Complaints

This profile includes complaints for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ring camera through ring, and purchased the hello tech installation package with it. 3 seperate times I have scheduled and installation, all three times I have had to stay home from work so they could get the installation done, all three times they have ghosted me, they have guaranteed me each time that the next time will be different, but every single time the installer takes themselves off the job around the time theyre supposed to be coming to my house. They wont refund my money, they say call ring, ring says since I dont have my order number they cant look up selling me the doorbell so they cant refund it, even though I have the doorbell in my hand. You only get an order number if you get an account and I checked out as guest. So no I shall, no refund, and nobody has any power or capability to do anything so now my o my option is to do a charge back on my credit card, because nobody is allowed to even look up anything and no installers will actually show up to do the install, even though theyve been paid to do it

  Business Response

  Date: 05/05/2026

  We appreciate the customer bringing this matter to our attention and sincerely apologize for the frustration and inconvenience caused by the repeated scheduling issues.

  After reviewing the account, we can confirm that the HelloTech installation order (#REMOVED) was ultimately canceled, and no charges were processed by HelloTech for the installation service. Additionally, we do not have any payment method on file associated with this order, and therefore there is no charge from HelloTech to refund.

  We understand the customers concern regarding the cost of the Ring device and installation package. However, the device and bundled installation were purchased directly through Ring, not HelloTech. As such, any charges related to that purchase, including refunds or disputes, must be handled directly through Ring, as they are the merchant of record for that transaction.

  While HelloTech facilitates the installation service, we do not have visibility into or access to Rings order or payment systems, particularly for guest checkout purchases. For this reason, we are unable to locate or refund that transaction on their behalf.

  That said, we sincerely regret the experience the customer had with scheduling and technician reliability. This is not the level of service we aim to provide, and we are addressing these concerns internally to improve reliability moving forward.

  We recommend the customer continue working with Rings support team and, if needed, their financial institution to resolve the purchase-related concerns.

  We appreciate the opportunity to clarify and address the inconvenience caused.

• Initial Complaint

  Date:04/13/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HelloTech was hired to install a new coaxial cable in one of my bedrooms. Their contractor deemed it necessary to create two access points to run the cable from our first floor to our second floor but in the process drilled incorrectly causing damage to my home. Instead of drilling as intended, the contractor drilled from the interior of my home out to the exterior out through the wood sheeting (OSB) and weather barrier pushing the siding off of my house. I asked the contractor to stop and not proceed after I witnessed the damage he caused. I submitted a damage claim form to HelloTech to be reimbursed for the damage their contractor caused but they are requiring me to sign a contract/agreement in order to receive the reimbursement they have already committed to paying. A timeline of details and events is attached.

  Business Response

  Date: 04/14/2026

  We appreciate the customer bringing this matter to our attention.

  HelloTech takes damage claims seriously, and we regret the outcome of satisfaction during this service. Based on our review, we have already confirmed our willingness to reimburse the customer for the full amount associated with the repair.

  As part of our standard claims process, a settlement agreement must be reviewed and signed prior to the release of any reimbursement funds. This document is a routine step designed to clearly outline the agreed-upon resolution and ensure that both parties have a mutual understanding that the matter will be considered fully resolved upon payment.

  Once the signed agreement is received, we will promptly process the reimbursement. We remain ready and willing to resolve this matter as quickly as possible and encourage the customer to return the signed document so we may proceed.

  We appreciate the customers patience and cooperation and look forward to helping the customer.

  Customer Answer

  Date: 04/21/2026

   
  Complaint: 24739936
  
  I am rejecting this response because: The settlement agreement language is too broad, and only protects the business rather than my rights as a consumer. I feel like the process for being reimbursed for the damage caused to my home by Hello Tech is a procedural bait and switch as these funds are undisputed and already agreed upon based on our written email communication on 03-10-2026.  Withholding them unless a settlement agreement is signed is deceptive, unfair and unethical. The agreement is being used as leverage against me. 
  
  Initially, I received written communication that Hello Tech would reimburse me for the repairs detailed on the requested invoice. I even selected one of the payment methods provided by Hello Tech to receive the reimbursement payment. Then the bait and switch happened, suddenly I couldnt be reimbursed for the damage without signing a very unfair and restrictive settlement agreement. There was never any mention of signing any settlement agreement throughout the entire process until it was time for Hello Tech to submit the payment. 

  I would really like to get this matter resolved and be reimbursed for the $932.45 as promised by Hello Tech before the bait and switch. This issue has caused my family financial hardship and significant distress. If I am unable to be refunded as promised I will need to pursue legal remedies and consult with the REMOVEDfor further assistance.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 04/27/2026

  We appreciate the customers continued communication and understand their concerns regarding the claims process.

  First and foremost, we want to reiterate that HelloTech has fully approved reimbursement for the repair costs associated with this incident. This amount is not in dispute, and we remain committed to issuing this payment.

  We understand the customers frustration regarding the timing and introduction of the settlement agreement. To clarify, the settlement document is a standard part of our claims process and is required in all cases where reimbursement is issued for damage. Its purpose is to formally document the agreed-upon resolution and confirm that the matter is considered resolved once payment is made. This helps ensure clarity and closure for both parties.

  We regret if this step was not communicated earlier in the process, as we recognize how that may have caused confusion or concern. However, the requirement itself is not a change in position, nor is it intended to be misleading or unfair, but rather a consistent procedural safeguard applied across all claims.

  At this time, we remain ready to proceed immediately with payment upon receipt of the signed agreement. If the customer has specific concerns about the language within the document, we are open to clarifying those points to help move toward resolution.

  Our goal is to resolve this matter promptly and fairly, and we encourage the customer to continue working with us so we can bring this to a close.

  Customer Answer

  Date: 05/07/2026

   
  Complaint: 24739936
  
  I am rejecting this response because:
  

  HelloTech failed to disclose pertinent information that directly affects the reimbursement process. 
  
  HelloTech claims, "...the settlement document is a standard part of our claims process and is required in all cases where reimbursement is issued for damage." However, this was never mentioned when HelloTech said via email, "To resolve this, we will reimburse you for the repairs. Could you please provide us with an invoice for the work?" This implies that I pay to repair the damage HelloTech caused to my home with my own money. HelloTech was fully aware that reimbursement could not be approved without an agreement, and yet they allowed me to pay for damages they caused to my home. HelloTech even made payment arrangements for reimbursement without disclosing that an agreement had to be signed before the release of payment. This is a gross manipulation of trust and brings HelloTech's intentions into question. 
  
  HelloTech claims that they, "...remain committed to issuing this payment." However, HelloTech is now withholding the $932.45 that I paid out of pocket, as leverage to force me into signing an agreement that is one-sided, unfair, and waives my rights as a consumer. My family needs this money, and HelloTech is using it against me.

  I refuse to sign the agreement as it's currently written.

  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/02/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDwas fine but the company is a mess. Charged twice for return visit as the original. Overseas call center was useless. Took a week to get an appointment. Finally gave up.

  Business Response

  Date: 03/12/2026

  Our team has reached out to the customer to coordinate a follow-up appointment to address the concerns raised regarding the service. We remain available to ensure the service is completed as expected.

  Additionally, our records indicate that the charges referenced correspond to two separate services. If the customer has any questions about the charges or would like further clarification, we are happy to review the order details with them directly.

  We appreciate the opportunity to address this matter and will continue working with the customer toward a resolution.

• Initial Complaint

  Date:02/19/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled for a service to check 2 cameras outside. They sent a man that had no equipment and he said he could back later that day but never returned. I received a call from REMOVEDto reschedule but again no one showed up. I called and spoke with REMOVEDwhich she was not helpful and when I asked for a supervisor I was placed on an extended hold and never transferred. I have tried reaching out through chat and still no response.

  Business Response

  Date: 02/20/2026

  Hello,

  Thank you for bringing this matter to our attention. We sincerely regret the inconvenience and frustration caused by the appointment and the difficulty you experienced when attempting to schedule a follow-up visit.

  After reviewing the situation, we have resolved this by issuing a full refund for the service cost, and the customer has been notified accordingly.

  We strive to provide reliable service and clear communication, and we appreciate the opportunity to address this concern and make it right.
  

  Sincerely,

  HelloTech

• Initial Complaint

  Date:02/17/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to charge me $129 plus tax for a service I already paid for through the REMOVEDapp. I was charged $79 plus tax for HelloTech to come out and install a customer provided TV mount and a TV install. They refuse to come out and do their job and constantly want to be on the phone with me instead of having an email "paper" trail.

  Business Response

  Date: 02/20/2026

  Hello,

  We appreciate the opportunity to address this matter. There appears to have been a misunderstanding regarding the pricing and scope of the customers order.

  The customers TV mounting service fee was paid at the time of purchase through our retail partner, REMOVED. That payment covers the standard TV mounting service. However, if a customer elects to add additional services, such as dismounting an existing TV, additional equipment setup, or other add-ons, the total service price may increase accordingly, with the original $79 already paid being applied toward the final balance.

  At this time, the order has not been booked, and no additional charges have been finalized. Should the customer choose to proceed with the standard TV mounting service alone, the pricing will reflect only the amount already paid through the partner, consistent with the original purchase.

  Our team has made multiple attempts to contact the customer to clarify the service details and ensure accuracy before scheduling, but we were only able to reach voicemail on both occasions. We are happy to communicate via email if the customer prefers written correspondence and remain ready to schedule once confirmation is received.

  We value our customers and aim to ensure transparency in pricing and services. The customer may contact us directly at their convenience so we can move forward with scheduling through HelloTech.

  Sincerely,

  HelloTech

  
  

• Initial Complaint

  Date:12/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased installation services for 2 televisions from HelloTech through REMOVED. I subsequently cancelled the installation services and am entitled to a $158 refund. I have contacted the company on multiple occasions and was told I would receive a check in 4-6 weeks. It has now been over that time, and still no check. Are you able to assist?

  Business Response

  Date: 01/04/2026

  Hello,

  Thank you for the opportunity to respond. The customers refund check in the amount of $158 has already been processed and issued. At this time, we've been experiencing delays due to the holiday season. The customer should expect to receive the refund check very soon, as it is already in transit. No further action is required on their end. We appreciate the customers patience and consider this matter actively resolved pending mail delivery.

• Initial Complaint

  Date:12/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for HelloTech in November of 2024. I used their services a total of three times; once in November, and twice in the first week of January. Total time period, six weeks. I attempted to cancel my membership after my final appointment, and was told that I had signed up for "a year". This was never made clear to me, it's billed at a monthly rate. I was told that I could continue to cancel, but I would lose my discounted service for the three projects I had done. I resigned myself to the fact that it would most likely cost me more money to cancel and lose the discounts, versus the cost of ten more months at $15 a month to satisfy "the remainder of my contract". I had asked HelloTech over the phone to ensure that my "yearly commitment" would not auto renew, and was reassured that it was turned off. Today, December 21, I saw another charge come through; HelloTech was still billing me. I immediately contacted customer service; I was informed that "since it was no longer within 30 days of the "renewal", that I was no longer eligible to cancel". I never once got a renewal e-mail. Not one single time. No reminders, no nothing. If the renewal happened on November 20th, I, at *most*, contacted them at 31 days, instead of 30. Ultimately, that should not matter. I completed my year that I was swindled into signing up for, and now they're refusing to cancel the renewal that I expressly never agreed to. This is patently unacceptable.

  Business Response

  Date: 01/04/2026

  Hello,

  Thank you for the opportunity to respond to this complaint. We have reviewed the customers account and confirm that the membership has been fully canceled. Additionally, the customer has been refunded $29.98 for the membership payments made in the auto-renew time period. The refund has been successfully processed and the customer should see the funds returned to their account within 510 business days, depending on their financial institution. At this time, no further billing will occur, and the membership is remains closed. This action resolves the customers concerns regarding renewal and cancellation. We consider this matter resolved.

  Customer Answer

  Date: 01/05/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.  I appreciate the business for getting back to me with my requested resolution.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and my wife paid REMOVEDto mount our new tv we purchased this on the REMOVEDapp the commercial description possible same day mounting we have made 7 appointments all rescheduled we live 10 minutes from an international airport but when I called they said they had 5 contractors within 100 miles of me they even offered to pay the independent contractors double what we paid the last login of a contractor was a month ago a support agent at hellotech told me then I asked for a refund he said he could only refund me through REMOVEDor a check in the mail not the original payment method

  Business Response

  Date: 12/23/2025

  HelloTech appreciates the opportunity to respond to this complaint.

  After reviewing the customers account, we confirm that the service was impacted by repeated rescheduling due to limited technician availability in the customers area. While we actively worked to secure coverage, we understand the frustration caused by the delays.

  HelloTech has approved a full refund of $71.09, and the refund process is currently underway. Because this order was placed through REMOVED, HelloTech does not have access to the customers original payment method. As a result, refunds for REMOVEDorders must be issued via check or REMOVED, which was correctly communicated to the customer.

  We have reached out to the customer to confirm their preferred refund method so we can complete processing as quickly as possible. Additionally, we are reviewing and improving our internal processes related to scheduling and refunds to help prevent similar issues in the future.

  We regret the inconvenience caused by the scheduling challenges and appreciate the customers patience while the refund is finalized.

  
  

• Initial Complaint

  Date:12/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is misleading and anything but honest. Their Techs decide what job they will pick up and cancel at random...We are going on a solid week. We have made appointments daily and magically everyday, nobody shows up. You call in and every excuse in the book is given...Its grotesque and flat out absurd. I will be setting up a meeting with REMOVEDCorporate to show what has transpired and how this company will cause a net lose due to this unprofessional company....This company should be ashamed. We have missed work on multiple occasions in which we will be asking for damages.

  Business Response

  Date: 12/16/2025

  HelloTech appreciates the opportunity to respond to this complaint. After reviewing the account, we can confirm that the service was successfully completed.

  HelloTech operates on a technician pickup model, meaning technicians have the ability to accept available jobs based on location and availability. While technicians do have the ability to decline or release jobs prior to assignment, this is not our standard practice, and we actively work to minimize disruptions once an appointment is scheduled.

  We recognize the customers concerns regarding earlier scheduling difficulties; however, a technician was ultimately dispatched and completed the service. The matter has since been resolved.

  Customer Answer

  Date: 12/19/2025

   
  Complaint: 24268478
  
  I am rejecting this response because they did nothing about the constant cancelations. They have a dispatch Company coming in likely from REMOVEDwho has no direct contact with the individual who signs up....That means you could have something scheduled and they cancel daily...They do absolutely nothing about besides reschedule...It took 5 reschedules for us to get the job done....Making us miss work for their contractors who are completely not reliable 

  Business Response

  Date: 12/23/2025

  HelloTech appreciates the opportunity to respond to the customers follow-up.
  We would like to clarify that while HelloTechs contact center is located in a different country, all scheduling, dispatching, and technician coordination are managed directly by HelloTech through our platform. We do not utilize a third-party dispatch company, and technicians independently accept available jobs based on location and availability.
  The customers location is within a low technician coverage area, which contributed to the multiple rescheduling attempts. While this resulted in inconvenience, we continued working to secure technician availability and ultimately successfully completed the service.
  Although the service has been completed, HelloTech has proactively reached out to the customer to initiate the refund process in recognition of the inconvenience experienced. This outreach is currently pending customer response.
  We acknowledge the frustration caused by the earlier scheduling challenges and are actively working to improve coverage and reliability in lower-density areas.
  At this time, the service has been completed and the matter is in the process of resolution. We consider this response to fully address the complaint.

  Customer Answer

  Date: 12/31/2025

   
  Complaint: 24268478
  
  I am rejecting this response because:
  

  I have no record of an attempt to provide a refund. They are welcome to do so. After that is complete I will consider removing this complaint 

  
  

• Initial Complaint

  Date:12/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased insurance in case we had to cancel plans for Twas Light before Christmas. 89 yo dad died 1.5 months before event and 100 yo mother in law died 2 weeks ago. We were looking at something festive to do to take our mind off of the losses during this time of year. The loss of parents within 30 days of event are criteria for refund. Additionally, my 75 year old husband injured his ankle with all the walking he had to do during planning the services at 3 different mortuaries. The company responded to the request and although the loss of immediate family (2 members at that), they want my husband to go to a physician and send the bill, etc. This is ridiculous and is way too many hoops to jump through right now. work to do for such a situation. I will not therefore proceed with request but am posting this for others who may consider purchasing this insurance. We purchased coverage because with circumstances, we didnt know what might come up. We wanted something festive to take our minds off of the loss of my dad and husbands mother within 1 month of each other. Shame on this companys heartlessness. Karma will catch up with them. One day the reviewer will experience such pain and experience the heartlessness of such a company. REMOVEDbefore purchase from this REMOVED.

  Business Response

  Date: 12/16/2025

  HelloTech appreciates the opportunity to respond; however, this complaint does not appear to be related to our company.

  After reviewing the details provided, the complaint references a ticketing or event insurance provider associated with the email domain REMOVEDwhich has no affiliation or connection with HelloTech. HelloTech does not sell event tickets, ticket insurance, or cancellation insurance, nor do we process refunds related to live events or performances.

  Based on the information included, this complaint appears to have been submitted to HelloTech in error. We respectfully request that the BBB remove or reassign this complaint to the appropriate business so it may be reviewed and addressed correctly.

  We hope the BBB can assist the consumer in reaching the proper company for resolution.