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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,693 total complaints in the last 3 years.
    • 3,762 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My instagram account @dnlrchrdsn was permanently disabled in June 2025. After a month of back and forth through metas paid verification service which grants you the ability to speak with a live customer service representative and being promised multiple times Id get my account back, I was told last minute as soon as I paid for another month of the verification service that they couldnt help me. My account dnlrchrdsn was hacked, and soon after this, it was permanently disabled. I was banned for account integrity meaning they thought I was faking my identity, but even when I showed my state issued **, I was instantly banned as if the ** wasnt my own. **** uses AI to ban accounts, and I am under the assumption that my account was never reviewed by a real person, because my ban was out of nowhere and for no reason, and it makes no logical sense for my Instagram @dnlrchrdsn to have been permanently disabled. I do not want my money back, I just want my Instagram account @dnlrchrdsn back, because the memories on that account are priceless. Thank you so much for taking the time to read this, please contact me at ***************************** or by my number ****************

    • Initial Complaint

      Date:08/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing respectfully to file a complaint against Meta (Facebook/Instagram) regarding misleading advertising, non-delivery of a paid service, and failure to honor the terms of a subscription product.On 22 July 2025, while browsing Facebook Reels, I was suddenly logged out and informed that my account had been disabledwithout prior notice, explanation, or opportunity for due process. ***** platform states that appeals must be filed within ***************************************** option was provided through the app, website, or verified channels.I subscribed to the **** **************** with the clear understandingbased on Metas own advertisingthat it provided access to live support and reliable resolution of account-related issues. In reality, I did not receive the service I paid for. Despite repeated attempts, my concerns were dismissed. Live support agents closed tickets without explanation and told me simply to open another ticket. Following these instructions led to my **** Verified Instagram account being restricted from support, allegedly for misusean unfair penalty that resulted directly from Metas own process *********** escalate, I personally visited ******************* and waited nearly four hours, only to be denied the opportunity to submit my appeal letter. Instead, I was given a flyer with broken appeal links, losing both time and income from closing my clinic that day. This denied me due process and contradicted Metas stated 30-day appeal ********* a licensed medical doctor, this account disabling has disrupted my professional practice. I relied on Facebook and Messenger for patient communications, medical collaborations, and health advocacy work. The unexplained disabling of my account and the absence of a functional appeal mechanism have not only caused professional harm but also represent a systemic failure to deliver a paid digital serviceconstituting a clear consumer protection issue.

    • Initial Complaint

      Date:08/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a paying **** Verified subscriber, yet **** has failed to deliver the services promised under the program. My Instagram account, @**********, was hacked on August 16, 2025 and the recovery email, phone number, and password was changed without my authorization. Despite completing video verification and following all recovery steps provided by **** support, my account remains under unauthorized control after 7 days.I have been in direct contact with Meta support via email and chat, but they repeatedly provided generic instructions, links that don't work, and refused to remove the hackers recovery email. As a paying customer, I am not receiving the priority account recovery support **** advertises.I am requesting that **** immediately restore my account, remove any unauthorized recovery methods, and fulfill the services promised under the **** Verified subscription.

    • Initial Complaint

      Date:08/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account, @Cumpiled, was permanently disabled by Meta (Instagram) on March 6, 2024 for an alleged violation of their Community Standards. The reason provided was an accusation related to adult sexual soliction, a deeply serious and damaging claim. But a month before i was disabled i had been hacked by some online group that were posting all types of random images and when i did regain access i was disabled meta did not want to hear my views on what happened and i am annoyed i can no longer use my Instagram that took years to build with over ****** followers. I am reaching out hoping you can help me. One more thing they have banned me for what hackers have done on my account yet there is girls posting **** photos for there onlyfans and they are never banned this seems very biased.

    • Initial Complaint

      Date:08/23/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have an account on ********************. the account has been hacked and the person or persons who hacked my account have changed the email associated with the account so i am no longer able to access. my family is conversing with the hacked account and i do not want them to be in a position to be harmed. i expect facebook to allow me to recover my hacked account, but their help is only a circular reference saying i need the email on the account and offer no other way of contacting them.

    • Initial Complaint

      Date:08/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold and shipped an item through Facebook marketplace. They still have not sent me the payout for the order. When contacting customer support, 11 days ago they said they would get back to me with an update and I still have not heard from them Order #: ****************

    • Initial Complaint

      Date:08/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account (@yijeat) was wrongfully suspended and deactivated in December 2024 without valid reason. I have never violated ******************** Guidelines or Terms of Service.Since then, I have made multiple good faith attempts to resolve this issue directly with Meta:Subscribed to Meta Verified to access support, but despite repeated tickets and follow-ups, I have only received automated responses and no resolution.Sent additional emails to **************** support over several months with no response.This has been especially damaging to me professionally. As a photographer, Instagram is my primary platform for finding and connecting with talents, clients, and collaborators. Losing access to my account has negatively affected my ability to showcase my portfolio, maintain client relationships, and generate new business opportunities.I am seeking immediate reinstatement of my account so I can continue to operate my business and livelihood effectively. Thank you for your assistance.

    • Initial Complaint

      Date:08/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been dealing with Facebook look like sometime I have said the Facebook accounts one which I have here for 19 years and Facebook just abrupted counselor or suspended all of my accounts without provocation without me doing anything they keep telling me due to suspicious activity every time I try to screen it out of reach out to them I get to run around can you please help me reach out with ***** resolve this issue

    • Initial Complaint

      Date:08/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I came across the following Facebook group which appears to have been abandoned and is currently without any admins or moderators:[**************************************************************](**************************************************************)The group has clearly been left inactive and has no management. I am interested in taking ownership of the group in order to revive it and continue its activity for the benefit of the community.Could you please advise on the process or help me obtain admin rights to this group?Thank you for your assistance,Idan

    • Initial Complaint

      Date:08/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account was hacked, I'm not locked out of it and can't change my password, delete my account or receive any help from facebook. There's no chat or email, or phone number.

    Meta Technology Company is NOT a BBB Accredited Business.

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