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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,693 total complaints in the last 3 years.
    • 3,760 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing with urgency and concern regarding our Instagram account @************, which was disabled on August 22, 2025 for allegedly violating Instagrams policies.We were surprised by this action, as our section has always made it a priority to follow ******************** Guidelines. The account represents our school sections official page and is dedicated to fostering camaraderie, sharing academic updates, and promoting positive engagement among students. It has never been used for harmful or inappropriate content.We believe this may have been a misunderstanding or mistake, and we respectfully request a thorough re-review of the case. If any unintentional mistake occurred, we would greatly appreciate the chance to understand the issue and make necessary corrections.This account is important to our sections identity and communication as students, and reinstating it would mean a lot to us.Thank you very much for your time and assistance. We truly hope for a positive resolution.

    • Initial Complaint

      Date:08/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,Since February 2025, my Facebook account has been compromised. Despite repeated attempts to recover it through Facebooks online system, Ive been locked out. The hacker changed both my phone number and email address, yet the account remains active.Using my account, the hacker purchased approximately $8,000 in advertisements. I have documentation to prove this. The charges were subtle and went unnoticed due to the volume of transactions in my bank account.Ive contacted ******************** multiple times from different email addresses, but I keep receiving automated responses asking me to log inwhich I cannot do. I even sent a formal demand letter to Facebooks legal department with a deadline for response, but Ive received no ******** now at a crossroads. My last resort is to pursue legal action, but before doing so, Im making one final attempt to resolve this matter amicably. Im asking for your help to restore access to my account and address the unauthorized charges. Im prepared to provide any additional information needed to move forward.Sincerely,

    • Initial Complaint

      Date:08/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account has been hacked and I tried to delete or requested help from FB but nothing happened. Today someone/people have posted on my ** account very offensive language that I need it taken down immediately whenever possible.

    • Initial Complaint

      Date:08/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      unfairly banned by instagram, need to restore my account . did not break any rules.username ethanyanderson email ***************************

    • Initial Complaint

      Date:08/21/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a mother and small business owner operating two local businesses: a lash studio and a womens clothing boutique. I have worked for years to build both of these brands and have relied heavily on Instagram as my primary platform for marketing, connecting with customers, and generating sales.Recently, my Instagram account was permanently disabled with the claim of Child Sexual Exploitation (CSE). This accusation is not only false, but deeply offensive and damaging to my reputation. I have never violated such policies, nor would I ever engage in such behavior.This wrongful ban has had the following consequences:I have lost access to thousands of followers and potential customers I spent years *********** boutiques sales have been severely impacted since Instagram was my primary marketing ********** lash studio has also suffered from decreased visibility and client bookings.I have experienced emotional distress from being accused of such a serious violation when I have done nothing ******** a paying customer of Meta (through ads and business services), I am requesting immediate review and reinstatement of my account. I ask that Instagram not only restore my access, but also issue clarification regarding this wrongful violation notice, as the accusation of *** is extremely serious and harmful to my reputation.I respectfully request a swift resolution so I can continue operating my businesses and supporting my family.The IG accounts affected are @vivi_yvonne @vivis_beautylab @shop_vivis and personal Facebook account under ******* *******

    • Initial Complaint

      Date:08/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Meta account was compromised and unauthorized charges were attempted. **** acknowledged in writing that my account was compromised and stated that all charges would be refunded. However, my account continues to show a false balance and has ongoing restrictions that affect my ability to use it.I have tried repeatedly to resolve this issue with Meta:******* Support **** asked me to provide a list of dates/charges. I submitted the information but never heard back.2.Payment Dispute Meta confirmed by email that my account was compromised and promised refunds, but my account still shows a balance and ******************* Chat Support I was told my case was too complex and to contact Payment Support.4.Payment Support Escalation I provided my bank statement, but **** insisted I submit a copy of a canceled debit card (impossible, since I canceled it when my account was ********************** Attempts Since then, restrictions seem worse. My comments are throttled, I cannot communicate normally in groups, and support cases are now closed automatically without review. My last case was closed with no explanation, only an automated bot message (screenshot attached).Desired Outcome:Immediate removal of all false balances and account restrictions.Written confirmation that all unauthorized charges have been cleared.A direct human review of my case rather than automated closures.A clear explanation for the additional restrictions placed on my account.Attachments:They admitted my account was compromised. They promised refunds.They still restricted my account and left a false balance. Their support repeatedly closed the cases without resolution.

    • Initial Complaint

      Date:08/21/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account, colason_yt, was disabled on *11-8-2025*. I believe this was a mistake, as I follow the Community Guidelines. If the issue is related to multiple accounts, I can delete some.This account holds precious memories for me. I kindly ask for clarification and the chance to recover it.I have always abided by the Instagram Terms of Use and I have not violated any rule/regulation, to the best of my knowledge. If you found any wrongdoing, please be assured that it was unintentional and if you could let me know, I would never ever make the same mistake again.Please let me know if you need any more information. Thank you!Email: ******************** Phone: *************

    • Initial Complaint

      Date:08/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a complaint against ******************** (Instagram) regarding my Instagram account, which has been wrongly disabled without clear explanation or resolution.Despite following Instagrams Terms of Use and community guidelines to the best of my knowledge, my account was suddenly disabled. When I attempted to file an appeal through Instagrams official process, the system repeatedly failed and would not allow me to submit the appeal form. I have tried hundreds of times, but the platforms system bug prevents me from exercising my right to appeal.This account is extremely important to me both personally and professionally. I have been a paying subscriber of Meta Verified (blue checkmark) and have also purchased multiple advertisements through this account. I use this account to build my business and connect with clients, so the sudden disabling has caused not only emotional distress but also financial and professional ********* account details are as follows:Full Name: **** ** Yin Instagram Username: andychan_fitnes Phone Number: **************** Email: ******************** I am requesting that Instagram provide a fair review of my case, restore my account if no violation is found, or at least clearly explain the specific reason for its disabling.Thank you for your assistance in helping me resolve this issue with Instagram.Sincerely,**** ** Yin

    • Initial Complaint

      Date:08/21/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since January 2023, Facebook (FB) has been temporarily blocking my ********* business account if I post or comment more than once a day. As of Monday, August 18th, I am COMPLETELY BLOCKED from using either my personal OR business account & told no one can see my pages. ** has literally severed my social ties with friends around the world!I APPEALED the decision. *** message said it would take 1 day to make a decision to allowed access or disable my accounts forever! It took nearly a decade of contacting people to grow my nearly 800 friends, stations and shows! It is now 3 full days since FB blocked my *********** have tried to contact a human at Facebook, without success. Facebook is causing irreparable damage to my SOCIAL NETWORK. Im a songwriter & use my FB accounts to thank stations that play my ********* support them by posting about them. FB has made it impossible by CONSTANTLY blocking my Maxmilian account temporarily if I post more than once a day. The vast majority of other artists/ stations have told me the same happens to them! This is extremely detrimental, causing an unknown amount of financial loss because of *** actions, since stations stop playing music of those that dont connect with them! Despite being a social network, FB is harassing users, not allowing us to be social. Their Community Standards Policy (CSR), is enforced by ** that is flawed, blocking users NOT breaking the **** with NO WAY TO COMMUNICATE DIRECTLY WITH FB TO DISCUSS ANYTHING!Facebook MUST HAVE READILY AV**LABLE DIRECT PROBLEM SOLVING CONTACTS, & needs to stop their blocking/limiting of users. Are they NOT a SOCIAL NETWORK?FB believes it will never be held accountable for its abusive handling of customers & almost criminal activity for a ********************** that claims to be a social media platform.I expect FB to reinstall BOTH my accounts & ALL OF MY FOLLOWERS CONNECTIONS, & STOP THE HARASSEMENT. I also expect FB to DISCONNECT ITS FLAWED ** POLICE BOT.

    • Initial Complaint

      Date:08/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inside of the Facebook Marketplace application I had a order filled for an **** Laptop. The order was filled, shipped, and delivered back in 2022. Since then I have had a LARGE amount of calls with **** to release my money. They still have not paid me my $830 for the laptop that I sold through their platform.Every time I reach out to resolve the issue I am met with AI assistants that do not help whatsoever. There is zero support team and zero care in the world to fix this issue.

    Meta Technology Company is NOT a BBB Accredited Business.

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