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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meta Technology Company has 6 locations, listed below.

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    Customer Complaints Summary

    • 9,694 total complaints in the last 3 years.
    • 3,762 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 4, 2022, I requested a review because my ad account was restricted and I don't even know why it was restricted and you never answered me the review request.

    • Initial Complaint

      Date:08/30/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A person created a Facebook business account for our non-profit organization several years ago. She still controls that account however she is no longer affiliated with our non-profit. She has recently been manipulating content on our Facebook page by changing our contact information to a competitor, deleting our posts and events, and has even deactivated our entire page several times. We contacted her and asked her to stop her behavior but she continued unauthorized manipulation of our content. I contacted **** and was asked to submit a letter signed by our board president, along with his ID and documentation confirming ownership of the organization. I submitted all of these to Meta but all I have received are generic sorry we cant help you responses. This unauthorized person still has access to our business account and **** refuses to help us get her removed from it. We have complied with all of their requests but they are refusing to help us fix this issue.

    • Initial Complaint

      Date:08/29/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 4, 2023 I was traveling from *********** to ******, At ******************* I connected to Boingo Wifi and used facebook, when I arrived to ****** I found my facebook account was hack, personal contacts were changed, even my profile name is changed to fake name "***********************". Even though I reported actions as "This Wasn't me" facebook still did not revert changes and disabled my account.****** used some email "@mailmeta.app"My name is *****************************, I used facebook for 17 years never violated facebook policy. Now when I try to recover my account , it says account is disabled.My facebook account is extremely important to me and the data that facebook has from me should not be taken away from me.My Facebook URL: facebook.com/******** My Facebook email: ********************

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business account facebook.com/RavenshireHobby was hacked and I was removed as administrator on June 28, 2023. I have attempted to contact Facebook and regularly report that my page has been stolen. It is still connected to my business Instagram account and all of the detailed information links to my phone and business information. I have sent cease and desist letters to Meta. I do not know the person who has taken over the account. There is no one to contact and there is no help. I have lost thousands in sales because of this not to mention the community that I have built since 2014. Currently, I am considering any legal means to correct this as my face and information is being used against my will through this page.

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The hackers has been sending messages to all of my friends and family asking them for money. Everyday, they have been posting about the **** is giving out money and requesting money to use for Bitcoin. They have also went into the Facebook Marketplace requesting for money to buy cigars for $250.00. The hackers has also changed my login information to lock me out of my Facebook Account. I don't usually post things like that because I know that it is a scam. They also have me on video and have my identification card as well. I created another account and they also suspended that one as well. It is so many hackers that have been in my account and they have already got money from 3 of my Facebook friends as well. They are using different devices to log into my Facebook account as well. Something needs to be resolved about this issue and I want all of my Facebook accounts shut down immediately so they wont think that I'm the one writing them. I don't usually post or message people about the **** or other things that deals with money... Facebook is supposed to be a safe social media platform and its not when you have hackers that wants to scam other people for no reason and get their hard earning money.

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 3 1/2 weeks ago I was hacked on Facebook. Someone stole my account and told all of my friends and associates that I was highly successful in crypto. When I tried to go in a do anything with my Facebook page I could not get at all. I tried to work with Geek Squad through Best Buy and they were not able t help me, and no one responded from Facebook. There was even a post on there that had a videos of someone ****** a woman. I have reported 3-4 times a day to shut my Facebook page to no avail. This is ruining my business. I am a distributor for a nutrition company and have 100s of followers. Now all of my friends think I have left that company and have gone into crypto.

    • Initial Complaint

      Date:08/29/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook refuses to remove the profile of my deceased father regardless of how many times I have provided them with the death certificate that they request.

    • Initial Complaint

      Date:08/29/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am put in "Facebook jail" for exposing romance scammers who post up to 20 of the sane com-ons to vulnerable women to exploit and fraud them.

    • Initial Complaint

      Date:08/29/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook keeps showing me ads about p**** enlargement and its very pornagraphic. There is men having *** with women in these ads and loud noises. I personally don't care about ads as I see them everyday and that's how businesses are run, but these same ads are on every other Facebook video that I can't watch videos on this platform. It's embarrassing when I'm in public watching a video and one of these ads play.

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my name is *********************. On friday 8-25-23 I fell victim to hackers that gained access to my account through **********************. I clicked the link and typed in my password. it enabled hackers to assume control of all of my account and subpages. within seconds they changed my password, changed the email, and started spamming links etc. They changed my name to JereMeta Copyright Infrigementmy. within 10 minutes they had be disabled on FB. due to FB being automated and not being able to speak to a real person it just states that policies and guidelines were violated and theres no way to reverse the decision. this is heart breaking to me as I got hacked. I run groups, run a business, and have countless memories on my account. ive been on **************** for like 15 years and have never violated any terms. that should be a red flag it was not me, plus how quickly everything changed from passwords, names, etc.my user email is ************************ Facebook is not run by people, its run by servers. I have no recourse to regain access to my account as the hackers had my account disabled, and **************** makes it impossible to contact a real person. Im looking for the better business bureau to have an actual person at facebook review my profile. then you will see that I was phished then hacked! please help! ************************ *****************************

    Meta Technology Company is NOT a BBB Accredited Business.

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