Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Meta Technology Company has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9,702 total complaints in the last 3 years.
    • 3,760 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing this report because I have tried every possible avenue and this seems to be the only way to get an actual person to help me.For whatever reason, Instagram immediately suspended my account after it was set up. I never even got the chance to set up my picture or biography or post anything. Since no policies were broken, my only assumption is that their algorithm assumed that I was a bot and shut down my account. I understand that bots are an issue, but this is ridiculous. Why not add a recaptcha to the process or send a validation link to the persons email? Now my account is stuck in a never ending limbo. No matter what I click on, I keep getting error messages (screenshots attached). *** spent hours upon hours in the help center, but I keep getting re-directed to my profile which doesnt allow me to do anything. As you can imagine, Im extremely frustrated. This account is going to be tied to my new business and I chose this specific username to coincide with my other social media platforms. The username for the account is (@poured.sugar). Can someone please un-suspend my account?

    • Initial Complaint

      Date:09/14/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use social media (e.g., Meta products Instagram and Facebook) to post information about my commercial/professional activities, primarily, and appropriate personal activities, as is the common usage for these platforms. Recently, I began receiving alerts that prompted me to enter a code emailed from Meta in a form and change my password to confirm my membership. The alert says IG/Meta has noticed suspicious activity on my site, that I am possibly being "phished" or hacked. Even though I have repeatedly followed these directions, have been given no further information on the threat/hack activity, the alerts continue, no resolution has occurred. My account has become practically unusable as a result. I have attempted to contact tech support multiple times. Articles online suggest mine is a known bug. They also acknowledge that Meta tech support is essentially non-responsive, probably existing only to deflect legislation or regulation. First, I would like my service restored, if possible. Second, I would like to pursue legal measures to bring attention not only to the bug, but also to the atrocious, notoriously poor customer service practiced by this immensely rich and powerful corporation. As an individual consumer/user I am not a match for ***************** Although Instagram is a "free" service, it gains enormous profits by selling data, providing access to my user histories in aggregate, making my content available to third parties for use in AI programs, research, etc., for which I gave no direct consent. BBB is strategically situated to raise concerns about the nature of the tech monopolies that enable bad business practices like the one I am encountering to continue without consequences. I would be willing to advocate for major legal/policy campaigns to fix this serious power disparity, in order to improve the services that impact millions/billions of users/consumers such as myself.

    • Initial Complaint

      Date:09/14/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My facebook account has been hacked. None of their solutions work. My email and phone was changed on the account. There is no way to contact facebook and have them help me with this problem.

    • Initial Complaint

      Date:09/14/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook has for years allowed my exes girlfriend to harass me all over social media! I block she creates new pages fake pages messages me harasses me I cannot post a simple review on a companies page without her or my son harassing and defaming me I have reported this every single time and FACEBOOK DOES ABSOLUTELY ZERO! Just recently reporters last nights defamation/harassment I got back a message that none of the comments went against community standards and the posts and pages remain active! I have a demand letter ready to be mailed and I will be producing legal action against this company specifically ******************* or however you wrote this individuals name. If I die my blood is in your hands ****! Let this be the paper trail to start all the storms heading your way! I have already sent all of the details to several news companies!

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out because my account was hacked, all of my information has been changed and now it is showing as disabled. The security email came in and I stated this wasnt me, changed the pass word and said individual was still able to take over my account. I would like to recover my account however the options that are given arent working.

    • Initial Complaint

      Date:09/14/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      End of July, **** services banned my business instagram page because some haters complained on one of my story, which contained no violations at all, however, they just blocked my account with no explanations.

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook marketplace blocks people for no reason (according to reddit, quora, blocked me as well). With bo warning. One item they didnt like was toy medical cart to play doctor. Another was glasses frame, just frame. People write and i experienced that the decisions arent common sense, made by bots. No insentive to read appeals or explanations and people get banned for no reason. Im reading on reddit that even people who never bought or sold get banned. Its a problem as i had about **** household items and baby items listed. It took a while to post those listings. I believe there was a class action suit but they keep unfairly banning

    • Initial Complaint

      Date:09/14/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had opened a Facebook account with the ********************** now referred to as Meta as they own this application approx 2011/2012. At the time, my legal name was ************************* and it was my personal Facebook account. I later got divorced and eventually created a new Facebook account with the same **********************, using my current name ***********************(maiden). Recently, I was made aware that the old Facebook account re-activated by a hacker who has also changed the email and phone number associated with that account. I have spent countless hours trying to recover my hacked Facebook profile and have found a brick wall using every way that Meta states you can recover. There are pictures of my minor children on this hacked account - I tried to submit a privacy violation for the children and when you enter it a CAPTCHA pops up that is un-usable so you can never actually submit the privacy concern. There is no way of calling or emailing a department for assistance and every automated solution offered does not actually get you to a resolution. There is no customer service to speak of and no way to even report the privacy violation. Reporting the profile as a hacked account has also not gotten any assistance as they just return with an automated response saying that the account is not fake.

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, our Instagram account - @Glausangelesstore - was deactivated for no apparent reason despite our best efforts to contact Instagram/Meta to no avail. We are a small business who relies on Instagram to serve our community and losing access to our account is a crushing blow to our company. We are filing this complaint in the hopes that we will be put in contact with a real human being at Meta to restore our account access.

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account (along with LinkedIn account) was hacked. The person who stole my identity changed the email address on my account. When i try using Facebook's on-line tools to recover my account, it sends me in a continual loop and provides NO way for me to log an issue with them. When I follow the steps for a hacked account it asks me to provide the email associated with the account (of course its been changed). I can put my mobile number in, but it then tells me the account has been disabled. When i follow the steps for addressing a disabled account it asks for my email or cell phone along with a drivers license. But if i try to submit this- it tells me the email is not associated with any account. It also won't take the cell phone (see attachment). Someone has stolen my identify and Facebook provides NO path for resolution.

    Meta Technology Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.