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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,694 total complaints in the last 3 years.
    • 3,757 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account was hacked. I have reported it many times to Facebook and the answer is always, we do not see anything wrong. ********************* is not me, nor do I know him. I just spoke to Facebook and they want me to pay to have this corrected. The claim my device is defective.

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Banned from Facebook Marketplace suddenly with no explanation. Even after appealing three times, all appeals were not approved and no reason was provided.

    • Initial Complaint

      Date:09/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * My Facebook account was hacked on 9/1/2023 at 10am.* The hacker changed my password and email, completely closing off access to the account.* The hacker is using my name, my face, my address and my Marketplace posts (as well as his/her own) to scam other people using Facebook. * The hacker will ask for a deposit to hold an item with pickup being my physical address.* I had 2-step verification in place for Facebook but the hacker still gained access.* I uploaded my ID to ******************** and they sent a reset password link that didn't work. * The hacker is using my Facebook page and the *** is: www.facebook.com/teaErik35 * They have already increased their Followers to 57. I had only 2. - See pic * The original email for this account was: *********************** * They changed it to: ********************** (See pic)* The original phone number for this account was: ************ * They changed it to: ********* (but a number is missing) - See pic * My address for the account is: ************************************************************* * I have been a member of Facebook since 2007 and have never been hacked until now.The hacker does not have my ID, nor can they produce my ID, so there should be a way to regain control of this account. I'm a teacher and this will severely hurt my reputation. More importantly, though, we need to put a stop to people from being scammed. I would like to regain control of the account, but if not I wish for Meta Technology Company to PLEASE permanently delete it. Please let's work together to stop this person!

    • Initial Complaint

      Date:09/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was hacked on 9/04/2023. The hacker changed my email address, phone, and password. Facebook recovery link is an endless loop. I have valulable information and no one to contact to help my restore. I enter in my old password and told that I reset it 23 hours ago. But there is no email indicating that I changed my email address. This is a massive data breach that Facebook isn't looking into. I need to get back in my account. I can verify that I own the ********************************* account. They changed the address to a****[email protected]. Please help

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold an Apple IPhone 8 Plus that I no longer needed on Facebook marketplace for $225 on 10/28/2021. The phone was shipped via **** on 10/29/2021. I have yet to receive payment for the item. Facebook has given me every excuse why I have not received my payment which is owed to me in the amount of $212.41 after taxes. I was told it was a problem with my account, they needed my bank information, they are working on it, every excuse possible. The person I sold the phone to doesnt have a Facebook anymore as far as I can see and I still have not been paid two years later and have no further updates from Facebook but generic we are working on it emails.

    • Initial Complaint

      Date:09/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Meta, My account was disabled for Not Following your community guidelines even though Ive never posted any sexually suggestive photos or content in general, I've never Solicited sexual services or used any Sexually explicit language! I hope you will take my request into full consideration and reactivate @calfskinned. I use this page to provide for my family, please help thank you.

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BBB is required to contact Facebook concerning identity issues. Please allow 30 days for them to respond. If you do not hear from ******************************************************** by then, please contact Identity Theft Monitoring and ELAWFIRM to see what options you have in pursuing this identity issue further. The ************************* provided guidelines during COVID-19 SAR-CoV-2 for businesses to follow December 2019 during COVID-19 April 2023. Date of the transaction: A letter sent to Facebook to resolve login issue Pursuant to the letter and conversation with Attorney Last, please find the correspondence sent on ******************************* behalf to Facebook and Instagram to fix login issues and due to identity issues delete the ************************************* . Facebook login issues and stalkers have occurred I updated the password 101020203030Aa, but the login screen DOES NOT function and identity theft has occurred. The steps in the attachment are not processing for verification Amount of money owed: Facebook and Instagram owe money and profits for identity theft Amount of money paid: $5,000 legal fees What the business committed to provide to you Nature of the dispute: Identity issues with Facebook and Instagram theft has occurred Whether the business tried to resolve the problem Issues involve identity theft, stalkers and copying advertising and personal information for profits. ****** contacted Facebook in April 2023 and June 2023 for a reply to resolve identity theft issues and login issues.

    • Initial Complaint

      Date:09/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was hacked recently. I have had Facebook account for several years. I last reshared a memory on Aug 11 that is no longer available. The password for this account was changed on 8/18/23 at 10:31 am. On Aug 18th later afternoon I noticed that I had an alert that someone logged into my account from ********. I am a high school football coach, and it was time to take the field, so I did not do anything about it. The next day I was unable to log into my account. My email that I had on the account is *********************** we moved homes a few years ago and recently lost access to our charter email accounts.My Facebook account is ********************* Whoever has my account has completely blocked my family since they tried to call thru messenger. They are sharing our family pictures and trying to get people to comment. This week they posted that we have purchased over 60 acres in Limestone County, *****.

    • Initial Complaint

      Date:09/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2016 I deleted my Facebook account ****************** as well as the associated email address ******************* Unfortunately, someone re-created my email account and then re-constituted my Facebook profile using my information. Though I have contacted Facebook three separate times and filed complaints, flagged the account, and submitted my driver's license to verify who I am and that the name on the account is in fact mine, they have ignored all my attempts. Now the user is messaging members of my contact list and posting inappropriate videos and images to my feed. I just want the profile completely deleted. I currently work in federal law enforcement and this situation is a liability - especially if the user were to make my information public.

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 31, 2023 I had a monetization violation that I appeal and got back up within 30 minutes but Facebook decided to restrict my means and ways to make money from the video that originally got taken down. The video is at half of a million views and growing and I cant even make the money I need to off of my own content because Im restricted for no reason. The video that originally got taken down was restored because the bots that took it down was WRONG. You have no right messing with my money like that as a creator. I want the restriction to GO AWAY.

    Meta Technology Company is NOT a BBB Accredited Business.

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