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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,707 total complaints in the last 3 years.
    • 3,760 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5th my business acct on Instagram was flagged for something that goes against their community standards including not good children things which is absolutely untrue and horrifying that I am being accused of this. I had the opportunity to click appeal and do the moving selfie, however I have still been unable to get into any of my accounts on instagram or Facebook. All of my messages I cannot have access to, which are with photography clients of mine and this is harming my business. It is very unfair that I am flagged for this and unable to even talk to anyone about looking into my account to prove the allegations are untrue.

    • Initial Complaint

      Date:08/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 2, 2025, my Facebook and Instagram accounts were hacked. On July 3, a hacker attempted to post an ad containing illegal child sexual exploitation content. I received a notification before the content posted, but my accounts were immediately disabled before I could take action.I did not create, upload, or approve this content. I have proof of the hack, including screenshots of suspicious activity notifications, my login history, and a government-issued ID matching my account.I submitted an appeal to **** explaining that I was the victim of a criminal hack, but was informed my account would remain permanently disabled and that no further review was allowed. This decision is wrongful and has caused significant personal and professional harm.I am requesting that Meta escalate this case to a human review team, verify the IP/login history showing the unauthorized access, and reinstate my accounts immediately.

    • Initial Complaint

      Date:08/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** headset for my son and it has stopped working within the warranty period. I spoke at length with customer service (several hours between chats, emails, and other tech support). Eventually I was told there is a problem with the headset and sent it in. It took over two weeks to send it in and get it returned. Now it has arrived back and still doesnt work. I'm being told the problem is now with the controller. They are asking me to send it in again. This will result in another two weeks without the system being usable. That's well over a month or more since the time it stopped working and we keep playing this back and forth. I've been through half a dozen support techs because a new one answers every email. This is absurd. The device doesnt work, they are wasting my time.

    • Initial Complaint

      Date:08/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook Marketplace access was permanently removed after my Rolex listing was repeatedly flagged as counterfeit. This is a false designation. The watch is 100% authentic and was purchased through ********, with all supporting documentation. I have attached:Original Chrono24 purchase receipt I have made multiple good-faith attempts to resolve this through Facebooks Account Quality and Commerce Help channels but have received no response. I have sold on Marketplace for years without policy violations, and this false counterfeit flag has caused loss of my selling access and income.Resolution requested:Immediate review of my account by Marketplace Policy Team Removal of the false counterfeit flag Full reinstatement of Marketplace selling privileges

    • Initial Complaint

      Date:08/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company permanently disabled my Facebook account, which I've had for over a decade for no reason whatsoever. The last time I logged in I viewed a story and liked a post from one person. Yet they disabled my account in an attempt to extort more personal information from users so they can hoard it in their database and build a stronger profile of ********* appeal they require your phone number for absolutely no reason because right after that they require a video selfie to store in their database of information on you. I have not even posted on the account in over a decade let alone violated a single rule. This company is just trying to extort users of more information than they already have of you.They offer no recourse or ability to contact a single human being.They simply ban your account for no reason and require personal information from you strictly for their own gain.

    • Initial Complaint

      Date:08/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against ******************** (Instagram) due to their complete failure to provide functional account recovery options after my account was compromised.On August 3rd 2025, I received multiple official emails from *************************** stating that my Instagram account's email had been changed and that my account had been accessed from an unknown device. These messages claimed I could secure my account by following the links provided.However, all of the links in these official security notifications were broken and non-functional . They either redirected to error pages or did not load at all. This left me with no way to reverse the changes, reset my password, or secure my account through the very channels Instagram insists users rely on.Despite immediately attempting to contact Instagram/Meta through all available channels (including their ************ support forms, and public contact emails), I received no human response or resolution . The company's automated systems repeatedly looped me back to broken recovery links, making it impossible to protect my personal data or regain access to my account.This is a serious security and consumer protection issue. Not only did **** fail to prevent unauthorized access to my account, but they also failed to provide a functioning, reliable way for a victim to act on their own security alerts. The situation remains unresolved, and my account is still compromised.I am requesting the BBB's assistance in compelling Goal to:- Provide a direct and functional recovery method to restore my account.- Investigate why their security emails contained broken links.- Implement a reliable process for victims of hacking to contact a human support representative.The lack of working security protocols in this case puts users at risk of identity theft, data breaches, and other harm, and I believe it demonstrates gross negligence on ****'s part. I can provide even more information if necessary.

    • Initial Complaint

      Date:08/09/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was the creator and administrator of a large Facebook group, Buy ~ Sell ~ Trade * ************, with over ******* members. This group had been active for many years long before Facebook Marketplace existed and served as a legitimate community space for buying, selling, and trading in the local area.On 05/20/2025, Facebook/Meta removed my group, claiming an intellectual property violation related to a post about golf clubs. The clubs in question were authentic not counterfeit and the removal was in error. This decision was made entirely by automated systems, and the appeal process provided no way for a human to review the matter or for me to submit proof.This abrupt, permanent removal caused severe financial harm to my business. My group consistently generated 3040 qualified leads per month for my community newsletter, with each lead having an approximate market value of $50+. This equates to $1,500$2,000 in monthly lost value. The group has now been offline for over 80 days, meaning I have already lost $4,000$5,000 in measurable lead value, not including significant long-term damage to my business from lost audience trust and engagement.Furthermore, due to the prompt deletion, I lost access to pending leads, conversations, and saved contact information, causing additional losses that cannot be recovered without access to the group.I am requesting that Meta:Reinstate my Facebook group Buy ~ Sell ~ Trade * South Jersey immediately, or provide a proper human-led review process so the removal can be reversed if no actual violation occurred.Compensate me for the measurable financial damages caused by the wrongful removal and lack of access to my data.

    • Initial Complaint

      Date:08/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold an item thru Facebook Marketplace on 8/24/25. I shipped the item to the buyer via *** that same day. The buyer recd the item on 8/26/25. Confirmed delivery via *** tracking number 1Z0H2G030300001216. Facebook states that payout to the seller typically takes 2-3 days after confirmed deliver of the item to buyer. Confirmed payout for my item was scheduled for July 11. I dont know why it was delayed but thats okay. Facebook kept their 10% fee (which is fine) and the balance due me was $49.06. However, on July 11 the payment was not released to my valid bank account linked to my ******************** marketplace account. I emailed ******************** support that same day. This created a back and forth string of messages (probably 15 or more) or the next 5 weeks trying to have them release my monies. I dealt with numerous people at Facebook supportAdam, *********, *************** They kept telling me I needed to delete and then re-enter my bank account information. I did this 4 times over the past month in dealing with them and my bank account information is valid. On one occasion, I even entered my ****** account information as **** had told me that ****** would also be an acceptable means to receive payment. However, he later informed me that they got an error message when attempting to send to my ****** account and again asked me to re-enter by bank informationwhich I did. I kept insisting that the problem was not on my end. I then did some internet research and found out that for the past 6 months Facebook has had difficulty and been negligent nationwide with many sellers unable to get their monies from Facebook released to their bank account. The is an internal issue on Facebooks end that they are negligent in addressing. The last email I recd from Facebook was on 8/7/25 from ********* who states that they would no longer provide any additional support for this issue and thus they were keeping the $49.06 that is due to me. I have saved copies of our emal correspondence.

    • Initial Complaint

      Date:08/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal **** Ads client for years, and my business relies heavily on this platform for revenue. Since late July 2025, most of my campaigns have been unable to run, displaying the error Account Restriction. Please try again later, even though my account is in good standing with no violations in the Account Quality section. I contacted Meta Live Chat Support (Case ID: ***************** over 15 days ago, submitted screenshots, and clearly explained the problem. Instead of a resolution, I was repeatedly redirected to unrelated departments, told to wait without timelines, and eventually had my case closed without any fix. This is most likely a technical bug on Metas side, and it has already caused severe business disruption and revenue loss. I am requesting urgent escalation to a technical team or higher-level supervisor who can properly investigate and restore my accounts full functionality.

    • Initial Complaint

      Date:08/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account @************ was disabled on August 5, 2025, for allegedly violating your policy on child sexual exploitation, abuse, and ******. I take this matter extremely seriously and want to make it clear that I have never posted, shared, or engaged in any activity that violates this policy.I believe my account was wrongly flagged by mistake, possibly due to an automated system or a misinterpretation of posted content (such as innocent family photos or older images). I respectfully request that a manual human review be conducted so the misunderstanding can be resolved.I am happy to provide any documentation or verification you require, including a government-issued ID, to confirm my identity and demonstrate my compliance with ******************** Guidelines.Please reconsider this decision, as I have spent years building my account, memories, and connections, and I would like the opportunity to clear my name.Thank you for your time and understanding,Your Full Name Username: @angelitoo173 Email linked to the account: ************************** Phone linked to the account: **********

    Meta Technology Company is NOT a BBB Accredited Business.

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