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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,707 total complaints in the last 3 years.
    • 3,760 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      META wrongfully suspended my Facebook account ******* ******* claiming intregrity

    • Initial Complaint

      Date:08/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My facebook account was permenanty disabled due to my birth given name **** ****! This is my full real name given to me at birth . Ive had this same account for 5 yrs now and qll of a sudden they want to complain about my name because the **** organization well how come h**** angles have a fqcebook account they r a dangerouse organization i even appealed ********* did not let me explain or nothing just permenantly disabled my account due to my name that discrimination straight up discrimination my account is how i keep in contact with my family members that r distance away can u help me resolve this issue thank you. My face book account was under the name **** ****

    • Initial Complaint

      Date:08/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: URGENT: Disabled Ad Account ID ***************** - Needs to be Detached from Compromised 2020 Business Account Dear Meta Support Team,I am writing to request urgent assistance with a disabled ad account that needs to be detached from a compromised business account.Problem Summary:In August 2020, my business Facebook account, Altru Apparel, was hacked. The hacker gained unauthorized access and changed the login email, which has prevented me from using the standard recovery process. As a result of this security breach, an ad account (ID ****************** was disabled and connected to a different business account without my authorization.Key Details:Ad Account ID: ***************** (named "1500 usd ive 3")Business Manager ID: *************** Date of Compromise: August 2020 Hacked Account User ID: *************** Ad Account ******* I cannot claim this ad account because it is currently connected to another business account.Account Recovery ******* Standard recovery attempts using the original email have failed with a "No Search Results" error. This is because the hacker changed the login email.Hacked Page ******* The hacked page *************************************************** may or may not be publicly accessible.Request:I am requesting that a Tier 2 or 3 support agent manually detach ad account ID ***************** from the business account it is currently connected to. I have all the screenshots and documentation to prove the account was hacked and can provide them upon request.Thank you for your prompt attention to this matter.Sincerely,***** ******

    • Initial Complaint

      Date:08/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account [@littlemermadishowroom] was disabled without cause on 06/26/2025. I did not violate ******************** Guidelines or Terms of Use, and I was using standard security measures. Since the incident, I have been unable to reach any real person at ****. The *********** keeps directing me through automated loops, and the appeal/report forms are misleading or brokenpreventing me from submitting an appeal at all. Because of this system error, I cannot restore access or even open a proper case.I urgently request a human review of my account status and the circumstances of the disablement. Please contact me directly at ***************** to verify my identity (I am ready to provide government ID and any other documentation) and to restore my account as soon as possible. This situation is causing significant personal and/or business impact, and I would appreciate prompt assistance and a clear path to resolution. Thank you.Account/Order/Tracking Number:My Meta Verified subscription invoice is under my business email account: ****************************** Enter the amount of money you paid the business:I paid a total of USD50,000 for Meta Verified and ads on this particular IG acccount.

    • Initial Complaint

      Date:08/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been able to log into my facebook account for several days. Each time I try it asks me to log in and when I submit the information, it will not accept it and states that a code has been sent to my email, but no code is ever sent. I then ran across some information that stated I have been blocked for some inexplicable reason. I have not violated any facebook community standards and that facebook is doing is very wrong.

    • Initial Complaint

      Date:08/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the Oculus Quest II on or around October 2022. Since then I have purchased numerous games for the device. The device at purchase required a Facebook login in order to work. My kids the time didnt have cell phones so I used my FB account. My son now (15) created an IG account in order to hide his texts from us since we do random phone checks. He then linked his IG to the Oculus quest. He then apparently violated terms of agreement with **** and in turn got all of my Meta platform accounts suspended, FB, IG, Messenger, and Quest. He took my 1 and only appeal because Meta thinks hes me. I was never notified by **** that his account linked to the Oculus. I now have about 500 dollars wasted since I can no longer access the account on Oculus quest. I have tried to appeal with no luck. There is no way to resolve this issue. There is no person to contact. I am irate that our Oculus is useless and all games GONE!!!!! I want compensation for the money spent and feel Meta Platforms should do better notifying people when others try to link into their accounts. I was essentially hacked by my 15yr old. Meta Platforms should have never required a Facebook login to begin with. I dont personally play the Oculus. I dont have multiple accounts or fake accounts. There needs to be better options for help when a person no longer has access to their account. All Buyers Beware!!! Do NOT PURCHASE THE OCULUS QUEST!!! The company can revoke access at their discretion and with ZERO options available to you for you to resolve it. I will be notifying my senators as well. This is gross misconduct by Meta Platforms!!!!!

    • Initial Complaint

      Date:08/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was hacked, and Instagram deleted my account. They were hacked on 2 different occasions, which is very unfair. I have filed police reports on the person who hacked my account. My business has suffered tremendously from the First deletion. I am just now rebuilding this violates my rights. If not resolved asap, my family and attorney have advised me to take legal action against **** and Instagram. Accunts: **************************

    • Initial Complaint

      Date:08/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 3, 2025, Instagram (owned by ********************) permanently disabled my account @itsgoddesslana_x, citing vague account integrity violations.This account is part of my business as a professional model specializing in foot and lifestyle content and serves as a major marketing platform for my work. I do not post adult content, and my content is fully compliant with ******************** Guidelines and Terms of Service.This is the sixth time my account has been disabled, and the prior five times I appealed and was reinstated after **** acknowledged the decision was made in error. The most recent reinstatement was on July 28, 2025, when **** confirmed my content did not violate any policies. Less than a week later, the account was disabled again. I submitted the one appeal they allowed for this disablement, but they upheld the decision and then removed my ability to appeal further.Metas actions violate their own published policies, including:- *************** Guidelines promise of fair and consistent enforcement.- Their stated commitment to minimizing false positives.- The right to appeal enforcement decisions, which was denied to me after a single review.- Their Business Terms pledge not to unreasonably deny or restrict access to business tools and services.I believe this repeated wrongful disabling is due to a system error or targeted false reporting. It has caused significant harm to my business, income, and professional reputation, resulting in approximately $12,000 per month in lost revenue since the wrongful disablement.I have full documentation of prior reinstatements and Metas written confirmation that no violations occurred.

    • Initial Complaint

      Date:08/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unresolved Facebook Account Appeal Request for Immediate Review On August 7, 2025, my personal Facebook account (****** ***) was disabled immediately after I posted a link to my own Facebook business page asking verified customers to leave a review. This was legitimate content intended for my customers, not spam or a violation of policy.I submitted an appeal the same day through Facebooks official process. As of today, August 10, 2025, my account remains locked, and the appeal status page continues to state only, Check back here for the result, with no decision provided. Facebooks own message says reviews typically take just over a day, yet I am now past that timeframe without resolution or further contact.This delay is preventing me from accessing both personal and business data, impacting my ability to communicate with customers and operate my small business. I have received no timeline, explanation, or confirmation that my appeal is actively being reviewed.I am requesting that Meta promptly review my case, issue a decision, and restore my account access if no violation occurred. I am also requesting transparency about why the appeal process has stalled beyond the stated timeframe.

    • Initial Complaint

      Date:08/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Request for Access to ************* Disabled Facebook Account Message:I am requesting access to all personal data, photos, and messages associated with my disabled Facebook account, under applicable data protection laws (including the California Consumer Privacy Act and similar rights).My account was wrongly disabled in after being linked to an Instagram handle that I do not own or control. I have never violated Facebook or Instagrams policies. I have made multiple attempts to appeal, but have been unable to reach a human representative.This account contains over a decade of irreplaceable family photos, personal messages, and memories. I am not requesting public reinstatement of the account I am requesting the ability to download my personal content in compliance with data access rights.Please provide:1.A link to download all my photos, videos, and messages.2.Confirmation that the Instagram handle in question is not connected to my account.I am prepared to provide a government-issued ID to verify my identity.Thank you,****** ******* ***************** ************

    Meta Technology Company is NOT a BBB Accredited Business.

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