolutely NOT hate speech as hate speech. Then, Facebook is pretending that its cusotmers are dangerous persons after it labels regular English language speech that is definitely NOT hate speech as hate speech. Sometimes, Facebook will make a false claim about a post to restrict you and not even show you the post that its fake fact checkers are complaining about. Facebook very often gives you no recourse whatsoever to get the completely fake fact check reversed or to get the completely fake hate speech label reversed. Facebook makes it impossible to get your account off of restriction after Facebook has restricted your account for reasons which are NOT legitimate. described how I am a hate speech victim and I described how I was targeted at a school board meeting and how my friends were targeted at a school board meeting by a radical, extremist group, and Facebook restricted my account for telling about what happened at the school board meeting even though I am the victim of the hate speech and the bullying and the nastiness. How stupid is that? Facebook is using artificial intelligence instead of human beings to do its completely fake fact checking and its completely fake hate speech labelling now. IT IS A MESS! Facebook fired humans to have computers do this instead. IT IS A MESS! FACEBOOK'S A. I. is a mess.

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************************************************************************************************

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook **************** ******************************************************* Subject: Request for Reinstatement of Company Account Dear ******************** ****************,I am writing to bring to your attention the issue I am facing with the suspension of my company account on ********************. I strongly believe that there has been a misunderstanding or an error in the assessment of my account, which has led to its suspension.I have been a loyal and active user of ******************** for business purposes since 2020. My company, ********* Importation AJB LLC (User: Caribbeanimportation) (Business Manager ID: ****************, has relied on Facebook as a valuable platform to connect with customers, showcase our products/services, and drive sales. The sudden suspension of our company account has had a significant negative impact on our online presence and business operations.I kindly request the assistance of the Better Business Bureau (BBB) in addressing this matter and seeking a resolution. As an esteemed organization dedicated to ensuring fair business practices and consumer satisfaction, I believe the BBB will play a crucial role in liaising with Facebook and conveying the urgency and seriousness of this issue.I have already made several unsuccessful attempts to reach out to Facebook through their support channels and have not received any valuable feedback or assistance to resolve t his matter. Therefore, I am relying on BBB's expertise and influence to help communicate my situation to Facebook and reinstate my company account.I have attached any supporting documentation or evidence that *** be necessary for BBB's review and understanding of my case. Thank you for your attention and support in this matter. I look forward to your swift action and hopeful reinstatement of my company account on **************************************************************************** ********* Importation AJB LLC *************** *******************************

    • Initial Complaint

      Date:07/10/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, Im a real person, and my Facebook profile was removed, with no warning and no explanation. Im hoping you will review my case, as I tried appealing with no luck, they didn't even let me appeal. ***************************************************** is the link to the Facebook that was recently disabled.

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook accused me of posting child porn!! They shut me down! I tried everything I could think of to get help from them! No answer! Just took all. My photos and memories and friends!! Worst of all I had messenger, they took all my conversations away!! Two of them have passed away! Memories gone!

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5th May 2023, facebook banned and close my personal account without any obvious reasons or explanations.I communicated with them, sending them all necessary documents and do all steps they ask for BUT unfortunately still there is no response I have this account since 2009 and now have more than ****** followers. All my memories saved there and I did not do anything goes against our community standards. To resolve this issue, I would appreciate if you communicate with Facebook for my account.Account details:Name: ************************* username: @mubsd88 Web link: www.facebook.com/mubsd88 email: ************************* Regards,Mubarak

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of racist discrimination by Meta, owner of Facebook and Instagram.July ************************************************** that my account has been suspended because your account, or activity on it, does not follow our Community Guidelines. Keep in mind that I go to great lengths to ensure my photos do not violate guidelines. Every photo contains censor bars and the models in the photos are not even touching. If the photos were in violation Instagram would have already removed them. I checked the status of my account and it showed my account had nothing going against guidelines. Tried to sign in my account again it says it was disabled. I tried appeal forms and nothing ever comes of it. I've tried to get in contact with an actual human. I've been trying to get ahold of someone from Instagram to solve this issue and I'm just sent back to filling out appeal forms to get my account back and it seems they've just stopped responding entirely. I get no confirmation that the appeals have been sent successfully. I'm autistic communication is difficult for me. Instagram was always a great way to stay connected with collaborators for my photography business. Many friends I only speak to on Instagram and it has been extremely hard on me that I can't talk to them and I can't see what they are up to.I feel I am being discriminated against because there are accounts by white people blatantly promoting sexual encounters on onlyfans (@boystobreedplus) that have not been deleted and I am a black photographer using censor bars.The company is also refusing to surrender my consumer data to me.

    • Initial Complaint

      Date:07/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was locked out of Facebook. It was indicated for my security but was never given a reason for concern. When trying to unlock account it indicated I could provide utility bill as proof of identity which I did several times. However account was not unlocked and was told need to provide drivers license or passport. I do not want ******************** to acquire this information for security reasons. This information was never required to open the account. ******************** could easily verify my account by sending unlock information to my e-mail account. I believe they are holding my account hostage for information they do not really require. If not going to unlock I would like the ability to close my account which they also did not give me the ability to do. Any help would be appreciated. Thanks..

    • Initial Complaint

      Date:07/09/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Welcome I have a page on Facebook where the profit is activated and it has a large number of followers and it is the source of income for me.This page has been hacked by someone, and this is the link to his Facebook account.**************************************************** I was completely deleted from the page and from the role of the administrator, and I have no authority to control it and my revenue accounts within that page.I can't contact Meta to show them my problem and help me recover my page Therefore, I resorted to you to help me retrieve the page from this fraudster by reaching an official in the Mita company and Facebook, and I have all the evidence and evidence that I am the owner of it, and I was defrauded This is the link to my page on the problem ********************************************************************* Thank you all

    • Initial Complaint

      Date:07/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold a cell phone on Facebook Marketplace on June 29th 2023. I printed the shipping label through Facebook marketplace and ship item. The buyer received the cell phone on July 7th 2023. No money has been released to my bank account. There is no pending deposits on my bank account. I contacted ******************** Marketplace support and they responded by saying that the funds had been released on June 29th of 2023. I also contacted my bank they informed me that there has been no attempt to deposit funds into my account. Since I have submitted a ticket on Facebook marketplace about my money and they responded with that response of the funds were released, I have no way of contacting their customer support again because once you have submitted that ticket it remains open and you can't send them another email. I have to be satisfied with that one response evidently. So I have no way of contacting them again to find out any more information about my payment for my cell phone.

    Meta Technology Company is NOT a BBB Accredited Business.

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