Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Meta Technology Company

  1 Hacker Way Menlo Park, CA 94025-1456

• 

  Meta

  770 Broadway, 15th Floor New York, NY 10003-9522

• 

  Meta Technology Company

  FACEBOOK Newark, NJ 07102

• 

  Meta Platforms, Inc.

  1 Community Circle New Albany, OH 43054

• 

  Meta Technology Company

  1601 Willow Rd Menlo Park, CA 94025-1452

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against **** regarding my Facebook/Instagram monetization being disabled for over a year without any clear explanation or resolution.I am a content creator who has fully complied with Metas Partner Monetization Policies and Community Standards. Despite this, my monetization has been disabled for more than 12 months. I have contacted Meta Support through chat multiple times and each time I am told nothing can be done. When I request escalation to a Monetization Policy Specialist or Account Quality Manager, I am repeatedly denied escalation and refused a transcript of the support conversation.This has caused me significant financial harm, as I have lost out on thousands of dollars in legitimate revenue from Ads on Reels, In-Stream Ads, and bonuses. **** has not cited any specific violation, provided documentation, or offered due process as required by their own published policies. Instead, I am being blocked from fair access to monetization with no path to resolution.I am requesting: 1. Immediate reinstatement of monetization OR a clear written explanation of the exact policy violation and date it occurred. 2. Escalation to the Monetization Policy/Account Quality team instead of repeated Tier-1 chat dismissals. 3. Written confirmation of my account status and eligibility. If **** continues to withhold payments without documentation, I will escalate further with the ************************ (***) and my state attorney general regarding unfair and deceptive practices.

• Initial Complaint

  Date:08/22/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Facebook and Instagram accounts were permanently disabled by Meta under the allegation of child exploitation. This allegation is completely false and has caused me severe emotional distress, reputational harm, and business disruption.I have been a loyal Facebook user since 2008, and my ******************** account contained irreplaceable family photos and memories, including those of my late parents. My Instagram account was used to support my small business.**** did not provide any evidence or give me a fair opportunity to appeal. After escalation to Metas Pro Team, my case was closed on August 21, 2025, with the final decision that no further action would be taken.Beyond losing access to my accounts, **** appears to have flagged my IP address and devices, preventing me from creating any new accounts on Instagram, ********************, or even X (*******). I have essentially been isolated from social media altogether, which in todays world is critical for both personal connection and business survival.This wrongful termination may be the result of Metas own system error or automated mistake. As reported by **** News, **** has acknowledged glitches that have wrongfully disabled accounts in the past. It is also possible that my account was falsely reported, and their system acted without proper human review. Whatever the case, I am confident that this did not originate from me as a ************************* Account: ***** ****** / ************************ Instagram Handle: @_rabia_paracha_

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am a Meta creator who has been monetized for many years. Since Meta migrated payouts to Hyperwallet, I have been unable to access my payout account. I have not received any creator payments for several months, and **** currently owes me over $500 in earned funds.The root issue is that Hyperwallet does not allow me to log in or reset my password. Password reset and activation emails never arrive, despite multiple attempts and thorough checks of spam/junk folders. When I contacted Hyperwallet support by phone, they explicitly told me they are not permitted to assist Meta creators and that all support must come from *****I have reached out to Meta support repeatedly through the official channels and email forms. Each time I only receive automated responses with no human follow-up. No steps have been taken to restore access to my payout account or release the funds already owed.This has created a situation where Meta is withholding earned income from me without providing any means of resolution or human contact.Resolution Requested:Immediate release of my owed payouts (minimum of $500) through Hyperwallet or by alternative payout method.Restoration of working access to my Hyperwallet account, or a direct contact person at **** who can resolve payout issues.Confirmation of my current payout balance and the date funds will be remitted.I expect Meta to act promptly to resolve this matter. If my funds are not released and my access restored, I will have no choice but to escalate further through regulatory channels.Sincerely,******* ******

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on facebook marketplace, it was delivered and I was supposed to get paid a few days after it was delivered. Its been almost two weeks and I still havent been paid for my item. Facebook got the 10% fee but I still havent gotten my money.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/22/2025 Why did you delete my account? You deleted all my friends and my groups, and you don't tell people what they did wrong or give them an opportunity to communicate with you about the problem because you have no customer service. Please let me back on to Facebook. I don't even know what I did wrong. I am beginning to think this was a political attack from a Facebook employee because I am politically active. You deleted all my old accounts that I've had for like 20 - 25 years. If I'm guilty of a miniscule infraction then give me a punishment, but dont give me a permanent ban and refuse to let me sign up again. If you tell me what I did wrong, I wont do it again. Stop abusing the general public. People are sick of Facebook jail. Thats a horrible way to treat your customer base. Nobody deserves a permanent ban for whatever egregious rule I broke. I am still a customer of yours. ******************** was guilty of abusing the public trust at a congretional hearing. I deserve to talk to a human being customer service, and ******************** needs to address these issues and facebook doesn't have a customer service representative or a phone number. All I want is to be let back on Facebook. So please, just let me back on and stop shadow banning people. It's unethical. Stop abusing your customers. It's wrong. And you're abusing the *********************. Your system of punishing people is wrong. Let people be people and leave them alone. Or the next step is I'm going to go to the media and file an attorney general complaint with the state.I will stop misusing your system if you let me back on, and tell me what it is I did wrong just. Otherwise people aren't going to know what they did wrong and they're just going to do it again. That's all I'm asking for, please, you perma deleted all my contacts, friends and groups. So please let me back on and I will obey your terms. Or at least allow me to sign back up for an account.The phone number used was ************ *** *******

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Facebook Account was recently hacked and due to there being NO WAY to get in touch with Facebook for help with this issue, it took about a week before they were finally able to remove the hacker from my account. It appears they may have access to my payment information that was already on Facebook to pay for a few business ads for my company. The charges began on August 18, and while I did pay for Facebook to run two ads for 7 days with a $5 limit, per day, I did not authorize ANY of the payments that followed. I was anticipating paying about $45 per ad, for a total of $90. They way Facebook bills you is so confusing - and criminally intentionally. You essentially receive a tons of tokens for amounts of $7, $32, $14, $52, etc. and there is no clear way to identify which one came from which ad. Additionally, I tried removing my payment method from the platform entirely and I am not able to do so. With my Business Credit Card, I purchased a flat $100 ad credit, then yesterday, I went to check my Business Accounts and had been locked out of them. When I called my credit card company, they let me know it's been flagged as Fraud and they would need to close my account. After closing both my personal credit card and business credit card, I am really hoping I am able to get these charges back. In total, my understanding was that I was spending no more than $200 on these ads, and Facebook is trying to charge over $868.44 in charges between both my cards. I have filed a fraud complaint with my bank, but again there is NO way to get in touch with Facebook for any time of support. They should not be allowed to operate like this and leave customers high and dry while scamming them and such prevalent fraud on their platform. I am seeing 100% of these charges back and would like action to be taken against Facebook.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/25 I woke up to find my personal Instagram and Facebook accounts disabled with a note that I was being accused of ***. The only option for appeal was to press button and post a "video selfie" to prove my identity. It was supposed to take 1 day to review and it is now almost a month. From what I understand this is not an isolated issue and several thousand other people are dealing with this right now as well. There is no way to reach customer service unless you open a new account and pay a fee to be "meta verified" but that is still no guarantee that you will be able to speak to someone. I don't know if this was an error or if my accounts were hacked and I have no way to reach anyone there.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Mdm,My ********* account has been disabled and I am unable to submit the appeal forms. Its due to a system bug. I have tried hundreds of times. It just wont let me submit my appeal. All I ask for is to be able to get a fair review. Please kindly help me review my account or pass it to the relevant department for review. I will be forever grateful!I have spent years to build up the account. And it has very important pictures. I have always abided by the ********* Terms of Use and I have not violated any rule/regulation, to the best of my knowledge. If you found any wrongdoing, please be assured that it was unintentional and if you could let me know, I would never ever make the same mistake again.Full name: **** **** SHAN********* Username: cospolo_narell E-mail: ************************* Phone: ************* Thank you so much for taking the time to read this email. Hope to see your reply soon!

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a system bug in ************ instagram was suspended for no reason.I have not been able to submit appeal form for unknown reason.I am currently unable to submit the appeal form (after trying for hundreds of times). But I really need my account back. Please kindly help me review my account (or pass my appeal to the relevant department). I will be forever grateful!

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to boost one of my listings in Facebook marketplace. Before I even finished the order, all of a sudden I had a balance. I reached out to Facebook support several times to find out what the charge was for and all they could tell me was they couldn't help me. So now I have a charge that I have to pay in order to boost my listing but nobody will tell me what for. It feels very fraudulent that they are making people pay for charges and not even telling them what they're for if they want to complete an action within Facebook marketplace.