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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meta Technology Company has 6 locations, listed below.

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    Customer Complaints Summary

    • 9,694 total complaints in the last 3 years.
    • 3,762 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to temporarily deactivate my account, and ******************** has changed it so that it is virtually impossible to do so. The various step by step options they list in the help center do not actually lead to an option to deactivate. They are essentially trapping users so that their accounts stay open, and that is extremely poor customer service.

    • Initial Complaint

      Date:08/21/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I emailed Facebook privacy policy about my account a gliche in their platform this is about two factor authentication. I would pass on my message to BBB what I emailed Facebook but character count limit is too many. If I can sent it after I get a response from BBB? Please let me know if this is allowed? I dont own a one plus 7 phone and this is the message I get after the password change. My account is not hacked its an error in Facebook system. I have email and phone number access when I set up the meta account for my business Bio Green ****** Cleaning. As an Facebook user ******************** is violating my user rights and they are following their privacy policy. IF I DONT GET THIS RESOLVED WITH FACEBOOK I WILL BE GOING AGAINST THIS COMPANY IN COURT. Hopefully BBB you can reach Facebook their support is not that great...Thank you

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      facebook clubillion games, i purchased coins, i was charged twice, did not received coins game froze. i wrote to meta, no response, i emailed ******* at meta, I saved the email, she said for them to check this out I have to pay them $300.00. this is my bank statement from them.7/2 ca/fb com/cc metapay aj4cuqx seq 147043 $10.61, 7/2 ca fb com/cc metapay tzbd7sf seq 588283 $10.61, 7/1 ca facebook com/cc metpay vae3uqx seq 346911 $10.61, 7/1 ca facebook com/cc metpay 3b4wjsp seq 173219 $10.61, next says recur pymnt i asked what that meant, they would not tell me, 6/8us fb com/cc metapay 6mr32pk seq 443891 $42.49, 5/23 ca fb com/cc metapay dydunp7 seq 493492 $21.24, 5/23 ca fb com/cc metapay qxljxpt seq 492100 $21.24 these are charged to my bank, I did not authorize double payments on same day, when I did order, I didn't receive coins, they put through twice, their game froze. I explained that many times to them.

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few weeks ago I received notification another phone (not mine) had logged into my Facebook account. I tried all the self help options available to remedy the problem but the individual had changed the password and because of an old defunct email I could not remedy the problem on my own. I even hired an IT company (Nerds On Call) to help assist. No success. The problem is a old now defunct email address I no longer have access to that was used to originally register the Facebook account. So I could not reset the password. I also tried using the cell phone option to reset the password but also not successful. I got a message that said I was locked out. I have tried reporting this page and having friends report it. Zero help. Now the individual that has taken over my account is messaging my friends, removing pictures, and posting things for sale, and I cannot do anything to remedy the situation. I have tried getting in touch with Facebook via emails but it seems it is all but impossible. This is not acceptable. There should be customer service available to protect and address stolen identity claims and the harm's that hackers can cause. You cannot just have a few articles and self help options customers are left to on their own as the only means of protecting customers from these difficult scenarios and with no way for them to reach a real person. There has to be a decision maker that can assist. All I want is my page fixed and or a solution. Thanks for your attention to this matter :)

    • Initial Complaint

      Date:08/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account Disabled on 8/9/2023 after a hacker gained access to my account. Ads still running and still increasing ad spend. Facebook has been nonresponsive to emails and ************ messages.My account email is: ******************** I have attached photos of the hacker changing the name of the account, but still has my email as login. My account was then accessed by a person in ********* and the name of the account was changed. I have attached snapshots from the information I downloaded which show IP addresses where my account was logged into as well as the name change. What are the steps get my Facebook reinstated to me and not to this hacker?

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook is blocking my ability to share news content on Facebook and I wanna have these issues all fixed *********************************************************************

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook was hacked and the hacker was able to use a fake email to change my account contact information and authentification measures. I am unable to regain access at this time and I am unable to find a resolution through any of the methods available on the Facebook help page. The email the hackers are using should not be accepted by Facebook as it is known to be fraudulent. The hacker is using the email **************** This hacker is now in control/ possession of my personal Facebook and Instagram accounts and I am not able to do anything about it because Facebook does not have a solution that works.

    • Initial Complaint

      Date:08/21/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been trying to recover my elderly mothers facebook account that has been hacked and is currently trying to scam people. They have changed all of her contact info making it impossible to get into the account. There has been no way to get in contact with facebook support and we need assistance in this case.

    • Initial Complaint

      Date:08/21/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a admin in a support a Online support group by the name ND Survivors (Narcissistic Personality Disorder) The admin name is ****************************. He has abused his authority as a admin to slander and spread false information and run a smear campaign against me. **************************** is hiding behind the title of admin to self project his hatred and bigotry unto me. One of the rules of the group is to not make religious post. My post weren't just religious ones but **** has picked me out only. **** himself also posted religious post in his account which I find contradictive. If I have violated any terms it doesn't give him the right to slander and spread false information online about me. This is abuse and highly disturbing considering this to be a support group. I do not feel safe and this is not okay. I would like the post removed and ********** Admin as well. This behavior should never be allowed in a support group. My Facebook name was MzMyria **** You will see it in the screenshots where the admin has slandered me. I have reported him but do not feel anything is being done. I have provided the screenshots below.

    • Initial Complaint

      Date:08/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 18, 2023, my (******************************* - "*****") personal photograph was posted without my consent to a Facebook group titled "Are We Dating *** Same Guy? | ******* / ****** / ******** / *******". *** direct link to the group is: ************************************************************** *** post containing my picture included a false accusation of sexual assault. I have strong reasons to believe that the individual behind this post may be an ex-partner, seeking to maliciously harm my reputation and potentially disrupt my current relationship. This act is not only a breach of my privacy but also a clear case of libel and defamation.Actions Taken:Direct Contact with Group Administrators: I reached out to the administrators and moderators of the said group immediately after discovering the post. Despite expressing my grave concerns and referencing the group's own rules about posting false information, I have received no response or acknowledgment.Report to Facebook: I utilized Facebook's reporting mechanism to highlight this violation. Unfortunately, instead of assistance, I was blocked from the group, preventing further direct communication or monitoring.Resolution Sought:I am seeking the immediate removal of the defamatory post and any related content. Furthermore, I would appreciate if action could be taken against the individual responsible for such malicious content. Lastly, I urge Facebook to review and strengthen its mechanisms to prevent such incidents in the future.I am hopeful that the Better Business Bureau, with its reputation for upholding ethical business practices, will assist me in resolving this matter promptly.Thank you for your attention to this serious matter.

    Meta Technology Company is NOT a BBB Accredited Business.

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