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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meta Technology Company has 6 locations, listed below.

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    Customer Complaints Summary

    • 9,697 total complaints in the last 3 years.
    • 3,752 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ran a small business account on Instagram. I had over 20 thousand followers, and it was my main source of income, my business, brand, passion, and community. Metas faulty AI security system falsely banned my account under the ridiculous and troubling allegations of child sexual exploitation. My account was a baseball coaching business account. All I ever posted about was baseball! They have zero customer support system and you have to pay a monthly subscription just to access a chat bot customer service. This is ridiculous! The only option I have to get help is to hire attorneys now. They have wiped out my business, that had thousands of leads, hundreds of clients, brand deals, etc.

    • Initial Complaint

      Date:08/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 7 charges on my brand new befit card and did not put this card on any phone or platform. I got a new card and cell phone since to stop the on going issue

    • Initial Complaint

      Date:08/12/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deleted my facebook and instagram accounts a few months ago. I was given notice about all my data being deleted after thirty days so I downloaded my information. After thirty days passed my wife noticed some of her posts were missing. These were posts her and I had "shared." She was the author of these posts and was not given any warning about their deletion. She has tried contacting instagram support but she is ignored and it is causing her ditress. These were six posts of some important moments of our lives: our wedding, honeymoon, the announcement of the death of our dog, and the announcement of the birth of our son. She would like to have these rightfully restored onto her instagram page. I have checked my downloaded information and the posts are not there either, which means our data was deleted without our consent. I hope to have this resolved in a timely manner so she can continue sharing important memories with her friends and family in good conscience on the platform.

    • Initial Complaint

      Date:08/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Facebook (Meta) for unjustly restricting my account after it was hacked. The unauthorized user stole money from my linked bank account. Although ******************** later reimbursed the funds, they have refused to lift the restriction on my account despite my verified identity and repeated requests. This ongoing denial has caused significant personal and financial harm. I rely on Facebook for communication and professional purposes, and the lack of accesswithout clear explanation or appealhas disrupted my life. Customer support is unresponsive and ineffective. I urge the BBB to intervene and require Facebook to restore my account access, explain their decision, and improve their support process for hacked accounts.*** ****** ****************************************************************

    • Initial Complaint

      Date:08/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My facebook account was Hacked on August first , I immediately contacted facebook and I had access back to my account , change password, name and profile picture back to normal, but since then I am having issues with Facebook ad account , the hackers used my facebook ads account to create multiple ads campaign without my knowledge and FACEBOOK Is refusing to give me access back to the AD ACCOUNT they are Still trying to charge me money for the ads that was create and still running by the hackers. FACEBOOK SUPPORT IS Unable and Unwilling to restore my ad account and As a Professional I do use the ad manager a lot to create Multiple Ads Campaign and I need access to my account. and it makes no senSe to have an account hacked when i HAVE Two factors authentication with phone number , facebook mobile app and email. NO SENSE AT ALL. FACEBOOK IS REALLY UNSECURED AND TO EASY FOR HACKERS. They should invest more on their security because they area really good and fast to charge your credit card when you run ads.

    • Initial Complaint

      Date:08/12/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Mdm,My ********* account has been disabled and I am unable to submit the appeal forms. Its due to a system bug. I have tried hundreds of times. It just wont let me submit my appeal. **** does not have any means of contact for me. All I ask for is to be able to get a fair review. Please kindly help me review my account or pass it to the relevant department for review. I will be forever grateful!I have spent years to build up the account. And it has very important pictures. I have always abided by the ********* Terms of Use and I have not violated any rule/regulation, to the best of my knowledge. If you found any wrongdoing, please be assured that it was unintentional and if you could let me know, I would never ever make the same mistake again.Full name: **** *** *** ******* ?********* Username: terence_t672tv?Gmail: ******************** Phone: ************* Thank you so much for taking the time to read this email. Hope to see your reply soon!

    • Initial Complaint

      Date:08/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a Facebook account for myself with all valid information, it was instantly flagged under some form of automatic system which required me to verify that I'm human and submit a short video of my face. This process went through and the account was verified and I regained access. - This was about a week ******* it just happened again - I was suddenly stopped from using the service and prompted to complete human verification, which I again did. The account was verified again and I regained access. - This was an hour ago.Literally right after getting back into the account it was flagged again and I just had to submit a video of my face for a THIRD TIME, now I'm waiting to (hopefully) regain access to my account.This is extremely annoying and I feel that it's invasive as I keep needing to suddenly submit a video of my face for no real reason.I also plan on legitimately using Facebook services to run paid ads as a side business, and this is consistently ruining this ability for me (and Facebook) to make money from ads THAT I'M PAYING FOR.I need my account to stop being randomly flagged as non-human behavior, this is ridiculous and damaging to me.

    • Initial Complaint

      Date:08/11/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook is allowing another member to bully, harass and blackmail me.

    • Initial Complaint

      Date:08/11/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Meta Platforms (Facebook) has published and refused to remove unauthorized police bodycam footage that was recorded inside my private residence without consent. The video contains sensitive and identifiable images of my medically vulnerable mother, who has a pacemaker, and my daughter, who suffers from PTSD. Its continued public availability has caused emotional trauma, health-related distress, and exposed my family to harassment and retaliation. I have submitted multiple formal takedown requests to **** through their ************ legal channels, and external regulatory agencies, yet the video remains online. ***** failure to act violates its own community standards and raises serious concerns under state and federal privacy laws. I am requesting immediate removal of the video, written confirmation of action taken, and assurance that similar violations will not occur again. If **** continues to ignore this matter, I will escalate through legal and regulatory channels.This link is provided solely for BBBs internal review and resolution. Please do not publish or share.************************************************************************** Profile: ***************************************************

    • Initial Complaint

      Date:08/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been wrongfully suspended and disabled on meta / instagram 9 times. Ive tired to email executives , instagram support , send appeals , and even contact news lines and Ive gotten no help so far. Instagram is the way I made my money and without it Ive been going broke constantly struggling for the past 2 months. All I ask for is help to resolve this issue , I need my accounts back. I have a case file , I have proof of the bans being wrong, proof of me being complaint and still no resolution from meta. Please help me

    Meta Technology Company is NOT a BBB Accredited Business.

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