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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meta Technology Company has 6 locations, listed below.

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    Customer Complaints Summary

    • 9,707 total complaints in the last 3 years.
    • 3,761 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Mdm,My ********* account has been disabled and I am unable to submit the appeal forms. Its due to a system bug. I have tried hundreds of times. It just wont let me submit my appeal. **** does not have any means of contact for me. All I ask for is to be able to get a fair review. Please kindly help me review my account or pass it to the relevant department for review. I will be forever grateful!I have spent years to build up the account. And it has very important pictures. I have always abided by the ********* Terms of Use and I have not violated any rule/regulation, to the best of my knowledge. If you found any wrongdoing, please be assured that it was unintentional and if you could let me know, I would never ever make the same mistake again.Full name: **** *** *** ******* ?********* Username: terence_t672tv?Gmail: ******************** Phone: ************* Thank you so much for taking the time to read this email. Hope to see your reply soon!

    • Initial Complaint

      Date:08/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a Facebook account for myself with all valid information, it was instantly flagged under some form of automatic system which required me to verify that I'm human and submit a short video of my face. This process went through and the account was verified and I regained access. - This was about a week ******* it just happened again - I was suddenly stopped from using the service and prompted to complete human verification, which I again did. The account was verified again and I regained access. - This was an hour ago.Literally right after getting back into the account it was flagged again and I just had to submit a video of my face for a THIRD TIME, now I'm waiting to (hopefully) regain access to my account.This is extremely annoying and I feel that it's invasive as I keep needing to suddenly submit a video of my face for no real reason.I also plan on legitimately using Facebook services to run paid ads as a side business, and this is consistently ruining this ability for me (and Facebook) to make money from ads THAT I'M PAYING FOR.I need my account to stop being randomly flagged as non-human behavior, this is ridiculous and damaging to me.

    • Initial Complaint

      Date:08/11/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook is allowing another member to bully, harass and blackmail me.

    • Initial Complaint

      Date:08/11/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Meta Platforms (Facebook) has published and refused to remove unauthorized police bodycam footage that was recorded inside my private residence without consent. The video contains sensitive and identifiable images of my medically vulnerable mother, who has a pacemaker, and my daughter, who suffers from PTSD. Its continued public availability has caused emotional trauma, health-related distress, and exposed my family to harassment and retaliation. I have submitted multiple formal takedown requests to **** through their ************ legal channels, and external regulatory agencies, yet the video remains online. ***** failure to act violates its own community standards and raises serious concerns under state and federal privacy laws. I am requesting immediate removal of the video, written confirmation of action taken, and assurance that similar violations will not occur again. If **** continues to ignore this matter, I will escalate through legal and regulatory channels.This link is provided solely for BBBs internal review and resolution. Please do not publish or share.************************************************************************** Profile: ***************************************************

    • Initial Complaint

      Date:08/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been wrongfully suspended and disabled on meta / instagram 9 times. Ive tired to email executives , instagram support , send appeals , and even contact news lines and Ive gotten no help so far. Instagram is the way I made my money and without it Ive been going broke constantly struggling for the past 2 months. All I ask for is help to resolve this issue , I need my accounts back. I have a case file , I have proof of the bans being wrong, proof of me being complaint and still no resolution from meta. Please help me

    • Initial Complaint

      Date:08/11/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe my facebook account was hacked. I have tried to login with my email and password and can no longer access my account. Unfortunately, when I try to recover my account, I have found that I forgot to update my email addresses on file from my college email accounts and no longer have access to those to get the recovery "pin". When I click that I no longer have access to those, I am given a "try another device to continue, this must be a device you've used to log into this account before. Why? We can't match the device you're using to the account you're trying to recover, so it's not safe to go any further." I have used all of the devices that I used to log in to my account and none of them are working. I need to recover this account as I am military and I cannot make another account. I also have a message in messenger from my mother that I do not know, that I really want to keep.

    • Initial Complaint

      Date:08/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent money through ********. I did not receive the money, yet it has already cleared my friends acct. I have been filing claims, just to be told it was deposited into my acct. I have been fighting this since July 31st, 2025. I would just like to get my money.

    • Initial Complaint

      Date:08/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account was hacked by scammers in April 2025. I cannot recover my account, and I have tried to create a new Facebook account and have been denied twice. The hackers continue to ask my friend and family for money for various items that they post on my Facebook site. I am a business owner, and many people have called me wanting to pay for items and I tell them that these are false posts by hackers. My Facebook account that was hacked was under the email of ******************** I saw one of the hacker's email and it included the name April. I am just asking for my Facebook account to be returned to me. Thank You

    • Initial Complaint

      Date:08/11/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook falsely flagged an item I was selling on Facebook as violating their policies. They are **** shoes that are clearly what I said they were. My account is now restricted because I had posted the shoes in lots of groups multiple times so they are saying O violated their policy over 100 times. There is no way to dispute this. There is no customer service phone number, there is no chat feature with customer support, there is no email I can find, and all links to dispute are broken links that take you nowhere. I love using market place, but this has seriously made me consider using something else as there is nothing I can do about it!

    • Initial Complaint

      Date:08/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2024 I had unauthorized charges made to my account. I disputed the charges and the were refunded by my banking establishment. Now, the company will not allow me to purchase anything till I reverse the refund.

    Meta Technology Company is NOT a BBB Accredited Business.

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