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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,697 total complaints in the last 3 years.
    • 3,754 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive used Facebook marketplace to sell some stuff. I paid for the label sent out the stuff and its been delivered for more than a month. Estimated payout was August 3rd and I still havent got paid. I lost money now because I paid for shipping labels etc. contacted Facebook and they never reply. Just keeping money that isnt theres

    • Initial Complaint

      Date:08/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold a product on marketplace with shipping, i shipped it and it got delivered and marketplace still hasnt paid me after several emails to them

    • Initial Complaint

      Date:08/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Description:I am permanently locked out of my Instagram business account The Long Fork due to two-factor authentication. The authenticator app was set up on a phone I no longer have, and I do not have the backup codes. The account contains no personal photos, so selfie verification fails. I have attempted all official recovery methods multiple times, including Need more help? on the 2FA screen, the official contact forms, and the My account was hacked path. Each attempt loops back to selfie verification or fails without allowing me to verify ownership.I still have full access to the registered business email and can provide business documentation to prove ownership. This account is critical to my business operations and revenue. I am requesting that ***** support team manually verify my ownership using the business email or documentation and disable two-factor authentication so I may regain access.I have exhausted all public help center options without resolution. Please escalate this to the appropriate team for manual review.This all happened because I purchased verified check mark.Desired Outcome:To regain access to my Instagram business account by disabling two-factor authentication after verifying ownership through the registered business email or business documentation.

    • Initial Complaint

      Date:08/13/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning on 8/13/25, my Instagram/Facebook accounts were suddenly disabled due to being accused of violating community guidelines. I was provided no warning and accused of content that was never posted, shared, or viewed. When it asked if I would like to appeal, I filled out the information and it said it would probably take a day to review. I received a response within 2 minutes stating that my account was permanently disabled, with no option to actually appeal or speak to a "live" person. My instagram account that was wrongly disabled is: cadenandlizzysmom

    • Initial Complaint

      Date:08/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook marketplace is selectively discriminating against users. I posted a new unused electric mobility chair for sale, and they keep blocking it saying it violates their guidelines. I have seen over 100 posts using my exact posting verbatim that are allowed and never removed. This is not only profiling, but direct discrimination. Not just for a post, but against the medically impaired also.

    • Initial Complaint

      Date:08/12/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unduly permanently banned from Facebook, with no way to appeal. They do not have human customer service and my account was banned in error, or misunderstanding. Ive had that account literally half of my life and had so many memories. I live ***** miles from my friends and family and that is the sole way I keep up with them all. I no longer have any way to contact my father at all. This is insane.

    • Initial Complaint

      Date:08/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold an item for $50 on Facebook Marketplace utilizing their shipping option. The item was delivered to the buyer on March 27th 2025. I have not had my funds released from Facebook yet. I have made numerous attempts to reach out to have my funds released to no avail, instead i get runarounds that they are aware there is an issue and would reach out with an update. I reached out again in June to which there was no reply. I am now seeing for these funds to be released immediately as we are going on almost 6 months of them holding my money before i seek legal action against them.

    • Initial Complaint

      Date:08/12/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook has frozen / deactivated several accounts via ******************** and Instagram for behavior that allegedly violates their terms of service. Review is pending. However several unrelated pages / profiles have also been deactivated solely because **** wanted to - not due to any behavior or content on these (business) accounts.

    • Initial Complaint

      Date:08/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook keeps sending inappropriate adds of penises and sometimes sexual acts. Ive deleted things several times and reported them as inappropriate because sometimes my children use my phone. My daughter has seenthese pictures and images and every time that I report to Facebook they report back saying theres nothing wrong with the a** and put it back my Facebook feed again. Ill complain time and time again and they wont keep this c*** off my Facebook feed. I deleted them. I blocked them and they still keep up.

    • Initial Complaint

      Date:08/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook Account ****************** to Wrong Instagram Account Unable to Resolve I am the rightful owner of a personal Facebook account registered under ******* ****, email: ******************** and phone number: ************.My Facebook account has been suspended without a clear explanation. Additionally, it is now linked to an Instagram account that does not belong to me. I believe this may be a case of mistaken identity or an account compromise.I have repeatedly attempted to contact Meta Platforms via their ************ appeal forms, and email addresses ***************** **************** I have also tried Instagrams impersonation and hacked account forms. All responses are automated, and I have not been able to reach a human representative to verify my identity or correct the account link.This situation is preventing me from accessing my account and personal data. I am willing to provide government-issued identification and any verification Meta requires.I am requesting that Meta:******** the suspension of my Facebook account.2.Remove the unauthorized Instagram account linked to ************ me with a direct path to verify my identity with a live support representative.I am making this complaint because there is no working direct contact method for **** to resolve this urgent issue, and my personal account access is being wrongfully denied.

    Meta Technology Company is NOT a BBB Accredited Business.

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