Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Meta Technology Company has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9,694 total complaints in the last 3 years.
    • 3,762 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account associated with ***** ******** ************************** was permanently disabled on August 20th 2025. When I log in, the system states that I cannot request another review. I have not knowingly violated *************** Standards, and no clear explanation was provided for the suspension.I attempted to resolve this through the ************ but I am blocked from submitting an appeal. This account is very important to me for staying connected with family, friends, and community, as well as for business purposes.I believe my account was disabled in error and that I should be given the opportunity to appeal. At minimum, I should be informed of the specific reason my account was disabled so I can understand and address any issues.

    • Initial Complaint

      Date:08/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account (@ramisa_fariha) was wrongly suspended on July 27, 2025. This is not the first time this has happened my account was previously disabled in error and later reinstated after **** acknowledged the enforcement mistakes.I have now completed the face verification process for the third time, and each time before, the issue was resolved. However, this time, after completing the verification, my appeal has been stuck in review for over a month with no updates.Meta has accused me of serious violations, likely due to an AI error that has affected thousands of other users in similar ways. I want to clarify that I have not violated Instagrams guidelines in any way and have fully complied with every verification request.This account contains years of personal memories, photos, and meaningful connections, and the repeated disruptions have caused significant stress. I respectfully request a full review of my account and immediate reinstatement.

    • Initial Complaint

      Date:08/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A man named **** Splash stole pictures out of my facebook account and is posting them on different forums. I filed a complaint with facebook against him and they replied that he didnt violate any standards, did nothing wrong, and this is not a privacy issue. I have a private facebook account where only certain people can find me. How can my profile be private and safe if people I am unacquainted with can get into my profile and steal pictures from me??

    • Initial Complaint

      Date:08/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook is not allowing me to recover my business account. My business account is a ******************** page with my personal payment information tied to it in order to create Facebook / Meta advertisements for my business.When attempting to reset the password for my account, I receive the error, "You're Temporarily Blocked. It looks like you were misusing this feature by going too fast. You've been temporarily blocked from using it." No attempts from other browsers have worked. Facebook provides no method of contact for a resolution without being logged into the account. The phone number on the account is old and outdated, I was logging in to update and change it. The email is my business email which I still have access to. Facebook will not send a recovery code or option to this email. Facebook has sent no email alerts to my email address associated with the account since this issue began. The account in question is under **** ***** (**** is my legal middle name) and my business page is *************,Further, the attempt to recover the account through provided recovery methods states "We can't match the device you're using to the account you're trying to recover, so it's not safe to go any further." which does not make sense because the preceding page stated "You can see your name and profile picture because you're using a computer network you've logged in on before." This is in fact a device I have used to log into this account before, so the statement/error that my device could not be matched to the account is false. I want access back into my account. ******************** must facilitate access back into my account as I use it for business related marketing and it is an account that I own.

    • Initial Complaint

      Date:08/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram and Facebook accounts were permanently disabled on July 31st due to a false child exploitation violation. No such content has ever existed on my accounts, yet all linked profiles were swept at once. Including business accounts and personalMajorly detrimental to my business. I have exhausted my options to contact **** support to have my case reviewed without success. This is a clear error on ***** behalf and they are not complying with their own channels for resolution. To whomever sees this, I humbly ask for you help escalating this case with Meta. Resolution Requested:I am requesting that Meta assign a case number, provide an official appeal path, and conduct a manual review to correct this wrongful enforcement.******* ****** ************************ (meta associated email)********** Account Banned on IG @giantesskendrik Happy to provide any other info needed.

    • Initial Complaint

      Date:08/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account @Hotgaydudesnaps was suddenly suspended without any prior warning, despite following ******************** Guidelines. I filed an appeal in the app, but my account currently appears blank/deleted to the public, and I am unable to post or respond to messages.I strongly disagree with the violation claim. My content is bold but within Instagrams guidelines. This situation highlights a recurring problem for LGBTQ+ creators: accounts are often flagged by automated systems with no context or explanation. There is no clear communication channel with Instagram, which leaves creators in the dark.I believe a pre-screening or review system (even as a paid feature) would protect creators from wrongful takedowns and reduce the number of false positives. Instead, creators are losing years of work and communities overnight, while those who create multiple duplicate pages contribute to the problem.I am requesting a proper human review of my account and reinstatement, as my content has never merited permanent suspension. My account is important for maintaining a safe and positive community, and I would like confirmation that it will be restored.Resolution Requested: Immediate reinstatement of my account @Hotgaydudesnaps and assurance that appeals are handled with transparency.

    • Initial Complaint

      Date:08/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 25th, 2025, I posted a couple of dozen of listing to sell household items on Facebook's "Marketplace" platform. My access to the platform was subsequently suspended, citing "violation against Community Standards". No prior warning was issued, no specific reason was given and no resource was provided to repeal the decision. As a result, I am unable to use the service, which has the largest share of the local peer-to-peer sale online market.

    • Initial Complaint

      Date:08/20/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, July 2nd, 2025, my Facebook account ********************* account/page id number: **************** was hacked or hijacked and wrongfully (permanently) disabled. Up until now, the issue is still not resolved. Since it has not even been 180 days after that date, my Facebook account is still available and recoverable with my original data stored. According to the Internal Team, the advised guaranteed and immediate method to fix or reverse my hacked and disabled Facebook page problem is to provide a recovery email message with a code for me to enter my new email address (recovery email address) and a new password to reset my Facebook account, so I can enable a two-factor authentication to prevent anymore future hacks and give more security. This method should have been done in July. For the involved state Attorney Generals and my sake, I strongly insist that I need to be provided with the recovery email with a reset code on my birthday today (****************************) or no later than Friday, August 22nd, 2025.Facebook URL: *********************************************************************** Facebook Name: **** Membis Email address associated with Facebook account: ***************************** Phone number: ************

    • Initial Complaint

      Date:08/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Improper account restriction / flawed age-verification and security process I am an adult, clearly over the age of 18, yet ************* have repeatedly and incorrectly flagged my account(s) as belonging to a minor.I went through Metas official verification process on both Facebook and Instagram, including submitting identity verification documents. I was granted verified status (blue check) and already had two-factor authentication (2FA) enabled. Despite taking all of these steps, my accounts were again disabled as if I were underage.This shows a serious flaw in *************: verified users with 2FA protection should not face repeated wrongful deactivations, especially under the false assumption of being underage. The fact that ************* ignored its own verification and security checks indicates either a technical failure or negligence.The appeal process provides no meaningful resolution. **** has failed to correct the error despite multiple submissions and confirmations, leaving me without access to my accounts and with no assurance it wont happen again.Verified both accounts through Metas official ID verification process.Earned verified status (blue check) on Instagram.Already had 2FA enabled for added account security.Submitted appeals multiple times after wrongful deactivations.Despite this, Meta repeatedly disabled my accounts, treating me as if I were under 18.Immediate reinstatement of my Facebook and Instagram accounts.Written confirmation that Meta acknowledges my verified accounts as belonging to an adult.Assurance that my accounts will not be flagged or disabled under false underage claims in the future.A formal explanation from **** on how such a failure occurred despite verification, 2FA, and paid verification (blue check).Users who pay for verification and security features should be assured protection, not subjected to repeated wrongful restrictions.

    • Initial Complaint

      Date:08/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made three phone calls to the Facebook support number, requiring help changing my password. I have had no response. This poor level of service is unacceptable.

    Meta Technology Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.