Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Meta Technology Company has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9,694 total complaints in the last 3 years.
    • 3,757 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ************ company is discriminatory in its actions concerning me. I've attempted to establish a new account several times. Even after submitting my license and receiving confirmation that you approved my new account, you immediately shut down the new account again. You have falsely stated I have violated community guidelines. How could I violate anything when I never had time to start? The real issue is my last name. Because my surname is African, your algorithm shuts down my account. Can you specifically name one violation on my part? Your discriminatory actions limit marketing opportunities, business advertising, but more importantly, my equal right to have a name that is different from others from being seen. How many people do you do this to?

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 29, 2022, I was on vacation In *******, **. I was out at nightlife, and the last time I used my Meta (instagram) account was late that night to follow another persons account. On the following morning I went to check my social feed (Facebook) account, and I see that I have a notification that says suspicious login, tap to verify details. So I tap the notification, but my account was disabled due to an inappropriate posting that went against community guidelines. I rarely ever posted on my account, and I would never post anything inappropriate on my account. I requested a review, and submitted my photo drivers license for this process. Soon after, less than a few hours later, a message stands to this day that states a review has been done and my account is disabled and cannot be undone. Not only did Meta disable my Facebook account, but also my two business pages associated with the account, as well as my instagram account. This has caused a major hinderance on my business and sales. I allowed time to go by to see if Meta would perform a manual review of accounts as I have read that this very same situation has taken place to others. Due to me using Facebook to login to several other external accounts, I have since lost access to not only that account, but any account that I created using Facebook as the primary sign-up method. Much time has gone by but **** has still not reviewed these accounts with a manual eye. I have went through to try to do an appeals process, however, **** does not allow this if there is no active account to associate the claim with. There is no reference number for me to provide to even submit a claim. There are no phone numbers to contact an actual person, and I have sent several emails and direct messages (from ******* and another account) to different handles in effort to rectify this issue; all with no response.

    • Initial Complaint

      Date:08/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 12, 2023, my Facebook account was hacked and I am completely locked out of it.My contact information has been changed and any attempt I've made to recover my account has sent me in an unending circle.Facebook and Meta do not have any way of contacting them and it is costing me severe anxiety.

    • Initial Complaint

      Date:08/31/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like all accounts on Facebook and Messenger associated with my name deleted please! Around June 8 my Facebook/Messenger accounts were hacked. By the time I saw the email it was too late and they had changed my email and password. I've had zero access since then. The hacker has been using my account as it is (pictures and other info) to pose as me. They've posted that I've started cyber trading. Showing certificates that I've taken training, which I have not. And edited my face into pictures to look like I've gotten another degree. I'm very concerned that someone will be taken advantage of. I've had several older members of our church who've asked me to give them more information about the online trading. And when I tell them I've been hacked they are so surprised and thankful they didn't just trust the online me. The hacker has also posted pictures of people holding signs up that say 'We earned ******* dollars in (so many) days! Thank you *******************************!' They've also messaged friends and had conversations with them about online trading. Trying to get them to say they'll try it. I know these things because friends and family have told me what they see being posted. My husband and daughters posted on my page that my account had been hacked and it's not me, then they were blocked. I texted all contacts and asked that they block and report my account. They then told me that they had gotten another friend request from me. I have not created a new account, and will not be creating one in the future. My request is for any account with my name associated be deleted.

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is ******************* Facebook name (niecee niecee)and I cannot seem to get a hold of meta chat team or rep or anyone at support regarding my as boost account being disabled situation and payments I have submitted several emails to verify account and appeals because ad boost account has been disabled and debit card info still on file and on automatic. I have been trying to reach someone for a whole month now at the ads support team. All of my payment information I requested to be removed I have not received response on this at all. I will retain my attorney regarding this matter and file a complaint against meta. I recieved an email stating I would be contacted with 2- 3 business days and that has Not happened. I appreciate your time and attention in this matter.

    • Initial Complaint

      Date:08/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook refuses to delete my account years after I had already tried to delete it multiple times, then locked me out of my account when i started deleting all relevant information that they should have deleted years ago and is now demanding more information that i dont want them to have just so i can attempt to delete the account again

    • Initial Complaint

      Date:08/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/30/2023 someone was able to access my Facebook account which contains personal information. They then changed my email and phone number associated with the account which keeps me from being able to recover the account. I was never sent an email or text to approve these changes to my account. Per Meta, their business practice put in place to protect my information was not followed. There is no number to call or email to reach out to to resolve this issue when I have no access to the phone number or email now linked to MY profile. I want my account back! *********, profile name *******************.

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a seller on Facebook marketplace for the past few years. This company continues to not allow our items to be viewed across the country although we offer shipping to all states. Every time I ask support to look into the issue they tell me via a robot that everything is fine. It is not. We are losing sales due to them not being able to fix their platform.

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 29th, 2023 someone hacked into my Facebook account (***************************************************) and they changed my password, the email address on my account and the phone number associated with my account. I have thoroughly reviewed all of the help articles and have tried dozens of times to regain access to my account without success. I have been using Facebook since 2003/2004 and my entire life story including pictures are associated with my account. I am pleading with Facebook to please assist me with regaining access to my account. All measures available have been tried and did not get me back into my account. Can you please help?

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is hacked on ********************. And despite the complaints and swindling of my friends it still hasnt been taken down by Facebook. I have started another account but would like them to take down the hacked account

    Meta Technology Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.