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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,694 total complaints in the last 3 years.
    • 3,762 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes facebooks and meta has been using microtek imagination technologies and unity to illegally place foreign objects and molest me and **** me and I have a hole in my r***** and they won't stop and keep there vision on and v,2k by ***** and in depth ml and the Google developer on my phone's been selling all the medicines I been creating and making me sick and they are the reason for medicine not working they gave me HIV and made my prep fail and they knew it and did it for money reasons and they are a horrible company and won't stop remote medical malpractice because of unity and ********* medical experiment places and they all need to be shut down they are causing holes in my brain and they won't stop and it's serious and someone needs to have them arrested for attempted murder and they are killing people silently and making it look like a accident and taking advantage of people and recording people to have them die so they can keep making movies from the we speak to the past and have there brain steadily make cartoons and movies like they do mines when I go to sleep the money they owe me is from them making steps counter for paid in sweat coin but having all the ones possible on me and all the apps possible and made it to my block chain and human algorthim and made me walk to build them networks made me lose everything 4 times and everyone I went around and caused several heart failures and interstate stalking me and my family and killing us for them money

    • Initial Complaint

      Date:08/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/21/25 My personal Instagram account was disabled for false accusations made against me. **** ai has done nothing to help me resolve the issue or dispute anything. The account has been sitting in limbo since. Then on 8/16/25 my business page (jbrumimages) of 10 years was disabled. I then received an email that it was permanently disabled. I have done nothing wrong on either account and because this company runs off bots and ai there is nobody to speak to and no way to actually file an appeal or claim or anything. They make it absolutely impossible and try to ruin peoples lives with ai. I was also paying to be meta verified and have extra protection on my account and yet there was nobody to talk to even though I was paying for that extra service. This is a disgusting way to run a business. I just want my accounts properly looked at and returned to me.

    • Initial Complaint

      Date:08/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5, 2025, I submitted an appeal for my suspended Instagram account @KodalovesXPLR through the official Instagram appeal process. Since then, when I attempt to log in, the app briefly loads my feed (a greyed-out timeline for approximately five seconds) before automatically redirecting me back to the appeal screen.I have not received any response or email from Instagram or Meta Platforms regarding the status of my appeal, despite following all required ******** addition to losing access to Instagram, I also cannot use my Facebook account or any other accounts linked to Instagram, since they are tied together under the same Meta login. This has left me completely locked out of multiple services.

    • Initial Complaint

      Date:08/20/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Facebook account under doc nun ya I been trying to remove my number in my account I'm the only one that's supposed to be able to see my number but people are calling me from Facebook I've tried to remove my number but they keep trying to send me a code on the WhatsApp and i dont have that and they wont remove my number and if they don't remove my number i will be in contact with my lawyer

    • Initial Complaint

      Date:08/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm filing a complaint against Facebook for the following reasons. I follow a lot of pages on my Facebook and for years I have never had any problems with making comments anywhere on them. I followed the rules and regulations and guidelines. The last couple days everything I try to post past two comments I get blocked and told that I have to wait another day or so to post anymore. This all started after ***** Administration threatened people like **** ********** and other social media to start censoring and blocking people's post. I'm finding this absolutely disgusting Behavior that any Corporation like Facebook is being biased corrupt and disrespectful. I would like to be contacted back as to why somebody in Facebook keeps targeting me for absolutely no reason as I follow all the guidelines specified. Thank you kindly.

    • Initial Complaint

      Date:08/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account @seajuicef was officially reinstated by **** on May 20, 2025, after being falsely disabled. Despite this, I have remained completely locked out. Every login attempt results in the error: Youve been logged out.I have exhausted all available toolsappeals, forms, and repeated inquiriesand received no meaningful human support. The lack of access has caused serious disruption to my social life, cutting me off from contacts, friends, messages, and years of memories shared on the platform. It has also had a direct negative impact on my mental health, causing stress, frustration, and a profound sense of isolation.This is not a policy dispute; it is a technical failure in ************* where the company itself confirmed the account should be restored but has failed to implement that restoration.I am seeking immediate action to restore access to my account, as all automated channels have failed and no human representative has assisted in resolving this matter.

    • Initial Complaint

      Date:08/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is ***** *** *******. I am writing a consumer complaint against Facebook which now falls under ********************Currently, I cannot access my account as it was hacked years ago and ******************** has made promises to email me with a URL to recover the account in October of 2024 and never followed through. I made multiple calls and sent follow up emails but they never responded. The hacker has posted content on my profile that is jeopardizing my career and ability to support my family. This is an American company and I am an American Citizen. I should have the right to prove my identity and regain access to this account. As it stands, I have no access to the associated cellphone number to recover the account as this is an old and inactive number. I also do not recall the password to my old email address as it is a very old account that I have not used in over fifteen years. I believe the email address associated is ********************** if memory serves correctly. The link to my Facebook profile is:*********************************************** The resolution I am requesting is that ******************** assists me with regaining access to my account. I am attaching a scanned copy of my United States passport and would be glad to provide other information to prove my identity.

    • Initial Complaint

      Date:08/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 74 years old, attempting to sign in to my 20 year Facebook account using a new laptop, Facebook reported no account with my credentials existed. AI said try different browsers. I tried 2 other browsers with the same result. Facebook, reporting there was no account with my credentials, I attempt to create a new account with my credentials. My account, which ******************** said I didn't have, was immediately suspended due to suspicious activity, offered an appeal option which only took a video of myself, and within one hour Facebook permanently deactivated my 20 year old account, which ******************** said didn't exist. Attempting to create another new account was also deactivated. Friends on Facebook report they received a message saying I was a potential scammer possibly seeking money. There is no was to reach Facebook to restore my account linking me to family and friends across the world and my 20 year chronicled history and artwork. Facebook's automated AI system does not recognize when it is incorrectly makes a decision. Using a new laptop to access my personal Facebook account is not a scam or suspicious activity. I am not a hacker attempting to extort money from my family and friends. I would like my Facebook account reactivated.

    • Initial Complaint

      Date:08/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram @yy.ryry was hacked, and after I recovered access, Meta wrongfully disabled it and has refused to restore it despite my providing clear evidence of the compromise.Details:**** Instagram account @yy.ryry was compromised by a hacker. The hacker made changes to my account, and during this time, my account was flagged and disabled.2.I immediately followed Metas recovery process, secured my account, and submitted evidence showing that my account was **************** providing proof (including screen recordings and screenshots) that the hacker was responsible, Meta refuses to restore my account. Instead, they repeatedly close my support cases and direct me to irrelevant hacked account links that I have already exhausted.4.I have shown Meta that I secured my account and regained access, but they continue to keep it disabled without justification.5.Each time I contact Meta support, I am either told my account cannot be recovered or I am redirected to automated links that do not resolve the issue.6.This has caused significant personal and emotional stress, as the account holds important memories, contacts, and personal data. Metas refusal to properly review my case and its reliance on automated responses instead of human review has left me without ************* contact email associated with the account is: ******************* Resolution Requested:I am requesting that Meta Platforms, **** manually review my account case, verify my identity if needed, and restore access to my Instagram account @yy.ryry I have complied with all their instructions and provided sufficient evidence, yet they continue to deny me access without proper cause.Closing Statement:Metas refusal to provide meaningful support and resolution, despite clear evidence that I was a victim of hacking, shows negligence and unfair treatment of its users. I respectfully request BBBs assistance in compelling **** to take accountability and resolve this matter

    • Initial Complaint

      Date:08/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account (username: ************* was wrongfully disabled on August 13, 2025 with false allegations of policy violations. I have appealed multiple times, verified my identity by email, phone, and video, and even contacted **** support agents, but my account remains inaccessible. This has caused me emotional distress and loss of years of personal memories. I am requesting that Meta Platforms review and restore my account and remove the false allegations.

    Meta Technology Company is NOT a BBB Accredited Business.

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